For many out there, MSPland refers to the world of IT Managed Service Providers and those who are the IT lifeline of SMB’s all around the globe. Now, it’s also the name of this podcast! A new show where you’ll hear directly from peers and other thought leaders about how to grow as an operator or business owner in MSPland. Instead of product pitches or the latest monotonous platform update, we’re only interested in the stories and the insights direct from the front lines of MSPland that you can take away to help grow your business and become a better operator in the channel.
MSPland EP15 - Strategies for Scaling a Leading MSP | Gordon Carr, Stellar Systems
In this episode, we sit down with Gordon Carr, the Managing Director of Stellar Systems, a leading managed service provider (MSP) based in Perth. Gordon shares his inspiring journey from starting as a tech and working his way up to being a successful business owner, offering valuable insights into the transformative power of strategic marketing and industry verticalisation. Learn how joining peer groups has impacted Gordon's approach to business growth, why he believes in investing in marketi...
4 Mar 2025
MSPland EP14 - Transforming a communications business into an ICT leader | Steve Bower, Baycom ICT
In this episode of MSPland, we chat with Steve Bower, the Managing Director of Baycom ICT in Auckland, New Zealand. Steve delves into his journey of founding Baycom and transitioning it from a communications-focused business into a comprehensive ICT company. He discusses the impact of cloud technology on Baycom's growth and shares valuable lessons for anyone looking to succeed in the MSP industry. Tune in for an engaging and informative conversation!
13 Feb 2025
MSPland Shorts: Securing Payments Over Phone Before The PCI-DSS 4.0 Deadline | Iain Edgar, Access4
In today’s update, we dive into how to keep phone payments safe with Iain Edgar, Product Manager at Access4. Iain shares what the March 31, 2025 deadline for PCI-DSS 4.0 compliance means for businesses taking phone payments and why it’s important to stay ahead of the curve. He also offers a proactive solution to help businesses meet the new requirements, ensuring their payment processes remain secure and seamless!
13 Nov 2024
MSPland EP13 - From Technology Distribution to Cloud Communications | Brad Milne, Access4
In this episode, we sit down with Brad Milne, the newly appointed COO of Access4 and former Managing Director of Channel UC. Brad takes us through Access4's recent acquisition of Channel UC and shares his incredible journey from running a successful distribution business to leading a cloud communications company. Don't miss Brad's insights and career story!
24 Sept 2024
MSPland EP12 - Mergers, culture and how MSPs can thrive through change | Bernard Moran, Virtual IT Group
In this episode, we talk to Bernard Moran, CEO of Virtual IT Group, otherwise known as VITG. Bernard runs us through his career journey from sports management at Cricket Australia, to running an MSP. He recounts the day where VITG acquired three different MSPs in one day and the challenges around creating cultural alignment across offices in both metropolitan and regional areas. He also touches on the reasons behind the flurry of M&A activity in the MSP space and how MSPs can take advanta...
25 Jul 2024
MSPland EP10 - LIVE! - How to kickstart your MSP marketing function in 2024 | Nicholas Clement (Access4) and Lara Pascoe (TechTent)
This episode explores how MSPs can navigate the shift towards effective marketing strategies. Nicholas Clement, Head of Marketing at Access4, and Lara Pascoe, Director of B2B Technology and MSP Marketing at TechTent, delve into the challenges faced by MSPs and offer practical solutions to elevate their sales and marketing efforts. Discover how to overcome common pitfalls, leverage cross-selling opportunities, and define your ideal customer profile to accelerate growth. Don’t miss out on this insightful discussion that aims to empower MSPs to thrive in today’s competitive landscape.
25 Jul 2024
MSPland EP11: Notes from the CTO of an MSP | Dan Egglestone, T4 Group
In this episode, we're joined by Dan Egglestone, Chief Technology Officer at T4 Group, who reflects on the changes in MSPland, transitioning from hands-on, onsite operations to a predominantly remote environment—a shift accelerated by the onset of the COVID-19 pandemic. Dan talks about how this rapid expansion became a double-edged sword, leading to intense workloads, and ultimately, burnout. He also highlights a critical aspect often overlooked in the digital age—the irreplaceable value of in-person events, fostering genuine connections, continuous learning, and personal growth within the MSP community.
23 May 2024
MSPland EP9 - LIVE! - The Art of Selling | Peter Eldon and Mathew Jameson
This insightful webinar covers the essentials of running successful discovery meetings with customers. Whether you're a seasoned sales professional or just starting out, this session will equip you with the knowledge and strategies to foster strong client relationships.
Delivered by Peter Eldon (Director of Marketing & Sales, Access4) and Mathew Jameson (Head of Channel, Access4), we'll cover:
- The foundations of running a successful customer opportunity meeting
- Explore how to structure sales discovery meetings to effectively showcase your products or services as solutions to your client's needs, positioning yourself as a valuable partner rather than just a vendor
- How to build trust and credibility, ultimately increasing the likelihood of securing a positive outcome.
- Effective communication strategies and tactics for overcoming objections.
Whether you're looking to fine-tune your sales approach or revamp your meeting strategy, this masterclass on selling is a must-attend for anyone seeking to elevate their sales game and achieve greater success in their business endeavours.
20 May 2024
MSPland EP8: Strategies for navigating the evolving landscape of MSP sales | David Rose, efex
In this episode, we delve into the world of sales with David Rose, the Head of Sales at efex. Leveraging his extensive sales background, David shares insights on efex's journey, the evolving landscape of sales, post-acquisition organisational shifts, effective sales leadership, and strategies for motivating sales teams to achieve excellence. If sales is your realm, you’re in for a treat.
