Pod Engine
Podcast thumbnail for Mums On Cloud Nine

Mums On Cloud Nine

Claim This Podcast

by Heather Black

4.9(27 reviews)
115 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇬🇧
69

Podcast Authority

Beta
GoodBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality92
Social0
YouTube68
Engagement51
Learn more

Podcast Overview

The show is hosted by Heather Black, a champion for women in tech and founder of Supermums, a global brand supporting mums to develop a career in the salesforce eco-system. The podcast aims to inspire and support mums new or already working in the sector to develop their career in the tech sector whilst achieving flexibility and the salary they deserve – sharing top tips, insight and inspirational stories from women who carved out a successful career and employers who champion diversity and gender equality. Through our podcast series we will cover four key areas of insight: Explore your Potential Understand what roles are possible and how to feel assured it's right for you. Create a Vision for Change Coaching tools and tips to change or develop your career. Have a Life you Love Foster a flexible career working with your employer, team and family. Create your Success Develop your skills, network, profile and reputation as the go to expert.

Language

🇺🇲

Publishing Since

7/2/2020

Visit WebsiteAppleView on Apple PodcastsRSS Feed

Unlock The Full Podcast Authority Score Report

See how your podcast performs across key metrics

69

Podcast Authority

Beta
GoodBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality92
Social0
YouTube68
Engagement51
Learn more
9
Excellent Areas
1
Good Performance
9
Growth Opportunities
excellent
Episode Length
30 minutes
Performing excellently!
good
iTunes Tags
7.2/10

Recommendations available

Unlock the full report to see detailed tips

needs improvement
Publishing Consistency
Every 19 days

Recommendations available

Unlock the full report to see detailed tips

+16 More Metrics

Unlock comprehensive insights including:

  • • YouTube presence analysis
  • • Social media reach metrics
  • • RSS compliance scoring
  • • Podcast 2.0 features
  • • Technical standards
What's Included in Your Full Report

Detailed Analytics

  • Complete breakdown of all 19 authority metrics
  • Personalized recommendations for each metric
  • Industry benchmarks and comparisons
  • Technical RSS feed analysis and compliance scoring

Growth Strategies

  • Step-by-step action plans for improvement
  • Quick wins to boost your score immediately
  • Pro tips from successful podcasters
Get your free podcast insights report

See how your show performs across every key metric

Instant delivery
No spam
Attract Better Guests

High authority scores make your podcast more attractive to industry leaders and influencers who want to appear on credible shows.

Secure Sponsorships

Sponsors look for podcasts with proven authority and engagement. Your score demonstrates your podcast's value to potential partners.

Grow Your Audience

Understanding your strengths and weaknesses helps you make data-driven decisions to expand your listener base effectively.

1 verified contact email on file for Mums On Cloud Nine

Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.

