Norterra Now brings you clear, practical IT insights designed for growing businesses. Hosted by Norterra Technical Group, this podcast explores how proactive, security-first IT services empower organizations to stay resilient, efficient, and aligned with their goals. From managed and co-managed IT to cybersecurity, cloud solutions, and strategy, each episode delivers real-world guidance without enterprise-level complexity. Subscribe to stay connected, stay informed, and stay ahead with Norterra Now.
Norterra Now
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17 episodes
Updated Daily
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Podcast Overview
Norterra Now brings you clear, practical IT insights designed for growing businesses. Hosted by Norterra Technical Group, this podcast explores how proactive, security-first IT services empower organizations to stay resilient, efficient, and aligned with their goals. From managed and co-managed IT to cybersecurity, cloud solutions, and strategy, each episode delivers real-world guidance without enterprise-level complexity. Subscribe to stay connected, stay informed, and stay ahead with Norterra Now.
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Publishing Since
9/4/2025
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Recent Episodes
June 22, 2026
IT Support Tiers: Why Your Tickets Keep Stalling and Your IT Costs Keep Rising
<p>Your business does not need more ticket chaos. It needs better IT support tiers. This episode breaks down how support tiers shape ticket routing, escalation quality, response times, and IT costs. </p><p><br></p><p>We cover the real difference between Tier 1, Tier 2, Tier 3, and vendor escalation, plus what weak support structures do to payroll, operations, compliance, and employee productivity. </p><p><br></p><p>If your team is buried in repeat issues, unclear ownership, or slow escalations, this episode shows where the cracks usually start.</p><p><br></p><p>Read more: https://norterra.tech/blog/what-is-the-difference-between-it-support-tiers</p><p><br></p><p>Connect with us: </p><p>Website: https://norterra.tech/</p><p>Facebook: https://www.facebook.com/profile.php?id=61575870609587</p><p>LinkedIn: https://www.linkedin.com/company/norterratech/</p><p>YouTube: https://www.youtube.com/@NorterraTech</p><p>Spotify: https://open.spotify.com/show/5bkjZaFc4bBRk3o0oWRjBa</p><p>Jeremy Williams on LinkedIn: https://www.linkedin.com/in/norterra/</p>
June 22, 2026
IT Problems Are Draining Your Team and No One’s Calling It Out
<p>IT problems do not stay in the server room. They hit approvals, payroll, customer response times, reporting, and daily productivity. </p><p><br></p><p>This episode unpacks the operational damage caused by recurring IT problems, from unstable apps and access delays to weak backup testing and unclear ownership. </p><p><br></p><p>We also cover what leaders should inspect first, how risk builds when controls are inconsistent, and why unmanaged tech issues can turn into growth blockers. </p><p><br></p><p>If your team keeps working around the same technical mess, this episode will help you pinpoint the real problem.</p><p><br></p><p>Read more: https://norterra.tech/blog/common-it-problems</p><p><br></p><p>Connect with us: </p><p>Website: https://norterra.tech/</p><p>Facebook: https://www.facebook.com/profile.php?id=61575870609587</p><p>LinkedIn: https://www.linkedin.com/company/norterratech/</p><p>YouTube: https://www.youtube.com/@NorterraTech</p><p>Spotify: https://open.spotify.com/show/5bkjZaFc4bBRk3o0oWRjBa</p><p>Jeremy Williams on LinkedIn: https://www.linkedin.com/in/norterra/</p>
June 2, 2026
Types of Managed Services Exposed: Why Cheap IT Support Becomes Expensive Fast
<p>Many organizations chase lower IT costs only to discover that unresolved tickets, recurring outages, access issues, and vendor confusion create bigger problems down the road. </p><p><br></p><p>This episode explores the types of managed Services that support operational stability, strengthen accountability, and reduce disruptions across healthcare, manufacturing, non-profits, and growing businesses. </p><p><br></p><p>We discuss why modern managed services go far beyond helpdesk support, how to spot operational warning signs before they become costly problems, and what leaders should evaluate before choosing a provider. </p><p><br></p><p>If your business depends on uptime, compliance, and efficient workflows, this conversation will challenge the way you think about IT support.</p><p><br></p><p>Read more: https://norterra.tech/blog/types-of-managed-it-services</p><p><br></p><p>Connect with us: </p><p>Website: https://norterra.tech/</p><p>Facebook: https://www.facebook.com/profile.php?id=61575870609587</p><p>LinkedIn: https://www.linkedin.com/company/norterratech/</p><p>YouTube: https://www.youtube.com/@NorterraTech</p><p>Spotify: https://open.spotify.com/show/5bkjZaFc4bBRk3o0oWRjBa</p><p>Jeremy Williams on LinkedIn: https://www.linkedin.com/in/norterra</p><p><br></p><p>#ManagedServices #ITSupport #TypesOfManagedServices #Cybersecurity #HelpdeskSupport #BusinessTechnology #MSP #ITManagement #ManagedITServices #BusinessGrowth</p>
17 total episodes available
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Frequently asked questions
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- What is Norterra Now?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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