Not What I Expected dives into the fascinating careers of senior professionals in Risk & Payments. Many guests never expected to end up in this unique sector, making their journeys intriguing. Each episode traces their paths from school to key roles, uncovering lessons learned, unexpected twists, and influential mentors. Whether you're curious about the field or seeking career insights, our guests offer invaluable tips and stories. Discover the human side of leadership and gain knowledge from those who've mastered understanding customers and businesses.
Scaling Identity and Risk at Visa with James Mirfin
In this episode of Not What I Expected, Liam Chennells sits down with James Mirfin, who leads Visa’s global risk and identity solutions business. From managing unloved customer portfolios in London to running billion-dollar teams in Asia and New York, James’ story is packed with insight, ambition, and real-world lessons in leadership. He shares how a two-year relocation turned into 15 years abroad, what it means to scale trust in payments, and why confidence without arrogance is a career-defining mindset. If you're interested in fintech, fraud, identity, or leadership, this one's for you.
👉 Enjoyed this episode? Don’t forget to follow or subscribe to Not What I Expected for more honest conversations that go beyond the buzzwords in payments, onboarding, and risk.
💬 Got feedback or a guest suggestion? Reach out to us on LinkedIn https://www.linkedin.com/in/liamchennells/ (https://www.linkedin.com/in/liamchennells/) and
🔗 Share this episode with someone who’d enjoy a behind-the-scenes look at how leaders in fintech are shaping the future. 🎧 Listen, learn, and stay curious.
🙌 Not What I Expected is powered by Detected, the global leader in frictionless business onboarding.
13 May 2025
Turning Points & Truths: Season 2 Highlights from Not What I Expected
Season 2 of Not What I Expected brought us inside boardrooms, across borders, and into the minds of some of the most dynamic voices in payments, risk, and onboarding.
In this highlights episode, host Liam Chennells revisits the turning points, unexpected truths, and most powerful insights from the guests who defined the season — from career pivots and leadership lessons to mindset shifts and moments of real vulnerability.
Whether you’re scaling a startup, steering a global team, or navigating your next big move, these are the stories worth hearing again.
👉 Dive in for a fast-paced round-up of Season 2’s standout moments — and get ready to rethink what success in this industry really looks like.
24 Apr 2025
Inside the Mind of a Modern MLRO with Scott Newby
In this episode of Not What I Expected, Liam Chennells sits down with Scott Newby, Chief Compliance Officer and MLRO at Shieldpay. Scott takes us on a candid journey from hotel management and rugby dreams to leading compliance and fraud teams in banking and FinTech. He shares real-world lessons from high-risk roles, managing fraud, and rebuilding after a major FinTech collapse. With stories about presenting to regulators, chasing bad actors, and balancing compliance with commercial ambition, this conversation reveals the human side of financial crime prevention—and why showing your workings really matters.
👉 Enjoyed this episode? Don’t forget to follow or subscribe to Not What I Expected for more honest conversations that go beyond the buzzwords in payments, onboarding, and risk.
💬 Got feedback or a guest suggestion? Reach out to us on LinkedIn https://www.linkedin.com/in/liamchennells/ and
🔗 Share this episode with someone who’d enjoy a behind-the-scenes look at how leaders in fintech are shaping the future. 🎧 Listen, learn, and stay curious.
🙌 Not What I Expected is powered by Detected, the global leader in frictionless business onboarding.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
20,414
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
1 ratings
Spotify
4.6 / 5
10 ratings
Podcast Authority Score: 52 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
55
Social presence
0
YouTube
72
Engagement
51
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