The Mobile Automotive Service Podcast
Are you running a mobile automotive service business? You don’t have to do it alone.
Whether you’re just starting out or you’ve been on the road for years, this podcast is your go-to resource. Join us as we create a space for mobile service managers, directors, and GMs to connect, share insights, and grow together.
No fluff—just real conversations, proven strategies, and practical support from people who truly understand your journey. Tune in for honest discussions, actionable advice, and a community that’s driven to succeed.
MSM #79: Five Ways to Restart a Stalled Mobile Service Program
Did your mobile service program start strong and then slow down? This week, Jeremy goes solo with five back-to-basics moves to get it rolling again.
In this episode:
- Check your appointment list a week out. Move jobs that don't need a lift, like easy recalls and special-order parts, to mobile.
- Listen to BDC and advisor calls. Coach the word tracks so mobile gets offered first, every time.
- Get in front of sales. Join a morning huddle at least once a week and pitch mobile to fleet and commercial customers.
- Check the special-order parts shelf every week. Call those customers and offer to install at their home or work.
- Call customers with open recalls. Start with the easiest ones you can do mobile.
The best part: dealers who review calls and coach their teams often see results the same day or the next.
Watch the full show on YouTube: https://www.youtube.com/watch?v=qEzfcKxshz0
10 Oct 2026
Training Mobile Techs and Winning Customers with Kyle
Jeremy sits down with Kyle, a mobile service team lead at Bozard Ford, to talk about what really happens when the shop comes to the customer's driveway.
In this episode:
• How new techs get trained: ride along with a team lead, shadow the first few days, then take the wheel with the lead close by. It takes a couple of weeks to two months.
• Customer skills take reps. Every tech has to find their own voice.
• About 10% of customers watch you work. Some lean into the engine bay, and some even sit in the passenger seat to read the shop manual with you.
• Free leads in the driveway: neighbors walk up a couple of times a week to ask if you can service their car too.
• Repeat customers ask for the same tech, and that trust helps the whole dealership.
Kyle also shares the story of a car that sat dead in a customer's yard for two months. He had it running within an hour.
Watch on YouTube: https://www.youtube.com/watch?v=i5DqyHfhvlI (https://www.youtube.com/watch?v=i5DqyHfhvlI)
21 Sept 2026
Mobile Service: Fleet and Commercial Business
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