About MSP-Journey (ENG) - Managed Security Services
Even though IT security is a dominant topic in the market, the relevant growth factors are not obvious. In many cases, the MSP portfolio for security consists of loose individual services that have little connection from the customer's point of view. The conviction to set an appropriate budget for averting risks is also not a matter of course among the customer target group of system houses. And thirdly, security services are complex and difficult for customers to understand. Against this background, system house coach Olaf Kaiser and his cooperation partner SOPHOS have undertaken a managed security research journey ("MSP Journey") to shed light on these questions and to disclose all results afterwards.
“Keep IT Zen” - How a Belgian MSP is rethinking managed security
Security solutions don't sell like hot cakes. At least not as long as everything is still running smoothly for the customer. But what if IT security was not a necessary evil, but a state of zen?
This is precisely the philosophy of Peter Steppe, founder of the Belgian MSP Wulux.be. He has been pursuing one goal since 2004: “Keep IT Zen” - in other words, calm and serenity in his customers' day-to-day IT work. What initially sounds like a slogan from a mindfulness guide quickly turns out to be a strategic lever for high-quality managed security services.
History and data analysis are crucial for contract design
We hope you enjoy this interview with Peter and that you gain many exciting insights.
Feel free to follow us at www.msp-journey.de.
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And here is a link if you would like to know more about Peter:
https://www.linkedin.com/company/willux.be-nv/
https://willux.be/
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And more from Olaf Kaiser:
www.msp-journey.de
www.linkedin.com/in/olafkaiser/
www.olaf-kaiser.coach/
Book a free appointment with Olaf directly
https://bit.ly/allgemeinen-termin-buchen
23 Apr 2024
Selling termed licences escalated
We had the pleasure of speaking with Rob Oud, Managing Director at Datasvar in Norway, about his journey to providing 90% of customers with Managed Security Services. The next milestone for Rob Oud is to expand the use of MDR to almost all of his customers.
We hope you enjoy this interview with Rob and that you gain
many exciting insights.
Feel free to follow us at www.msp-journey.com (http://www.msp-journey.com/).
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And here is a link if you would like to know more about Rob:
https://www.datasvar.no (https://www.datasvar.no)
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And more from Olaf Kaiser:
www.linkedin.com/in/olafkaiser/ (http://www.linkedin.com/in/olafkaiser/)
www.olaf-kaiser.coach/ (http://www.olaf-kaiser.coach/)
13 Mar 2024
The importance of starting conversations
In this conversation, Mark discusses the importance of starting conversations and building trust in the MSP industry. He emphasizes the need for personalization and storytelling in marketing content. Mark also highlights the significance of maintaining conversations with existing clients and the role of webinars in marketing campaigns. He advises aligning marketing and sales efforts and predicts that the MSP marketplace will become more competitive in the future.
Feel free to follow us at www.msp-journey.com (http://www.msp-journey.com/).
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And here are some links if you would like to know more about Mark:
www.wingmanmspmarketing.com (http://www.wingmanmspmarketing.com/)
www.helpdeskhabits.com (http://www.helpdeskhabits.com/) <---- find out about Mark's customer service programme & certification for technicians
www.msp-secrets.com (http://www.msp-secrets.com/) <--- -find out about Mark's books here.
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And more from Olaf Kaiser:
www.msp-journey.de (http://www.msp-journey.de/)
www.linkedin.com/in/olafkaiser/ (http://www.linkedin.com/in/olafkaiser/)
www.olaf-kaiser.coach/ (http://www.olaf-kaiser.coach/)
Book a free appointment with Olaf directly
https://bit.ly/allgemeinen-termin-buchen (https://bit.ly/allgemeinen-termin-buchen)
27 Jan 2024
Every year we are checking our baseline if it's still compliant with the current security needs
Today you can look forward to another international MSP interview.
I had the pleasure of talking to Pieter de Bruijn, Sales Manager / MT-lid bij Féju ICT Groep, about the starting point of their MSP journey and why the "security baseline" is so important to him. Pieter also talks about the different customer groups and their path to more managed services.
I hope you enjoy this interview with Pieter and that you gain many exciting insights.
Feel free to follow us at www.msp-journey.com.
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And here is a link if you would like to know more about Pieter:
https://feju.nl (https://feju.nl)
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And more from Olaf Kaiser:
www.msp-journey.de
www.linkedin.com/in/olafkaiser/
www.olaf-kaiser.coach/
Book a free appointment with Olaf directly
https://bit.ly/allgemeinen-termin-buchen (https://bit.ly/allgemeinen-termin-buchen)
29 Nov 2023
We want control
Craig Faiers, the commercial director at arcsystems, speaks about the starting point of their msp journey and how the security solutions impact their technical and also their sales organisation.
Craig says, among other things, "When we have more control over things, and it sounds a little strange that we want control, but we do that because that means we can move the things that are a problem. For us, it was all about the people providing the technology and service to get the topic covered as quickly as possible and prevent less time".
I hope you enjoy this interview with Craig Faiers and that you gain some exciting insights.
Follow us also at www.msp-journey.com (http://www.msp-journey.com/).
28 Jul 2023
Appetite for risk & customer experience level
Jason Fry, who has already sold an IT company in the UK and has been successful in the UK market since 2019 with his start-up adnitor, reports on the managed security aspects that are important to him.
Jason says, among other things, "we understand that the traditional way of supporting and managing IT needs to change". What does he mean by that?
And what are the most important security services for him and what makes them successful?
What is the "customer experience level" that is important to him as a supplement to the technical SLA?
I hope you enjoy this interview with Jason Fry and that you gain some exciting impressions.
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