See contact details

Recent Episodes

Episode thumbnail for Supporting Mental Health in the Salesforce Community

July 15, 2026

Supporting Mental Health in the Salesforce Community

<p>What happens when sharing the parts of your career that feel hardest to talk about helps create a community where others finally feel understood? </p> <p>In this episode of our Golden Hoodie Winners series, we speak with Katie Villanueva, a Salesforce Administrator, community leader, mental health advocate, and 2023 Salesforce Golden Hoodie recipient.</p> <p>Katie shares how speaking openly about living with bipolar disorder and her experiences as a Salesforce professional led her to create a virtual community where people could talk openly about mental health, mental illness, work, and the pressures that often follow us throughout our careers. </p> <p>Her willingness to start those conversations brought people together across the Salesforce ecosystem and led to her receiving a Golden Hoodie on the Dreamforce Admin Keynote stage. </p> <p>Creating The Community She Wanted To See </p> <p>Katie discovered the Trailblazer Community after starting her Salesforce career during the pandemic. She wanted to contribute and speak at community events, but lacked confidence in delivering technical presentations. Instead, she began sharing her personal experiences of bipolar disorder, mental health, and how the Salesforce community had helped her become a better professional. </p> <p>The response showed that many people were looking for a place to have similar conversations. Katie took that community to Salesforce and asked to create a virtual user group dedicated to mental health and mental illness.</p> <p>The group now brings people together each month to share resources, have meaningful conversations, and build relationships with others who understand the pressures of working in technology while managing the rest of their lives. </p> <p>From Call Center Employee To Salesforce Administrator </p> <p>Katie's route into Salesforce was far from straightforward. She originally studied farming before graduating in communications and mass communications during the Great Recession. After struggling to find work, she moved through roles in mortgage refinancing, energy data analysis, and eventually a call center where she first encountered Salesforce. </p> <p>Her next employer had a very different Salesforce setup. The company had no dedicated administrator, and Katie quickly recognized opportunities to improve how the platform was being managed. She wasn't enjoying sales, so she asked if she could become the Salesforce Administrator instead. That decision changed the direction of her career. </p> <p>Katie learned on Trailhead and applied those lessons directly in a live Salesforce environment. The experience gave her the confidence and practical skills to continue building her career. </p> <p>Why You Never Stop Being An Admin </p> <p>One of Katie's biggest career realizations came from understanding that becoming an architect, developer, or taking another role doesn't mean leaving your Salesforce Admin skills behind. </p> <p>As she puts it, "Admin's where we begin, but it never ends." </p> <p>Those core skills continue to influence how professionals solve problems, understand business processes, manage technology, and support users throughout their careers. </p> <p>Katie also shares what she is learning from working on a Salesforce team after spending much of her career managing environments independently, including the value of mentorship and learning from people in roles she previously held without knowing their official job titles. </p> <p>Speaking Up For Underrepresented Communities </p> <p>Our conversation also turns to representation within the Salesforce ecosystem. Katie discusses her work supporting Latino and Hispanic professionals in the United States and her desire to help people build stronger professional connections. </p> <p>She explains why creating opportunities for people to meet, share experiences, and see others like them progress in technology can have a lasting impact on confidence and career development. </p> <p>For Katie, community leadership means creating spaces where other voices can be heard and helping people find connections that may open doors throughout their careers. </p> <p>Admitting You Have AI Imposter