29 — Managing Workplace Violence in Patient Access
Welcome to episode 29 of the NAHAM Connections Podcast, highlighting the latest trends and insights shaping the world of Patient Access. In this episode, host Susan Milligan, CHAM, CRCR, is joined by Sean Buzzard, a certified QPR expert and behavioral health response specialist with Ensemble Health Partners, for a timely discussion on managing workplace violence in healthcare settings.
Sean shares how de-escalation strategies — grounded in empathy and the QPR (Question, Persuade, Refer) method — can help Patient Access professionals stay safe, respond effectively and connect patients with the right support. They also explore real-world scenarios, subtle cues to watch for and the importance of teamwork, training and emotional awareness.
Tune in for takeaways that can help create a safer, more compassionate environment for both staff and patients.
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LINKS
*Episode*
https://www.naham.org/page/ConnectionsCultivatingCalmNovantHealthsJourneytoEmployeeWell-beingandPositivity
https://www.naham.org/page/ConnectionsTamingToughEncountersHandlingHigh-ConflictPersonalities
https://www.naham.org/page/ConnectionsNavigatingaToxicWorkEnvironmentinaPatientAccessRole
https://www.naham.org/page/ConnectionsPodcastEpisode22
https://www.naham.org/page/ConnectionsPodcastEpisode25
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://x.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections
21 Mar 2025
28 – Ambulatory Care and the Evolving Role of Patient Access
In this episode of the NAHAM Connections Podcast, National Director of Experience at Ensemble Health Partners, member of the NAHAM Publications Committee and host Susan Milligan, CHAM, CRCR, is joined by Kobe Crossley, CHAM, CRCR, Patient Access director at Banner Health. Together, they explore the growing influence of ambulatory care and its impact on Patient Access professionals.
Kobe, with her extensive experience in ambulatory care, shares valuable insights on the key factors driving the shift toward outpatient procedures, as well as the emerging challenges and best practices for Patient Access teams.
She discusses how the rise in ambulatory care is prompting Patient Access professionals to adapt to evolving workflows, insurance requirements and access challenges. Kobe also highlights how automation and digital tools improve efficiency while enhancing the overall patient experience.
Susan and Kobe dive into the strategies that Patient Access leaders can use to stay ahead, emphasizing the importance of continuous learning, industry certifications and sharing knowledge with colleagues.
Tune in for Kobe's expert perspectives on navigating the evolving ambulatory care landscape and positioning Patient Access teams for future success.
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LINKS
*Episode*
https://www.naham.org/page/ConnectionsConsiderationsforPriceTransparencyinAmbulatoryCare
https://www.naham.org/page/ConnectionsPodcastEpisode23
https://www.naham.org/page/PatientAccessInTelehealth
https://www.naham.org/page/HowBannerHealthBoostedPointofServiceCollectionsin2024
https://www.naham.org/page/AccessKeys?&hhsearchterms=%22access+and+keys%22
*Social Media*
https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/
*NAHAM Website*
https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections
12 Dec 2024
27 – Milestones and Momentum: Insights from NAHAM’s President
NAHAM President Philip Quick, MPS, CHAM, shares his personal journey and insights on NAHAM's 50th anniversary, highlighting the organization's adaptability and future plans for growth and leadership in healthcare.
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Engagement
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