Welcome to Modern Storage® Unpacked, the podcast that helps you make space for what matters! Whether you need storage hacks, industry insights, or real-life stories, we’re here to unpack it all.
🎙️ What to Expect:
✅ Expert tips on maximizing space & organization
✅ Behind-the-scenes insights from self-storage pros
✅ Expert guests from real estate, business, construction, and beyond
✅ Surprising finds, storage fails, and lessons learned
From choosing the right unit size to uncovering wild storage stories, we bring you practical advice, expert insights, and a little fun.
Self Storage Hot Takes: Agree or Disagree? 🔥 | Ep. 86 | MODERN STORAGE® Unpacked™
Everyone has a strong opinion about what you should keep. Things get a lot more interesting when it's their own stuff on the line. 🔥
In Episode 86 of MODERN STORAGE® Unpacked™, Hannah and Kaylee are putting self-storage hot takes to the test — and a simple decluttering rule somehow turns into a full-on closet defense. 😂
"If you haven't used it in a year, get rid of it." Totally fair advice… or actually kind of brutal depending on whose closet we're talking about? What about the clothes with tags still on them? The seasonal items that someone might genuinely need someday? The perfectly good swimsuit that's been sitting there since 2021?
They also get into moving in the Arkansas summer — and that's actually the one take where finding common ground is surprisingly easy. The heat has a way of settling that debate real fast. ☀️😅
With honest opinions, playful disagreements, and a few moments that might have you genuinely defending your own belongings out loud — this one is fun. Whether you're a storage professional or just someone with way too much stuff and not enough closet space, you'll find something to agree with and probably something to argue about.
Listen along and tell us — are you a ruthless declutterer or a proud "I might use it someday" keeper? 👀
🎧 Episode 86 of MODERN STORAGE® Unpacked™ is available now wherever you listen to podcasts!
📍 Modern Storage® proudly serves Arkansas with locations in West Little Rock, North Little Rock, Riverdale, Shackleford, Bryant, Bentonville, Springdale, Lowell, Maumelle, and Hot Springs.
🌐 modernstorage.com (https://www.modernstorage.com/)
📸 Instagram: @modernstorage (https://www.instagram.com/modern.storage)
📘 Facebook: @modernstorage (https://www.facebook.com/modernstorage)
🎵 TikTok: @modernstorage (https://www.tiktok.com/@modernstorage)
💼 LinkedIn: @modernstorage (https://www.linkedin.com/company/modern-storage)
▶️ YouTube: @modernstorage (https://www.youtube.com/@modernstorage)
#ModernStorageUnpacked #ModernStorage #SelfStorage #Decluttering #MovingTips #HotTakes #ArkansasStorage #StorageLife #AgreeOrDisagree #ClutterFree
7 Oct 2026
The Customer Is Always Right… Or Are They? | Ep. 85 | MODERN STORAGE® Unpacked™
The customer wants to be right. You want to be helpful. And sometimes those two things make for a very interesting conversation. 😅
In Episode 85 of MODERN STORAGE® Unpacked™, Hannah and Kaylee are getting into the customer service situations nobody really prepares you for — from "match their price or I'm leaving" to the classic request for a manager. We've all been there. And we all know that deep breath you take before saying "How can I help?"
They break down how to respond to price objections without caving, how to ask the right questions to uncover what a customer actually needs, and how to explain the value of your service without letting the conversation turn into an argument.
They also tackle something that doesn't get talked about enough — what happens when rude behavior gets rewarded, and why having your team's back matters just as much as finding a solution for the customer in front of you.
Candid opinions? Yes. A few responses that should probably stay in your head and never leave your mouth? Also yes. 😂
Whether you work in self-storage, retail, hospitality, or any customer-facing role — this one is going to hit close to home.
🎧 Episode 85 of MODERN STORAGE® Unpacked™ is available now wherever you listen to podcasts!
📍 Modern Storage® proudly serves Arkansas with locations in Bryant, Maumelle, North Little Rock, West Little Rock, Shackleford, Riverdale, Hot Springs, Bentonville, Springdale, and Lowell.
🌐 modernstorage.com (https://www.modernstorage.com/)
📸 Instagram: @modernstorage (https://www.instagram.com/modern.storage)
📘 Facebook: @modernstorage (https://www.facebook.com/modernstorage)
🎵 TikTok: @modernstorage (https://www.tiktok.com/@modernstorage)
💼 LinkedIn: @modernstorage (https://www.linkedin.com/company/modern-storage)
▶️ YouTube: @modernstorage (https://www.youtube.com/@modernstorage)
#ModernStorageUnpacked #ModernStorage #SelfStorage #CustomerService #CustomerExperience #StorageIndustry #ArkansasStorage #ProfessionalBoundaries #DifficultyCustomers #BusinessPodcast
24 Sept 2026
The Human Side of Self Storage — Life Transitions & Customer Service | MODERN STORAGE® Unpacked™
Sometimes a storage unit represents a lot more than needing extra space. 💛
This week on MODERN STORAGE® Unpacked™, Hannah sits down with Melissa for one of the most meaningful conversations we've had on this podcast — a real, honest look at the human side of self-storage.
People often need storage during some of the hardest moments of their lives. Moving. Downsizing. Financial hardship. Divorce. Loss. Starting over. And when someone is already overwhelmed, even a small inconvenience can feel like one more thing they simply cannot handle.
Melissa brings years of experience working with children and families through DCFS to a conversation about what empathy, patience, and genuine human connection actually look like in customer service. Not the corporate training version — the real version.
She and Hannah talk about how to recognize when someone needs a little extra grace, why listening is often the most powerful thing you can offer, how to avoid making assumptions about what someone is going through, and how to stay compassionate while still doing your job and enforcing the policies that keep a business running.
It's a reminder that you rarely know the full story of the person standing in front of you — and sometimes the best customer service starts with simply making someone feel heard. 💛
🎧 Episode 83 of MODERN STORAGE® Unpacked™ is available now wherever you listen to podcasts.
📍 Modern Storage® serves Arkansas with locations in Maumelle, Bryant, North Little Rock, West Little Rock, Shackleford, Riverdale, Hot Springs, Bentonville, Springdale, and Lowell.
🌐 modernstorage.com (https://www.modernstorage.com/)
📸 Instagram: @modernstorage (https://www.instagram.com/modern.storage)
📘 Facebook: @modernstorage (https://www.facebook.com/modernstorage)
🎵 TikTok: @modernstorage (https://www.tiktok.com/@modernstorage)
💼 LinkedIn: @modernstorage (https://www.linkedin.com/company/modern-storage)
▶️ YouTube: @modernstorage (https://www.youtube.com/@modernstorage)
#ModernStorageUnpacked #ModernStorage #SelfStorage #CustomerService #Empathy #HumanSideOfStorage #ArkansasStorage #SelfStorageIndustry #CompanyCulture
Who has been a guest on Modern Storage® Unpacked
Names identified in recent episode analyses. Showing up to five guests.
Dalton
Les
Shelley from Festive Cheer
TYLER
Jeffrey
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
1,122,840
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
3 ratings
Spotify
5.0 / 5
4,102 ratings
Podcast Authority Score: 48 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
35
Social presence
0
YouTube
86
Engagement
67
Contact Modern Storage® Unpacked
Guest appearances
Does not typically book guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Modern Storage® Unpacked
Who hosts Modern Storage® Unpacked?
Hannah and Kaylee host the show. Published by Modern Storage®.
How often do new episodes come out?
The show publishes weekly, based on its RSS feed.
Does Modern Storage® Unpacked take guests?
The show does not typically feature guests, based on episode analyses.
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