On Call, Off Script

About On Call, Off Script

Every month, we drop two new episodes packed with lively conversations featuring Jackson’s top experts. From the latest health trends and groundbreaking innovations to fascinating medical curiosities and inspiring patient stories, no topic is off limits. But we don’t stop there. Special guests from our community pop in and share their unique perspectives, making every episode engaging and relatable. Our mission? To showcase Jackson as Miami-Dade’s healthcare destination of choice, and a trusted name in medicine worldwide. On Call, Off Script: a Jackson Health System podcast.

Publisher

Jackson Health System

Category

health & fitness

Language

en

Explicit

No

First episode

14 Oct 2025

Latest episode

14 Oct 2026

Latest episodes

30 episodes in the feed.

1. 

   14 Oct 2026

   How A Healthcare Podcast is Made | Behind the Scenes of On Call, Off Script

   Episode 29: In this episode of On Call, Off Script, we take listeners behind the scenes of Jackson Health System’s podcast to meet the group who help bring each episode to life. The creative and branding and multimedia teams share how On Call, Off Script came to be, from the early beginnings in 2019 as “A Dose of Jackson,” to the launch of the podcast we all know today. They talk about how topics are brainstormed, the design of the podcast studio, and the small details that help guests feel comfortable. What makes a great episode? Genuine conversations, compelling stories, unexpected moments, and the freedom to let our medical experts, patients, and community partners speak from the heart. Whether you've listened to every episode or are discovering On Call, Off Script for the first time, this is your chance to meet the people behind your favorite healthcare podcast! Guest Bios: Maria Coloma is interim manager of Jackson Health System's Creative and Branding team, where she works on design, wayfinding, and creative projects that help improve the experience for patients, families, and employees. As one of the creative minds behind the podcast, Coloma shapes the podcast's visual identity and studio environment, including its signature blue velvet couch. Jeremie McLeod is Jackson Health System's Multimedia Program Administrator, overseeing photography, video, and visual storytelling. He was instrumental in developing the blueprint for On Call, Off Script. Now, McLeod works on the podcast’s technical production after implementing a one-man audio/video recording system. Daniela Reyes is the creative and branding specialist for Jackson Health System. Her work on the podcast includes creating a welcoming on-camera environment, overseeing visual details, and serving as a floor director during production. Reyes helped develop the podcast's visual storytelling, including the idea behind the On Call, Off Script logoanimation during the opening sequence. Phillip Robinson is a multimedia specialist who works as Jackson Health System’s primary photographer for special events, requests, and headshots. Robinson plays multiple important roles in simultaneously operating the cameras and audio, capturingbehind-the-scenes content, and ensuring each production runs smoothly for nearly every episode.

2. 

   1 Oct 2026

   More Than Medicine: How Hospitals Support Your Mental and Emotional Health

   Episode 28: Being in the hospital can be overwhelming, whether you're a child facing a scary procedure or an adult receiving a life-changing diagnosis. In this episode of On Call, Off Script, a Jackson Health System podcast, we explore the emotional and psychological side of hospital care with clinical health psychologist, Lisa Alpizar, PsyD, with the Consultation Liaison Psychology Service for Jackson Behavioral Health and Talia Mor, Child Life Specialist from the Creative Care Team at Holtz Children's Hospital. In this episode, Dr. Alpizar explains what her team of specialists do and how they help patients and families cope with their hospital experience, whether it's from a traumatic accident, a new diagnosis, to starting cancer treatment, and end-of-life care. The clinical psychology team works alongside medical teams to help patients navigate the immediate emotional and social impact of illness and hospitalization. The episode also takes us inside the world of the Creative Care Team, who use education, play, and other therapeutic activities, such as music therapy, animal-assisted therapy, and recreational therapy, to help children understand and cope with medical procedures and difficult experiences. Healing isn't only about treating the body. It's also about helping people feel heard, supported, and like themselves again no matter their age. Guest Bios: Lisa Alpizar, PsyD, is a clinical health psychologist for Jackson Behavioral Health on the consultant liaison psychology team. Her team works alongside various medical specialties to help hospitalized patients cope with the emotional and social impact of illness, injury, and major diagnoses. Dr. Alipzar’s specialty is health psychology, which considers the biological, social and emotional factors involved in medical and health conditions. She also has extensive training in psycho-oncology and works with oncology patients, including patients receiving care at the Taylor Breast Health Center at Jackson Memorial Hospital. Talia Mor is a child life specialist with the Creative Care team at Holtz Children’s Hospital. She helps children and families understand and cope with hospitalization, medical procedures, and difficult diagnoses through developmentally appropriate education, play, therapeutic activities, and other forms of support. Mor’s team is an interdisciplinary group that grew from only a child life department to now include disciplines like music therapy, animal-assisted therapy, and recreational therapy.

3. 

   16 Sept 2026

   Puberty Explained: What’s Normal, What’s Not, and How Parents Can Help

   Episode 27: Puberty is an awkward chapter of life, full of questions for kids and their parents. So, when should the conversation start? And what should parents actually expect? On this episode of On Call, Off Script, a Jackson Health System podcast, we’re breaking down puberty from both the medical and mental health perspectives. Our experts explain when puberty typically starts, the physical changes parents should expect, why emotions can feel intense, and how puberty can affect confidence, friendships, and social relationships. Most importantly, parents need to know why they shouldn’t wait for puberty to start talking about it with their kids. Early, age-appropriate conversations can help kids understand their changing bodies, ask questions, and feel more confident navigating this awkward – and completely normal – stage of growing up. Guest Bios: Dr. Tobenna Ubu is an internal medicine and pediatric-trained primary care physician who cares for patients across the lifespan, from children through adults. He mainly sees patients at UHealth – University of Miami Health System Palmetto Bay, but also provides inpatient care at Holtz Children’s Hospital. Dr. Ubu’s approach to puberty goes beyond explaining physical changes; he ensures young people understand what’s happening to their bodies and gives them the confidence to ask questions and advocate for themselves. Dr. Natasha Poulopoulos is a licensed clinical psychologist specializing in pediatrics at Holtz Children’s Hospital and Miami Transplant Institute. Much of her work is focused on children who are medically hospitalized and could benefit from psychological care. Dr. Poulopoulos brings a particular focus to the “inside” of puberty, like the changes happening in emotions, self-esteem, identity, social relationships, and the developing brain. She emphasizes normalizing these experiences, while also helping parents recognize when something isn’t normal.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

8 ratings

Spotify

3.8 / 5

6 ratings

Contact On Call, Off Script

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.