Syndrome </p> <p>Despite receiving a Golden Hoodie and becoming a recognized Salesforce community leader, Katie openly admits she experiences imposter syndrome when it comes to AI and Agentforce. </p> <p>She shares the pressure that can come with external recognition, especially when people assume that wearing a Golden Hoodie means knowing everything about Salesforce. </p> <p>Katie's message is reassuring for anyone struggling to keep up with the pace of AI development. </p> <p>Everyone is at a different stage of their learning journey. </p> <p>She explains why Salesforce professionals don't need to abandon the skills they already have and how she stays informed about Agentforce. At the same time, her employer hasn't adopted it. Still, professionals can prepare themselves by following community conversations, attending workshops, completing Trailhead learning, and experimenting with the tools available to them. </p> <p>Learning AI Without Trying To Learn Everything </p> <p>Katie shares her practical approach to learning AI, beginning with Prompt Builder and understanding how better prompts can improve the results people receive from AI systems. </p> <p>We discuss how she uses ChatGPT to understand Salesforce Flows, solve problems, support her work, and even help with everyday tasks outside her career. She also explains why professionals should treat AI as a starting point rather than accepting every answer it provides. </p> <p>The conversation turns to the growing importance of testing AI systems, understanding the role of human oversight, and preparing for AI adoption by strengthening existing Salesforce skills. </p> <p>Katie's advice is simple and reassuring: stay informed, experiment where you can, and focus your learning on the areas that matter to your career and the problems you're trying to solve. </p> <p>About Mums On Cloud Nine </p> <p>Mums on Cloud Nine is your go-to destination for inspiring content that empowers women to build a life and career they love. </p> <p>Each week, we share expert advice, personal stories, and practical tips across a range of topics, from health and mindset to money and career growth. </p> <p>Check out our website at www.mumsoncloudnine.co.uk and subscribe for weekly tips to elevate your mindset. </p> <p><strong><span data-preserver-spaces="true">About Supermums </span></strong></p> <p><span data-preserver-spaces="true">Founded by Heather Black, a Salesforce Golden Hoodie winner, Supermums helps relaunchers and seasoned Salesforce professionals accelerate their careers in tech through expert training, career coaching and recruitment support. </span></p> <p><span data-preserver-spaces="true">Whether someone is returning to work, pivoting into a new role, or ready to step up in the Salesforce</span> <span data-preserver-spaces= "true">ecosystem, Supermums provides practical training, mentoring and access to job opportunities to help them build confidence, sharpen their skills and progress faster. </span></p> <p><span data-preserver-spaces="true">Alongside its career development </span><span data-preserver-spaces= "true">programmes</span><span data-preserver-spaces= "true">, Supermums partners with employers to connect them with talented Salesforce professionals</span> <span data-preserver-spaces="true">who are</span> <span data-preserver-spaces="true">ready to make an impact.</span></p> <p><span data-preserver-spaces="true">Find out more here</span> <span data-preserver-spaces= "true">https://supermums.org/podcast-intro</span><span data-preserver-spaces="true">  </span></p> <p><strong><span data-preserver-spaces="true">About our Sponsor, Hubbl Technologies </span></strong></p> <p><span data-preserver-spaces="true">Hubbl gives Salesforce teams the clarity they need to move faster.</span></p> <p><span data-preserver-spaces="true">By connecting technical metadata with real business processes, Hubbl reveals what is happening inside your Salesforce org — from security and access risks to process gaps, tech debt, and AI readiness. The result: less guesswork, faster audits, better documentation, and smarter decisions for teams who want to build, scale, and innovate with confidence </span></p> <p><span data-preserver-spaces="true">Find out more about</span> <span data-preserver-spaces= "true">https://qrco.de/bgY7zw</span><span data-preserver-spaces= "true"> </span></p>

