MSX International

About MSX International

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice. We are an international company with headquarters in Detroit, US, and Colchester, UK.

Publisher

MSX International

Category

business

Language

en

Explicit

No

First episode

29 Apr 2020

Latest episode

27 Oct 2026

Latest episodes

27 episodes in the feed.

1. 

   27 Oct 2026

   The Value Journey: Building Customer Confidence Beyond the Sale

   What helps customers feel they made the right choice every time they get behind the wheel? In this episode of the MSX Podcast, we explore how automotive brands and dealer networks can help customers recognize and experience the value of their vehicle, from their first online search through to everyday ownership. The conversation follows three key stages of the customer journey: Discovery: Making value relevant. Help customers understand how vehicle features and services fit their needs, wheth...

2. 

   17 Sept 2026

   Beyond the Workshop: How Service Builds Brand Loyalty

   Every year, millions of service interactions take place, but one single poor repair can cause a third of customers to abandon their brand. In this episode, we explore how MSX Repair Quality & Service Excellence transforms the workshop from a cost center into a loyalty engine. The Highlights: The Trust Factor: A repair isn't just a technical task; it’s a moment of truth. Getting it right the first time is the ultimate driver of long-term brand confidence.Culture of Diagnostics: Moving beyo...

3. 

   9 Sept 2026

   The Confidence Curve: Turning Vehicle Features into Everyday Value

   Modern vehicles offer more technology, connected services and support than ever before. But the real value is only realised when customers feel confident using it. In this episode of the MSX Podcast, we explore how vehicle manufacturers and retailer networks can help customers get more from their vehicle at every stage of the journey. From clearer guidance during research and a more confident handover, to personalised support throughout ownership, we look at how value enhancement can turn fea...

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

1 ratings

Contact MSX International

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.