Navigating the Customer Experience
Claim This Podcastby Yanique Grant, Customer Experience Strategist, Entrepreneur
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Podcast Overview
<p>Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!</p>
Language
🇺🇲
Publishing Since
3/16/2021
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Recent Episodes
May 5, 2026
AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson
Yanique Grant interviews Jimi Gibson, VP of Brand Communication, about AI Search Optimization and personal branding's evolution in the digital age.
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269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch
Host [Host Name] interviews Victoria Mensch, Founder & CEO of the Silicon Valley Executive Academy, about leading with humanity and innovation in the age of AI.
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Gal Borenstein, Founder and CEO, discusses how leaders protect credibility and build sustainable brands in the digital age, focusing on trust and customer experience in this interview.
149 total episodes available with 9 transcripts
Recent guests on Navigating the Customer Experience
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Jimi Gibson
Guest
Victoria Mensch
Guest
Gal Borenstein
Guest
Mark Fithian
Guest
Jeff Rosenberg
Guest
Jeremie Kubicek
Guest
Jean-Pierre LaCroix
Guest
Ty Givens
Guest
Jamie Homen
Guest
Evan Siegel
Guest
Greg Logan
Guest
Joseph Michelli
Guest
Deep-dive analytics for Navigating the Customer Experience
Frequently asked questions
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- What is Navigating the Customer Experience?
<p>Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!</p> - How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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