Episode thumbnail for Changing lives from a community centre to African Ohana

July 8, 2026

Changing lives from a community centre to African Ohana

<div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "NormalTextRun SCXW129657242 BCX0">How does a tech internship at a community centre in Kenya lead to one of the highest honours in the Salesforce ecosystem?</span> <span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">In this episode of our Golden Hoodie Winners series, I sit down with </span><span class= "NormalTextRun SCXW129657242 BCX0">Alimali</span><span class= "NormalTextRun SCXW129657242 BCX0"> Stephens, Salesforce Senior Developer, community leader, and Salesforce Golden Hoodie recipient. </span><span class= "NormalTextRun SpellingErrorV2Themed SCXW129657242 BCX0">Alimali</span><span class="NormalTextRun SCXW129657242 BCX0"> shares an inspiring story that began with a desire to give back to his local community and led to an unforgettable moment on the Dreamforce stage.</span></span> <span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">His journey reminds us that opportunities often arrive when </span><span class= "NormalTextRun SCXW129657242 BCX0">we're</span><span class= "NormalTextRun SCXW129657242 BCX0"> focused on helping others rather than chasing recognition.</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "NormalTextRun SCXW129657242 BCX0">Where It All Began</span><span class="EOP Selected SCXW129657242 BCX0" data-ccp-props="{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">Alimali</span><span class= "NormalTextRun SCXW129657242 BCX0"> takes us back to his early days at the Karibu Centre in Kenya, where he joined as an intern supporting programmes for mothers, children, and the wider community.</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span><span class="NormalTextRun SCXW129657242 BCX0">It was there that he was first introduced to Salesforce through a volunteer programme. Rather than simply learning a new platform, he became part of a project that transformed how the organisation measured its impact, automated manual processes, and better supported the families it served.</span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "NormalTextRun SCXW129657242 BCX0">That first experience with Salesforce would shape the rest of his career.</span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "NormalTextRun SCXW129657242 BCX0">An Unforgettable Dreamforce Moment</span><span class="EOP Selected SCXW129657242 BCX0" data-ccp-props="{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">One day, his director called him into the office with an unexpected question.</span><span class= "NormalTextRun SCXW129657242 BCX0"> </span><span class= "NormalTextRun SCXW129657242 BCX0">How comfortable was he speaking in front of a large audience?</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">Soon afterwards, </span><span class= "NormalTextRun SCXW129657242 BCX0">Alimali</span><span class= "NormalTextRun SCXW129657242 BCX0"> discovered he had been invited to present on the Dreamforce Admin Keynote. It would be his first visit outside Africa, his first trip to the United States, and, as it turned out, the day he received a surprise Salesforce Golden Hoodie.</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "NormalTextRun SCXW129657242 BCX0">To make the moment even more memorable, it all happened on his birthday.</span> <span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun MacChromeBold SCXW129657242 BCX0" lang="EN-GB" xml:lang= "EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">Building A Career While Building </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW129657242 BCX0">A</span><span class="NormalTextRun SCXW129657242 BCX0"> Community</span></span><span class="EOP Selected SCXW129657242 BCX0" data-ccp-props="{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">Since receiving his Golden Hoodie, </span><span class= "NormalTextRun SpellingErrorV2Themed SCXW129657242 BCX0">Alimali</span><span class="NormalTextRun SCXW129657242 BCX0"> has continued to grow professionally, progressing from Salesforce Administrator to consultant and now Senior Salesforce Developer.</span></span> <span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">Alongside his day job, he has </span><span class= "NormalTextRun SCXW129657242 BCX0">remained</span><span class= "NormalTextRun SCXW129657242 BCX0"> committed to community leadership. As a Salesforce Community Leader in Nairobi and a technology lead with Africa Ohana, he spends his time mentoring aspiring professionals, organising events, and helping others discover opportunities within the Salesforce ecosystem.</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "NormalTextRun SCXW129657242 BCX0">His belief is simple. The more people we help today, the stronger the community becomes tomorrow.