Where can I listen to this podcast?

This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

No Hold Time

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by Mosaicx

5.0(4 reviews)

27 episodes

Updated Weekly

Accepts GuestsHas SponsorsLocation 🇺🇸

Podcast Overview

"Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz. Join this ongoing conversation covering the latest tactics and trends around AI, automation, brand interactions, self-service and other ways to improve customer experience (CX). Don't worry, they get into a lot more detail than just "lower hold time." David Araiza and Brian Bremer help companies of all sizes find ways to make experiences better for their customers. They work with banks, retailers, airlines, hotels, hospitals, pharmacies, insurers, cable companies, interne

Language

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Publishing Since

11/21/2023

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Recent Episodes

November 5, 2024

Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (Client Success)

Kristi Faltorusso, Chief Customer Officer at ClientSuccess, shares her insights on selfless giving, building a customer success team, and leveraging AI to drive customer experience innovation.

October 1, 2024

Our Starting Point with Gen AI | Lauren Morris (Mosaicx)

Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest technologies, including generative AI. In the newest episode of #NoHoldTime, our head of gen AI projects, Lauren Morris, joins the podcast to share her perspective on where gen AI works today and where it falls short. Lauren also touches on victim notification software, human-centered design practices, why working in the call center space is meaningful work, and what is now called "the AI imperative." Watch the full episode to hear the insights, and let us know in the comments if/how you use gen AI today.

September 10, 2024

Build Long-Term Relationships with Customers | Gina Gibson (OpTech Solutions, Think Forward)

<p>In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of Revolutionizing Customer Experience. When enterprise-level executives face a CX challenge, Gina vets vendors and identifies the best solution for their business need. Watch/listen to learn about: - How business leaders really feel about AI - Running business simulations to see how everyday actions impact CX - Whether to build or buy AI - Why you should have "partners" instead of "customers" Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means. Do you have something to say about this episode? Join the conversation by finding Mosaicx on LinkedIn or visit mosaicx.com/podcast.</p>

27 total episodes available

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Frequently asked questions

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What is No Hold Time?: "Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz.

Join this ongoing conversation covering the latest tactics and trends around AI, automation, brand interactions, self-service and other ways to improve customer experience (CX). Don't worry, they get into a lot more detail than just "lower hold time."

David Araiza and Brian Bremer help companies of all sizes find ways to make experiences better for their customers. They work with banks, retailers, airlines, hotels, hospitals, pharmacies, insurers, cable companies, interne
How often does this podcast release new episodes?: This podcast updates weekly.
Where can I listen to this podcast?: This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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