My Duvet Flip
Claim This Podcastby Jack Parsons
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Podcast Overview
<p>'My Duvet Flip,' the careers show.<br /><br />Join Jack Parsons as he delves into an enthralling discussion with people and their careers, where we explore some of their most memorable instances of making mistakes and the valuable lessons they gained from them. <br /><br /></p>
Language
🇺🇲
Publishing Since
1/13/2023
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Recent Episodes
July 2, 2026
Dom Burrows, Team Manager at Virgin Media O2: Why Customer Service Is the Best Place to Start Your Career
<p><strong>Episode Guest</strong></p><p>Dominic Burrows is an Executive Team Manager at Virgin Media O2, leading teams that resolve complex customer issues while developing future leaders. He is passionate about customer trust, resilience and helping people grow through great leadership.</p><p><br></p><p><strong>Episode Partner</strong></p><p>This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country.</p><p><br></p><p><strong>Chapters</strong></p><p>0:00 Why I Wanted to Be a Millionaire</p><p>1:29 Introduction</p><p>2:37 Studying Marketing and Landing My First Sales Job</p><p>4:22 Why Money Isn't Everything</p><p>5:08 The #1 Skill You Need in Sales</p><p>5:59 Starting at Virgin Media O2</p><p>6:42 Why Customer Service Builds Great Leaders</p><p>7:59 What It's Really Like Managing Customer Complaints</p><p>9:03 How to Build Customer Trust</p><p>9:51 How I Got Promoted to Team Manager</p><p>10:49 What Makes a Great Leader?</p><p>11:50 The Book Challenge</p><p>12:19 Going Above and Beyond for Customers</p><p>14:35 Skills You Need to Succeed in Customer Service</p><p>15:22 Why I Chose a Career in Telecoms</p><p>16:12 Why Telecoms Is a Great Industry to Join</p><p>17:20 What Customer Trust Really Means</p><p>18:01 Helping Hundreds of Customers</p><p>19:56 Staying Positive When Every Day Brings Complaints</p><p>20:43 Why Every Complaint Is an Opportunity</p><p>21:05 My Duvet Flip</p><p>22:02 Final Thoughts</p><p><br></p><p><strong>Disclaimer:</strong></p><p>The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.</p><p><br></p><p>If you're struggling with debt, trusted advice and free support can be found here:</p><p>https://www.gov.uk/debt-advice</p><p><br></p><p>If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/</p>
June 25, 2026
Samreen Khan, Store Leader at Virgin Media O2: How I Went From Student to Store Leader
<p><strong>Episode Guest:</strong></p><p>Samreen Khan is a Store Leader at Virgin Media O2 with over seven years' experience in telecommunications, progressing from sales into leadership. She is passionate about developing people, coaching high-performing teams, and delivering exceptional customer experiences.</p><p><br></p><p><strong>Episode Partner:</strong></p><p>This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. </p><p><br></p><p><strong>Chapters:</strong></p><p>0:00 Introduction</p><p>2:42 Meet Samreen: From Student to Store Leader</p><p>3:22 Starting Work at 18 and Finding an Unexpected Career</p><p>4:32 Why Stepping Outside Your Comfort Zone Matters</p><p>5:59 Learning to Deal with Customers Every Day</p><p>7:15 Building Resilience While Living with Anxiety</p><p>8:28 Why Great Customer Service Is About How People Feel</p><p>9:50 Falling Into a Career in Telecoms</p><p>11:04 The Skills Every Young Person Needs at Work</p><p>12:15 The Family Story That Built Samreen's Drive</p><p>13:28 The Book That Changed Samreen's Perspective on Failure</p><p>14:47 Turning the Region's Worst Store into One of the Best</p><p>16:18 Leading a Team Through Consistency</p><p>18:17 Why Caring About People Makes You a Better Leader</p><p>20:10 Why Samreen Loves Working at Virgin Media O2</p><p>21:11 Helping Young Team Members Grow</p><p>22:11 Career Progression at Virgin Media O2</p><p>23:13 Samreen's Duvet Flip</p><p>24:25 Final Thoughts</p><p><br></p><p><strong>Disclaimer:</strong></p><p>The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.</p><p><br></p><p>If you're struggling with debt, trusted advice and free support can be found here:</p><p>https://www.gov.uk/debt-advice</p><p><br></p><p>If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/</p>
June 23, 2026
Sam Collier, Group COO at Achieve Together: I Started as a Support Worker. Now I Lead 6,500 People
<p><strong>About Guest</strong></p><p>Sam Collier is the Chief Operating Officer at Achieve Together, one of the UK's leading social care providers. Having started his career as a support worker, Sam has spent more than 25 years championing high-quality care and creating opportunities for people to live their best lives.</p><p><br></p><p><strong>About Achieve Together</strong></p><p>Achieve Together supports people with learning disabilities, autism, mental health needs, and complex health conditions to live independently in their communities. With more than 6,500 employees across England and Wales, the organisation helps people lead ordinary lives in ordinary homes with the right support.</p><p><br></p><p><strong>Chapters</strong></p><p>0:00 Introduction</p><p>2:06 Sam's First Jobs and Early Lessons</p><p>3:09 Why Social Care Became Sam's Purpose</p><p>5:32 Sam's Advice for Anyone Considering Social Care</p><p>7:46 How to Be Your Authentic Self in Interviews</p><p>9:42 How Values Evolve Throughout Your Career</p><p>11:02 Why Social Care Is a Professional Industry</p><p>12:42 Young Sam Never Planned to Become a COO</p><p>15:07 Inside Achieve Together and Its Mission</p><p>17:07 What a Group COO Actually Does</p><p>18:26 How Sam Manages 6,500 Employees</p><p>19:34 The Skills Needed to Become a COO</p><p>21:45 What Sam Loves Most About Leadership</p><p>23:19 Opportunities Across Achieve Together</p><p>24:53 Apprenticeships and Career Progression</p><p>26:35 How AI Is Transforming Social Care</p><p>28:22 Sam's Invisible Success: Never Give Up</p><p>29:46 Sam's Duvet Flip</p><p><br></p><p><strong>Episode Partners:</strong></p><p>Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK's most popular comparison sites. From tech and data to marketing and operations, they're on a mission to simplify decisions for millions.</p><p>https://bit.ly/4i53Svj</p><p><br></p><p><strong>Disclaimer:</strong></p><p>The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.</p><p><br></p><p>Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.</p><p><br></p><p>If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice</p><p><br></p><p>If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/</p>
238 total episodes available
Recent guests on My Duvet Flip
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Anna Blackman
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Halo representatives
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Martin Björnberg
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Meagen Burnett
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Claire Darley
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Guy Kinnings
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Barney Martin
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Luke Todd
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- What is My Duvet Flip?
<p>'My Duvet Flip,' the careers show.<br /><br />Join Jack Parsons as he delves into an enthralling discussion with people and their careers, where we explore some of their most memorable instances of making mistakes and the valuable lessons they gained from them. <br /><br /></p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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