Now Brands Talk

About Now Brands Talk

Now Brands Talk is a show for leaders who want to close the brand interaction gap and bridge that tricky divide between brands and the people who love them. Our core belief is that brands are only as good as how they interact. To earn favor and build trust, brands must be continuously available, completely consistent, and always helpful, no matter when or where an interaction takes place. Each episode of Now Brands Talk features a conversation with a trail-blazing leader about connecting people with the brands they love. Join our conversation!

Publisher

Ada Support

Category

business

Language

en

Explicit

No

First episode

4 Oct 2021

Latest episode

9 Nov 2022

Latest episodes

28 episodes in the feed.

1. 

   9 Nov 2022

   Season 1 Finale: 3 Themes We Learned from 26 Episodes

   As we wrap up Season 1 of Now Brands Talk, we reflect on the main patterns that came up, which are empathy, empowerment, and holistic CX.

2. 

   25 Oct 2022

   The Relationship Between Sales and Customer Success

   Carta’s CRO shares his thoughts on the importance of delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.

3. 

   11 Oct 2022

   The Crossover Between Brand and Customer Experience

   The term “customer experience” has become synonymous with “customer support” and this misconception is at the root of most modern CX problems. In today’s episode, Colin Chow, Global Managing Partner at TwentyFirstCenturyBrand, joins us to pick apart the “customer experience” so that companies can understand what they need to do to transcend siloes, align brand and CX, and start delivering the kind of VIP experiences that keep customers coming back for more. Join us as we discuss: Opportunities to represent the brand Creating cross functional leadership teams Misconceptions about customer experience and brand interactions

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

26 ratings

Contact Now Brands Talk

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.