</span><span class="EOP Selected SCXW129657242 BCX0" data-ccp-props="{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "NormalTextRun SCXW129657242 BCX0">Why Community Changes Careers</span><span class="EOP Selected SCXW129657242 BCX0" data-ccp-props="{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">Throughout our conversation, </span><span class= "NormalTextRun SCXW129657242 BCX0">Alimali</span><span class= "NormalTextRun SCXW129657242 BCX0"> explains how discovering the Salesforce community transformed his own learning journey.</span></span><span class="EOP Selected SCXW129657242 BCX0" data-ccp-props="{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">Early in his career, he often found himself solving problems alone because he </span><span class= "NormalTextRun SCXW129657242 BCX0">didn't</span><span class= "NormalTextRun SCXW129657242 BCX0"> know there were other Salesforce professionals nearby who could help. Today, he works to ensure new Trailblazers never have that same experience.</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">It's</span><span class= "NormalTextRun SCXW129657242 BCX0"> a powerful reminder that asking questions, sharing knowledge, and supporting one another often accelerates everyone's growth.</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun MacChromeBold SCXW129657242 BCX0" lang="EN-GB" xml:lang= "EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">AI Through </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW129657242 BCX0">The</span><span class="NormalTextRun SCXW129657242 BCX0"> Eyes </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW129657242 BCX0">Of</span><span class="NormalTextRun SCXW129657242 BCX0"> </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW129657242 BCX0">A</span><span class="NormalTextRun SCXW129657242 BCX0"> Salesforce Developer</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "NormalTextRun SCXW129657242 BCX0">We also discuss how AI is changing the role of Salesforce developers.</span> <span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">Rather than seeing AI as a threat, </span><span class= "NormalTextRun SpellingErrorV2Themed SCXW129657242 BCX0">Alimali</span><span class="NormalTextRun SCXW129657242 BCX0"> views it as a practical tool that helps developers solve problems faster, reduce repetitive work, and deliver better solutions for customers. He shares examples of building AI-powered Salesforce solutions and explains why learning to work alongside AI will become an increasingly valuable skill.</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="SCXW129657242 BCX0"> <div class="OutlineElement Ltr SCXW129657242 BCX0"> <p class="Paragraph SCXW129657242 BCX0"><span class= "TextRun SCXW129657242 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW129657242 BCX0">What part of </span><span class= "NormalTextRun SCXW129657242 BCX0">Alimali's</span><span class= "NormalTextRun SCXW129657242 BCX0"> journey inspired you the most, and how could giving back to your own community shape your career in ways you never expected?</span></span><span class= "EOP Selected SCXW129657242 BCX0" data-ccp-props= "{}"> </span></p> <p><strong><span data-preserver-spaces="true">About Supermums </span></strong></p> <p><span data-preserver-spaces="true">Founded by Heather Black, a Salesforce Golden Hoodie winner, Supermums helps relaunchers and seasoned Salesforce professionals accelerate their careers in tech through expert training, career coaching and recruitment support. </span></p> <p><span data-preserver-spaces="true">Whether someone is returning to work, pivoting into a new role, or ready to step up in the Salesforce</span> <span data-preserver-spaces= "true">ecosystem, Supermums provides practical training, mentoring and access to job opportunities to help them build confidence, sharpen their skills and progress faster. </span></p> <p><span data-preserver-spaces="true">Alongside its career development </span><span data-preserver-spaces= "true">programmes</span><span data-preserver-spaces= "true">, Supermums partners with employers to connect them with talented Salesforce professionals</span> <span data-preserver-spaces="true">who are</span> <span data-preserver-spaces="true">ready to make an impact.</span></p> <p><span data-preserver-spaces="true">Find out more here</span> <span data-preserver-spaces= "true">https://supermums.org/podcast-intro</span><span data-preserver-spaces="true">  </span></p> <p><strong><span data-preserver-spaces="true">About our Sponsor, Hubbl Technologies </span></strong></p> <p><span data-preserver-spaces="true">Hubbl gives Salesforce teams the clarity they need to move faster.</span></p> <p><span data-preserver-spaces="true">By connecting technical metadata with real business processes, Hubbl reveals what is happening inside your Salesforce org — from security and access risks to process gaps, tech debt, and AI readiness. The result: less guesswork, faster audits, better documentation, and smarter decisions for teams who want to build, scale, and innovate with confidence </span></p> <p><span data-preserver-spaces="true">Find out more about</span> <span data-preserver-spaces= "true">https://qrco.de/bgY7zw</span><span data-preserver-spaces= "true"> </span></p> </div> </div>

