MSX International
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Podcast Overview
<p>We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice. We are an international company with headquarters in Detroit, US, and Colchester, UK.</p>
Language
🇺🇲
Publishing Since
4/29/2020
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Recent Episodes
June 22, 2026
The Flying Doctors: The Human Edge in High-Tech Automotive Service
Cars are smarter than ever. AI diagnostics. Remote support. Predictive maintenance. But what happens when technology reaches its limits? In this episode, we go behind the scenes of modern automotive service to explore the elite field service engineers known as the “flying doctors.” These specialists step in when even the most advanced systems — and the best dealer technicians — can’t solve the problem. We break down: Why AI can’t replace human intuitionHow high-escalation cases impact custome...
June 1, 2026
The Relationship is the Product: Moving Beyond the "Sell and Forget" Model
The old "sell and forget" model is officially dead. In a world of software-defined vehicles and EVs, if you aren't constantly engaging with your customer, you are losing them. In this episode of the MSX Podcast, we explore why the vehicle is no longer just a machine—it’s an ecosystem. We break down the Architecture of Engagement and the four strategic pillars that define the modern automotive relationship: Value Enhancement: Closing the "complexity gap" so customers actually know how to use t...
April 20, 2026
The Loyalty Killer: Closing the "Repair Experience Gap" in Automotive Service
We live in an era where cars can practically drive themselves—so why is getting a repair done right the first time still such a challenge? In this episode of the MSX Podcast, we explore the "Repair Experience Gap" and a staggering industry truth: one bad service experience can cause a third of customers to abandon their favorite car brand forever. It’s the ultimate test of a relationship—not the honeymoon phase of the sale, but how the brand handles the "tough times" in the workshop. We dive ...
21 total episodes available
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Frequently asked questions
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- What is MSX International?
<p>We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice. We are an international company with headquarters in Detroit, US, and Colchester, UK.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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