MSP Owner explores the journeys of managed service providers (MSPs) and IT business owners, uncovering their founding stories, challenges, and pivotal decisions that shaped their success. Hosted by Ben Tiggelaar, the show draws on his experience, including the acquisitions of DataTel and Genuine Technology, to share actionable advice, inspiring stories, and lessons learned. Whether you're an industry veteran, aspiring owner, or curious about IT services, MSP Owner offers a firsthand look at what it takes to thrive in this dynamic field.
MSP Owner
Claim This Podcastby Ben Tiggelaar
5.0(5 reviews)
18 episodes
Updated Daily
Accepts GuestsHas Sponsors
54
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality69
Social0
YouTube66
Engagement32
Podcast Overview
MSP Owner explores the journeys of managed service providers (MSPs) and IT business owners, uncovering their founding stories, challenges, and pivotal decisions that shaped their success. Hosted by Ben Tiggelaar, the show draws on his experience, including the acquisitions of DataTel and Genuine Technology, to share actionable advice, inspiring stories, and lessons learned. Whether you're an industry veteran, aspiring owner, or curious about IT services, MSP Owner offers a firsthand look at what it takes to thrive in this dynamic field.
Language
🇺🇲
Publishing Since
1/6/2025
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54
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality69
Social0
YouTube66
Engagement32
8
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10
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excellent
Episode Length
53 minutes
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Every 12 days
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Recent Episodes
February 25, 2026
Classroom Teacher to MSP President (Annette Slavik at Prodigy Complete IT Solutions)
<p>In this episode of the MSP Owner Podcast, Ben Tiggelaar sits down with Annette Slavik, President of Prodigy Complete IT Solutions in Tampa Bay.</p><p>Annette’s path into IT wasn’t typical. She started her career as an elementary school teacher before stepping into managed IT services — and today she runs a ~$950K MSP supporting roughly 750 endpoints across a focused client base.</p><p>In this conversation, Annette shares:</p><p>• What it’s like building an MSP without a traditional technical background</p><p>• Why referrals alone aren’t a real growth strategy</p><p>• The shift from reactive word-of-mouth to intentional marketing</p><p>• Lessons from operating in a male-dominated industry</p><p>• How education, positioning, and visibility impact MSP growth</p><p>• Pricing, peer groups, and pushing past comfort zones as an owner</p><p>This episode is especially relevant for MSP owners in the $500K–$5M range who are thinking seriously about growth, positioning, and long-term strategy.</p><p>If you're building or scaling a managed service provider, this conversation offers a practical look at what it actually takes to compete in today’s market.</p><p>Title: Classroom Teacher to MSP President (Annette Slavik at Prodigy Complete IT Solutions) </p><p>Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d </p><p>MSP Owner Podcast website: <a href="https://mspowner.com">MSP Owner website</a> </p><p>Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact ben@datatelco.com .</p>
February 4, 2026
The Part of Buying a Business No One Warns You About (Tyler Hoffman from Metro Wireless)
<p>In this episode of the MSP Owner Podcast, I sit down with Tyler Hoffman, owner of Metro Wireless, to talk candidly about what happens after you buy a business—when the spreadsheets are done and real life shows up. Tyler bought his company using an SBA 7(a) loan with minimal money down. Eight months later, a major customer walked—fast. Not a slow churn. A hard stop. Suddenly, the margin for error disappeared. </p><p>We talk through: What it actually feels like to run a leveraged business early on</p><p>Why customer concentration risk isn’t just a diligence checkbox</p><p>The psychological pressure of being the “owner” when things feel fragile</p><p>How discipline around sales, retention, and cost control gets built the hard way</p><p>Why surviving the first punch often changes how you operate forever</p><p>This isn’t a victory-lap story. It’s a realistic one. If you’ve bought a business—or are thinking about it—this conversation is about the part most people don’t talk about: the gap between owning a company and feeling like you’re actually in control.</p><p>Listen if you want an honest look at the post-close reality, not the highlight reel. </p><p>Title: The Part of Buying a Business No One Warns You About (Tyler Hoffman from Metro Wireless) </p><p>Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d </p><p>MSP Owner Podcast website: <a href="https://mspowner.com">MSP Owner website</a> </p><p>Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact ben@datatelco.com .</p><p>Takeaways:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Metro Wireless is all about wireless connectivity, offering a range of services like Starlink and 5G to enhance client experiences.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Tyler Hoffman, the CEO, emphasizes their premium approach, focusing on delivering high-quality support and service to their clients.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>About 85% of Metro Wireless's revenue comes from channel partners, showcasing their strong focus on collaborative business relationships.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>The company has overcome significant challenges, including losing a major client shortly after acquisition, but they're bouncing back stronger than ever.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Tyler's journey from consulting to owning Metro Wireless highlights the entrepreneurial spirit and the importance of adaptability in business.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Looking to the future, Metro Wireless aims to continue growing organically while also pursuing acquisition opportunities in the wireless sector.</li></ol><br/>
January 19, 2026
From 0 to $22M: Ken Rolston’s MSP Acquisition Playbook (and 10x Exit Lessons)
<p>Today, we’re diving deep with Ken Rolston, a seasoned MSP operator who’s been through the M&A wringer more times than I can count. Seriously, he’s acquired 11 MSPs, exited twice, and is now the mastermind behind MSP Manda. We’re talking about the lessons he learned in the trenches while building his business from scratch to 120 employees and $22 million in revenue. Ken’s got the scoop on what works, what doesn’t, and how to successfully buy, sell, and integrate IT services companies. So if you’re curious about navigating the wild world of MSP mergers and acquisitions, you won’t want to miss this chat!</p><p>Title: From 0 to $22M: Ken Rolston’s MSP Acquisition Playbook (and 10x Exit Lessons) </p><p>Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d </p><p>MSP Owner Podcast website: <a href="https://mspowner.com">MSP Owner website</a> </p><p>Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact ben@datatelco.com .</p><p>Takeaways:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Ken Rolston shares his journey through the MSP world, from engineering to exits.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>The podcast emphasizes the importance of culture during mergers and acquisitions.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Ken highlights that navigating MSP M&A requires patience and understanding of the human factor.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>A cyber attack challenged Ken's company but also demonstrated the importance of customer retention.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>MSP owners need to understand the M&A process better to grow effectively and sustainably.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Ken's new venture focuses on helping MSPs navigate the M&A landscape with practical insights.</li></ol><br/>
18 total episodes available
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Frequently asked questions
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- What is MSP Owner?
- How often does this podcast release new episodes?
This podcast updates daily.
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This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Yes, this podcast regularly features guests.
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