“Ruthlessly” use human kindness and decency when becoming the best business owner/manager you can be. After all, would you rather be loved or feared by your team?
Richard Train from Richard L Train Consulting, LLC talks with Jim Bob Howard about how to help business leaders uncover those pesky "drama problems" that quietly drain performance: poor communication, disengaged teams, toxic staff dynamics, or leadership gaps no one wants to touch, and how to overcome them.
The More Digital We Get, the More Human We Need to Be
AI can save us time. But what are we actually doing with the time it saves? In this episode of the “Nice Business!” Podcast™, Richard Train and Jim Bob Howard sit down with Eric Qualman to talk about what happens when new technology meets old-fashioned human behavior. They dig into the problem of “slop grenades,” where AI makes one person’s work faster only to create more work for the next person, and why using AI well should mean less time staring at a screen and more time connecting with pe...
3 Aug 2026
Promoted and Unprepared: Why Great Employees Struggle as First-Time Managers
Being great at your job doesn't automatically make you ready to lead others. In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard are joined by executive coach Jennie Loev to explore one of the most common leadership challenges in business: promoting high performers into management without preparing them for what the role truly requires. While promotion is often treated as a reward, leadership demands an entirely different set of skills centered on pe...
18 May 2026
This Is a Leadership Problem - The Fix Comes From the Top
A business can answer every question correctly, move calls quickly, and still lose the customer without ever realizing why. In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack what’s really happening on the other end of a customer call and why most businesses are measuring the wrong things. While many teams focus on speed, efficiency, and call resolution, this conversation reveals how those metrics can quietly undermine trust and drive custome...
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