NODE presents debate, interviews, case studies and more on enterprise technology and digital transformation

NODE Podcast
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Podcast Authority
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Podcast Overview
NODE presents debate, interviews, case studies and more on enterprise technology and digital transformation
Language
🇺🇲
Publishing Since
10/10/2022
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Podcast Authority
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Recent Episodes

April 28, 2026
The future of customer service: More human, thanks to AI
<p>Contact centres have long been a bottleneck in the relationship between an organisation and its customers. Vital as they are, they have historically often been inefficient, costly, and frustrating for both customers and staff alike. But today we are seeing an AI-powered transformation of the contact centre that is redefining what’s possible.</p><p>And what’s possible is a long way from a simple and cynical reduction in headcount that some may assume.</p><p>Originally founded by “frustrated engineers and contact centre agents” eager to bring about the transformation they wanted to see, UK-based <a href="https://www.omningage.cloud/" target="_blank" rel="noopener noreferer">Omningage </a>is a platform builder at the forefront of helping organisations navigate an AI-flavoured future.</p><p>CTO Ahmad Nizami and CX Director Ajmal Mahmood join us on this episode of the NODE podcast to offer their candid insight into the pitfalls and opportunities of inserting AI into the interface between companies and their customers.</p><p>Working globally across a wide array of companies of all sizes, and across a range of sectors, Ahmad and Ajmal are clear that the secret to success is found in avoiding the hype train and focusing resolutely on improving human experience on both sides of the customer-experience exchange.</p>

June 19, 2025
Unlocking the power of AIOps with Riverbed's Charbel Khneisser
Romily Broad interviews Charbel Khneisser of Riverbed about AIOps, discussing how it uses AI to streamline IT operations, offering insights into cost savings and proactive problem-solving through automation.

April 24, 2025
Card-not-present fraud: Solved?
Host [Host Name] interviews Ben Jordan, CEO of Safecypher, about his company's dynamic CVV service that eliminates card-not-present fraud and increases card usage.
90 total episodes available
Recent guests on NODE Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Charbel Khneisser
Guest
Ben Jordan
Guest
Dr Elinor Carmi
Guest
Vadim Vladimirskiy
Guest
Rajiv Shesh
Guest
Anthony Scriffignano
Guest
Jeremy Silver
Guest
Patrick Bangert
Guest
Alan Duncan
Guest
Oscar Nilsson
Guest
Tom Duncalf
Guest
Deep-dive analytics for NODE Podcast
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is NODE Podcast?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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