Episode thumbnail for What Does it Take to Become a Salesforce Golden Hoodie Winner?

July 1, 2026

What Does it Take to Become a Salesforce Golden Hoodie Winner?

<div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">What does it take to become a Salesforce Golden Hoodie winner, and how can community involvement shape an entire career?</span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">In this episode of our Golden Hoodie Winners series, I sit down with Christina Nava, Salesforce professional, Service Cloud expert, and Golden Hoodie recipient. Christina received her Golden Hoodie at Dreamforce after years of dedication to the </span><span class= "NormalTextRun SpellingErrorV2Themed SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">Serviceblazer</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)"> community, where she became known for helping others, sharing knowledge, and supporting fellow Salesforce professionals.</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}">  </span><span class="TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">What makes Christina's story particularly inspiring is that her recognition </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">wasn't</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)"> built around a single achievement. Instead, it came from years of consistently showing up, contributing to the community, and helping others succeed.</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0" role="heading" aria-level= "2"><span class="TextRun MacChromeBold SCXW148823490 BCX0" lang= "EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2">Finding A Home </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2">i</span><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="heading 2">n </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2">the</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2"> Salesforce Ecosystem</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">Christina takes us back to her introduction to Salesforce in 2011 while working in technical support and software consulting.</span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">What began as exposure to a CRM platform gradually developed into a career specializing in Service Cloud. Along the way, she discovered a passion for solving problems, supporting users, and building solutions that help organizations deliver better customer experiences.</span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">She also reflects on the challenges of being a solo Salesforce Admin and why finding a supportive professional community became such an important part of her growth.</span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0" role="heading" aria-level= "2"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="heading 2">Why Community Matters More Than Ever</span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props="{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">One of the strongest themes throughout our conversation is the value of community.</span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">Christina shares how the </span><span class= "NormalTextRun SpellingErrorV2Themed SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">Serviceblazer</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)"> community became a place where she could ask questions, learn from others, and avoid feeling isolated in her role. Over time, she transitioned from someone seeking support to someone providing it.</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">Her experience highlights an important lesson for anyone building a career in technology. Success rarely happens in isolation. The relationships you build, the people you help, and the knowledge you share often become just as valuable as technical </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">expertise</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">.</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0" role="heading" aria-level= "2"><span class="TextRun MacChromeBold SCXW148823490 BCX0" lang= "EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2">Building Skills Through Curiosity </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW148823490 BCX0" data-ccp-parastyle="heading 2">And</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2"> Practice</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0" role="heading" aria-level= "2"><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{}"> </span><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">Like many Salesforce professionals who started before today's abundance of free learning resources, Christina had to find her own path.</span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">She discusses the early days of learning Salesforce before Trailhead became widely available and explains how hands-on experience, curiosity, and persistence helped her develop her </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">expertise</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">.</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">We also talk about consulting life, being thrown into unfamiliar situations, learning quickly, and why practical experience often teaches lessons that no certification alone can provide.</span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0" role="heading" aria-level= "2"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="heading 2">Leadership, Mentorship, And Giving Back</span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props="{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">As her career progressed, Christina discovered another passion, helping others develop their own careers.</span><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)"> </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">She shares how mentors and supportive women within the Salesforce ecosystem helped shape her journey and why those relationships became so valuable throughout her career.</span></span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">Today, Christina serves as a co-leader of the Houston Women in Tech group, helping create opportunities for others while continuing the cycle of mentorship that helped her succeed.</span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0" role="heading" aria-level= "2"><span class="TextRun MacChromeBold SCXW148823490 BCX0" lang= "EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2">AI, Service Cloud, And </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW148823490 BCX0" data-ccp-parastyle="heading 2">The</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2"> Future </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW148823490 BCX0" data-ccp-parastyle="heading 2">Of</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "heading 2"> Customer Experience</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0" role="heading" aria-level= "2"><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{}"> </span><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">We also discuss the growing role of AI within Service Cloud and customer service operations.</span><span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">Having recently </span><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">participated</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)"> in Salesforce demonstrations around new AI capabilities, Christina shares her perspective on where organizations are seeing opportunities and why strong foundations </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">remain</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)"> important before adopting emerging technologies.</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">It's</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)"> an insightful discussion that balances innovation with practical implementation.</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0" role="heading" aria-level= "2"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="heading 2">Advice For Anyone Starting Their Salesforce Journey</span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">Throughout our conversation, Christina returns to a simple theme: keep learning, stay curious, and get involved.</span> <span class="EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}">  </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "TextRun SCXW148823490 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle="Normal (Web)">Whether </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">you're</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)"> just beginning your Salesforce journey, considering a career transition, or looking for ways to expand your network, her story </span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">demonstrates</span><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)"> how consistency, community involvement, and a willingness to help others can create opportunities you never expected.</span></span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> </div> <div class="OutlineElement Ltr SCXW148823490 BCX0"> <p class="Paragraph SCXW148823490 BCX0"><span class= "NormalTextRun SCXW148823490 BCX0" data-ccp-parastyle= "Normal (Web)">Which part of Christina's journey resonated most with you, and how could getting more involved in your own community help shape your career?</span><span class= "EOP Selected SCXW148823490 BCX0" data-ccp-props= "{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> </div>

115 total episodes available

Recent guests on Mums On Cloud Nine

Guests from recent episodes — sign up to see every guest that has ever appeared on this show.

Wendy Marie

Guest

Naomi Buff

Guest

Gurpreet Kaur

Guest

Elizabeth Willetts

Guest

Bradley Rice

Guest

Rachel Green

Guest

Florencia Cattelani

Guest

Rachel Vecht

Guest

Judy Shevlin

Guest

Abigail Wald

Guest

Nikki Oden

Guest

Jacqueline Kerr

Guest

See every guest on Mums On Cloud Nine

Deep-dive analytics for Mums On Cloud Nine

Sign up to explore

Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is Mums On Cloud Nine?

The show is hosted by Heather Black, a champion for women in tech and founder of Supermums, a global brand supporting mums to develop a career in the salesforce eco-system.

The podcast aims to inspire and support mums new or already working in the sector to develop their career in the tech sector whilst achieving flexibility and the salary they deserve – sharing top tips, insight and inspirational stories from women who carved out a successful career and employers who champion diversity and gender equality.

Through our podcast series we will cover four key areas of insight:

Explore your Potential

Understand what roles are possible and how to feel assured it's right for you.

Create a Vision for Change

Coaching tools and tips to change or develop your career.

Have a Life you Love

Foster a flexible career working with your employer, team and family.

Create your Success

Develop your skills, network, profile and reputation as the go to expert.

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Legal Disclaimer

Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.

All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.

We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.

While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.

By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.