This is Not Another Bot: The Generative AI Show. Each month, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!
Not Another Bot: The Generative AI Show
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17 episodes
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Podcast Overview
This is Not Another Bot: The Generative AI Show. Each month, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!
Language
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Publishing Since
7/18/2023
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Recent Episodes
March 19, 2024
AI's Dual Role in Cybersecurity Threats and Defenses with Brian Drake of Accrete AI
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Brian Drake, Federal Chief Technology Officer at Accrete AI. Join us as we delve into the current cybersecurity landscape, the threats posed by AI and advanced technologies, and how AI helps fortify cybersecurity defense. Brian also shares insights on the future of cybersecurity, how AI and machine learning can enhance cyber threat intelligence, and what role ethics play in privacy, cybersecurity, and the future of AI.
March 5, 2024
The Challenges and Long Road Ahead in AI Development and Deployment with Ayman Husain of Microsoft
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ayman Husain, Director of Customer Success, Data, AI and Advanced Analytics, and Azure Intelligent Cloud at Microsoft. Join us as we discuss the importance of data protection in industries and the potential biases that can arise when training AI models on limited data. Ayman uses healthcare as an example, emphasizing the need for diverse genetic data to ensure medicine works for all populations. We also explore the impact of AI in creative industries, such as content creation, and the need for continuous learning and education in the field of AI. The conversation concludes with a recognition of the long path ahead in AI development and deployment.
February 20, 2024
The Velcro Principle: Aligning Values, Leadership, and Reputation In Customer Service with Yoram Baltinester, VP of CS at Trilogy
Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Yoran Baltinester, Vice President of Customer Service, at Trilogy, a SaaS platform enabling software companies to become more efficient and profitable by streamlining business processes. Join them as they discuss the importance of a customer-centric culture and reputation management in the evolving world of conversational experiences. Yoram, an expert in customer-centric culture, shares his journey and highlights the role of customer support, service, and success in shaping a company's reputation. They also explore the impact of AI on customer support dynamics and brand reputation. Yoram's advice is encapsulated in the acronym Velcro, emphasizing the interconnectedness of values, leadership, customer experience, reputation, and market ownership.
17 total episodes available
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- What is Not Another Bot: The Generative AI Show?
- How often does this podcast release new episodes?
This podcast updates inactive.
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This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Yes, this podcast regularly features guests.
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