Next in Queue

About Next in Queue

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.

Publisher

Rob Dwyer

Category

business

Language

en

Explicit

No

First episode

17 Sept 2021

Latest episode

2 Oct 2026

Latest episodes

220 episodes in the feed.

1. 

   2 Oct 2026

   It’s Now or Never featuring Christina Garnett

   Host Alex Cooper interviews Christina Garnett, a customer experience expert, about building brand trust and navigating the line between personalization and creepiness in AI-powered experiences.

2. 

   24 Jul 2026

   Aerobecise featuring Corinne Flanagan

   Host [Host Name] interviews Corinne Flanagan, a leader at Smartsheet, about how AI is evolving customer support and empowering human agents.

3. 

   1 May 2026

   Put Me In Coach featuring Jeff Toister

   Host [Host Name] interviews customer service expert Jeff Toister about maintaining the human element amidst evolving AI technology.

Who has been a guest on Next in Queue

Names identified in recent episode analyses. Showing up to five guests.

• Christina Garnett
• Corinne Flanagan
• Jeff Toister
• Steph Lundberg
• Aileen Day

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

22,230

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

3 ratings

Spotify

4.0 / 5

3 ratings

Podcast Authority Score: 77 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

96

Social presence

0

YouTube

76

Engagement

68

Contact Next in Queue

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Next in Queue