"Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz.
Join this ongoing conversation covering the latest tactics and trends around AI, automation, brand interactions, self-service and other ways to improve customer experience (CX). Don't worry, they get into a lot more detail than just "lower hold time."
David Araiza and Brian Bremer help companies of all sizes find ways to make experiences better for their customers. They work with banks, retailers, airlines, hotels, hospitals, pharmacies, insurers, cable companies, interne
Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (Client Success)
Kristi Faltorusso, Chief Customer Officer at ClientSuccess, shares her insights on selfless giving, building a customer success team, and leveraging AI to drive customer experience innovation.
1 Oct 2024
Our Starting Point with Gen AI | Lauren Morris (Mosaicx)
Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest technologies, including generative AI.
In the newest episode of #NoHoldTime, our head of gen AI projects, Lauren Morris, joins the podcast to share her perspective on where gen AI works today and where it falls short.
Lauren also touches on victim notification software, human-centered design practices, why working in the call center space is meaningful work, and what is now called "the AI imperative."
Watch the full episode to hear the insights, and let us know in the comments if/how you use gen AI today.
In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of Revolutionizing Customer Experience. When enterprise-level executives face a CX challenge, Gina vets vendors and identifies the best solution for their business need. Watch/listen to learn about:
- How business leaders really feel about AI
- Running business simulations to see how everyday actions impact CX
- Whether to build or buy AI
- Why you should have "partners" instead of "customers"
Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.
Do you have something to say about this episode? Join the conversation by finding Mosaicx on LinkedIn or visit mosaicx.com/podcast.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Spotify
5.0 / 5
4 ratings
Contact No Hold Time
Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Host of No Hold Time?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show Podcast research with Pod Engine