18 Mar 2024
MSPland EP6: Navigating mental health in MSPland | Dan Williams, Independent EQ & Without Fear
In this episode, Peter Eldon, Sales and Marketing Director at Access4, sits down with Dan Williams, the founder of Independent EQ. Together, they delve into the transformation of the MSP landscape and the reasons behind Dan's decision to label his business as an MSP. Their conversation takes a personal turn as Dan opens up about his journey with mental health challenges, emphasising the significance of vulnerability. He shares insights into his initiative, Without Fear, a not-for-profit dedicated to mental health and wellness. Listeners can expect practical tools and advice on maintaining mental well-being and supporting others during challenging times. If you resonate with these topics, don't miss out on this insightful episode.
18 Mar 2024
MSPland EP7 - LIVE! - How to build a top performing sales team in 2024 | Peter Eldon and Mathew Jameson
Tune in to the inaugural LIVE episode of MSPland, where Peter Eldon, Director of Sales and Marketing, and Mat Jameson, Head of Channel at Access4, join us for an insightful discussion on unlocking extraordinary sales performance. Discover the keys to fostering a winning sales team and culture in 2024 to propel your company's success.
Topics covered include:
Uncovering the core motivations of sales representatives and implementing effective incentivisation strategies
Identifying essential traits of successful sales representatives
Proven methods for retaining top sales talent
Mastering the art and science of sales management
Exploring the BANT principle and its significance in sales
Plus, they address live audience questions, making this a must-listen episode! Don't miss out on this exclusive conversation.
16 Jan 2024
MSPland EP5: Growing a local MSP to an emerging global player | Chuong Mai-Viet, Fuse Technology
In this episode, we chat with Chuong Mai-Viet, Managing Director at Fuse Technology, about his MSP story. A veteran in MSPland, Chuong talks about his beginnings from his time at Brennan IT to how he founded Fuse Technology - and all the key learnings along the way. He also dives into how he overcomes the challenges of hiring talent, plans for international expansion and his predictions for MSPland. If you have aspirations to scale your MSP and develop an international footprint, you do not want to miss this episode!
18 Dec 2023
MSPland Shorts: Why MSPs should centralise their vendor spend | Ben Kelly, Access4
In today's MSPland Shorts, we delve into the MSP benefits of centralising all your spend on a single vendor. Ben Kelly, Head of Acquisition at Access4, shares about the common issues that MSPs face while using different vendors, and how centralising their spend on a single platform could mean higher profit margins and scalability for a business. He also advised on what to look for when picking a vendor to house all your needs.
29 Nov 2023
MSPland EP4: Best financial practices for MSP success | Laurie Coll, Access4
In today’s episode, we chat about all things finance with Laurie Coll, Finance Director at Access4. He provides key insights on managing the finances of an MSP business, including best practices, cash flow, running a recurring revenue model and the many ways you can fund a business.
28 Nov 2023
MSPland EP3: How MSPs can grow with mergers and acquisitions | Michael Sobota, IT&C
In today’s episode, we focus on mergers and acquisitions with Michael Sobota, Managing Director of IT&C. Michael has more than two decades of experience in MSPland, performing roll-ups for his own business and for others. He shares the biggest challenges he faced, key considerations when rolling up a business as well and how to best leverage a newly acquired business to capture organic growth.
31 Jul 2023
MSPland EP2: How to sell voice and run a recurring revenue business | Mathew Jameson, Access4
If you run a sales team or are a seller yourself, you’re going to love this episode. We sit down with Mat Jameson, the new Head of Channel at Access4, to talk about his long and storied career in selling voice and telecommunications. There's a whole lot of gold in this episode for those who want to learn about selling voice and building a voice practice. If you run a sales team, you especially don’t want to miss the part when Mat talks about how to structure commission for a sales team that’s selling voice.
31 Jul 2023
MSPland Shorts: Unleashing sales success through company culture | Diego Torre, Access4
In today’s MSPland Shorts, we dive into the importance of company culture with the unstoppable Diego Torre, Partner Growth Manager at Access4! He shares what it takes to build a thriving team - from cultivating the right mindset, to arming sales teams with the right tools and enthusiasm, he unveils the secrets behind achieving exceptional results. Discover how a happy, tight-knit team with a healthy dose of banter can take sales to new heights.
31 Jul 2023
MSPland EP1: How to balance the MSP game with life as a mompreneur | Karen Giles, Syntech IT
In today’s episode, we sit down with Karen Giles, Managing Director of Syntech IT, to talk about how the industry has changed since she started her business more than a decade ago, as well as the main challenges she faces. We then also get into a bunch of other topics including how she’s balanced being a full-time mother with work, what it’s like running an MSP with her husband, as well as a discussion on how SEO has recently been helping to drive new customer acquisition.
28 Jun 2023
Welcome to MSPland
For many out there, MSPland refers to the world of IT Managed Service Providers and those who are the IT lifeline of SMB’s all around the globe. Now, it’s also the name of this podcast! A new show where you’ll hear directly from peers and other thought leaders about how to grow as an operator or business owner in MSPland. Instead of product pitches or the latest monotonous platform update, we’re only interested in the stories and the insights direct from the front lines of MSPland that you can take away to help grow your business and become a better operator in the channel.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Spotify
5.0 / 5
1 ratings
Podcast Authority Score: 22 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
19
Social presence
0
YouTube
0
Engagement
60
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