"Nice Business!" Podcast
Claim This Podcastby Richard Train
Podcast Overview
<p><b>“Ruthlessly” use human kindness and decency when becoming the best business owner/manager you can be. After all, would you rather be loved or feared by your team? </b></p><p><br></p><p><b>Richard Train from Richard L Train Consulting, LLC talks with Jim Bob Howard about how to help business leaders uncover those pesky "drama problems" that quietly drain performance: poor communication, disengaged teams, toxic staff dynamics, or leadership gaps no one wants to touch, and how to overcome them. </b></p>
Language
🇺🇲
Publishing Since
7/23/2025
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Recent Episodes
May 18, 2026
This Is a Leadership Problem - The Fix Comes From the Top
A business can answer every question correctly, move calls quickly, and still lose the customer without ever realizing why. In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack what’s really happening on the other end of a customer call and why most businesses are measuring the wrong things. While many teams focus on speed, efficiency, and call resolution, this conversation reveals how those metrics can quietly undermine trust and drive custome...
May 14, 2026
Why Good Intentions Don't Fix It - Why Scripts Fall Short
Great customer service is not built on memorized scripts. It is built on structure, consistency, and the ability to genuinely listen. In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack why so many customer service fixes fail, even when businesses invest in scripts, workshops, and training programs. While these solutions may create short-term improvements, most teams eventually fall back into the same inconsistent patterns because the real issue is ...
May 5, 2026
Two Silent Questions That Determine Every Call — Before Anyone Talks About Price
In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack the psychology behind every customer call and why most businesses are missing the point. While companies often focus on answering questions quickly and efficiently, callers are silently asking something deeper: Do I matter? and Will this be easy? Through practical examples and a simple role-play, this conversation highlights how listening, not scripting, is the real driver of trust. You’ll hear why...
21 total episodes available
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- What is "Nice Business!" Podcast?
<p><b>“Ruthlessly” use human kindness and decency when becoming the best business owner/manager you can be. After all, would you rather be loved or feared by your team? </b></p><p><br></p><p><b>Richard Train from Richard L Train Consulting, LLC talks with Jim Bob Howard about how to help business leaders uncover those pesky "drama problems" that quietly drain performance: poor communication, disengaged teams, toxic staff dynamics, or leadership gaps no one wants to touch, and how to overcome them. </b></p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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