Northbound Consulting Podcast

About Northbound Consulting Podcast

Empowering business owners with the tools, insights, and confidence to lead thriving, profitable companies—without burning out.

Publisher

Northbound Consulting Podcast

Category

education

Language

en

Explicit

No

First episode

30 Oct 2025

Latest episode

24 Sept 2026

Latest episodes

37 episodes in the feed.

1. 

   24 Sept 2026

   S2 Ep27 - Staff vs Boss, who’s the real problem?

   When a practice is struggling, the blame game often begins: Is it the staff? Is it the owner? Is it poor management? Or is there something deeper at play? In this episode, Northbound Consulting takes a candid look at one of the most common challenges facing practice owners today, the tension between leadership and staff. From communication breakdowns and accountability to unclear expectations, workplace culture, and management habits, we explore how seemingly small issues can create frustration, conflict, and lost productivity. More importantly, we challenge practice owners to look beyond the obvious and ask a better question: What is the practice environment telling us about the way we lead, communicate, and manage? If you’re dealing with staff challenges, struggling to get everyone on the same page, or simply want to build a stronger and more accountable team, this conversation offers practical insights worth considering. Because sometimes the problem isn’t staff or the boss, it’s the system between them.

2. 

   18 Sept 2026

   S2 Ep26 - Make your Practice Busier

   A busy practice isn’t built by simply attracting more patients, it’s built by creating the right systems, delivering an exceptional patient experience, and consistently giving people a reason to choose your practice. In this episode, Northbound Consulting explores what it really takes to move beyond an unpredictable schedule and create a practice with steady, sustainable demand. We look at the factors that influence patient flow, retention, referrals, treatment acceptance, marketing, and the overall experience your practice delivers. If you’re a practice owner wondering why your schedule isn’t as full as it should be, or you’re busy but still feel like you’re constantly chasing the next patient, this conversation will give you a different perspective on what may be holding your practice back. Your goal shouldn’t simply be a busier practice. It should be a stronger practice that knows how to stay busy. 🎧 Listen now and discover practical insights you can apply to start creating meaningful, sustainable growth.

3. 

   11 Sept 2026

   S2 Ep25- How to Deliver Exceptional Patient Experience

   Exceptional patient experience doesn’t happen by accident, it’s intentionally designed, consistently delivered, and reinforced by every member of your team. In this episode, we take a deeper look at what it truly means to create a patient experience that goes beyond good service. From the first interaction to the final follow-up, every touchpoint shapes how patients perceive your practice, how much they trust your team, and whether they choose to stay, return, and recommend you to others. We explore the often-overlooked details that separate an average practice from an exceptional one: communication, consistency, empathy, team accountability, attention to detail, and the ability to make patients feel genuinely valued. Because patients may forget exactly what was said, but they rarely forget how your practice made them feel. Whether you’re a dentist, chiropractor, veterinarian, optometrist, or healthcare practice owner, this episode offers practical insight into creating an experience that strengthens patient loyalty, elevates your team, and sets your practice apart. 🎧 Listen now and discover how exceptional patient experiences can become one of your practice’s greatest competitive advantages.

Contact Northbound Consulting Podcast

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.