On Verve: Modern Approach to Customer Experience

About On Verve: Modern Approach to Customer Experience

On Verve: Modern Approach to Customer Experience is a series of interviews with different experts in the workplace on creating an impactful CX (customer experience) and WX (workplace experience) for your employees and guests. Bianca Angelico is the Director of On Verve and our mission is to be the 'makers of someone's day'.

Publisher

Bianca Angelico

Category

business · business · business

Language

en

Explicit

No

First episode

6 May 2021

Latest episode

6 Jan 2025

Latest episodes

18 episodes in the feed.

1. 

   6 Jan 2025

   S2E3: DayMaker Energy + Progression

   Bianca Angelico interviews Lauren, Fara, and Alice about their career journeys at On Verve, exploring how their perspectives have changed and highlighting one DayMaker's return.

2. 

   6 Jan 2025

   Bonus - DayMakers Interview Bianca Angelico + Gabbie Lapompe

   Bianca Angelico and Gabbie Lapompe discuss their experiences as DayMakers in a brief interview with Fara, Lauren, and Alice, offering insights into workplace enthusiasm.

3. 

   16 Oct 2024

   S2E2: Our Favorite F Word with Gabbie Lapompe

   Bianca Angelico interviews Gabbie Lapompe about the importance of authenticity in shaping both guest and employee experiences, highlighting its profound impact.

4. 

   2 Oct 2024

   S2E1: Return of Experience (RoE) with Bianca Angelico

   Bianca Angelico interviews Jaime Lloyd-Jones about leveraging data and feedback to understand customer needs within the evolving tech landscape, revealing keys to success.

5. 

   29 Dec 2021

   13. Reflection of 2021 Part 2 with Lynne Cullen & Bianca Angelico - reflect on 2021 and our predictions for 2022

   Lynne Cullen and Bianca Angelico reflect on the past year and forecast customer experience trends for the coming year in this interview episode.

6. 

   15 Dec 2021

   12. Reflection of 2021 Part 1 with Lizzie Neave & Bianca Angelico - Creation of On Verve brand and name

   Lizzie Neave and Bianca Angelico reflect on the creation of the On Verve brand, discussing the origins of the name and the team's DayMakers concept in this interview.

7. 

   15 Sept 2021

   11. 10mins: Step by step guide to creating energy in the workplace

   This episode provides a step-by-step guide to creating and maintaining a positive energy in the workplace.

8. 

   1 Sept 2021

   10. Creating Memorable Experiences no matter the environment (virtual or in person or hybrid) with Lucy Williams from BeSure Events

   Lucy Williams from BeSure Events discusses creating memorable experiences in virtual, in-person, and hybrid environments, offering insights into building a business focused on lasting moments; this is an interview.

9. 

   18 Aug 2021

   9. What makes On Verve special with Lynne Cullen

   Lynne Cullen, Culture & People Manager, describes On Verve's unique team culture and interview tips, highlighting what makes their approach to customer experience special in an interview with Bianca Angelico.

10. 

    4 Aug 2021

    8. Scaling your customer experince as your business grows with Tony Johnson

    Tony Johnson discusses scaling customer experience as businesses grow, drawing from his experience as a customer experience officer and consultant in an interview.

11. 

    21 Jul 2021

    7. Tables Turn as Liz Kentish interviews Bianca Angelico Chief DayMaker at On Verve

    Bianca Angelico, Chief DayMaker at On Verve, discusses customer experience and workplace energy with Liz Kentish in an interview, revealing sources of inspiration.

12. 

    7 Jul 2021

    6. Elias Fonseca (Finalist for Corporate Receptionist of the Year Award 2020) shares his views on customer experience

    Elias Fonseca, a finalist for Corporate Receptionist of the Year Award, shares his insights on crafting outstanding customer experiences as a receptionist in this interview with Bianca Angelico.

13. 

    23 Jun 2021

    5. Employees are expecting change - time to listen and give choices w/ Barbara Boden

    Barbara Boden, Co-Founder of 4xi Global Consulting, discusses how companies must listen to employees and provide choices to meet their expectations for change in this interview.

14. 

    9 Jun 2021

    4. Hybrid working vs. flexible working and role technology has to play within return to work with Sunita Pachova and Simon Cohen

    Sunita Pachova and Simon Cohen explore hybrid versus flexible work models and discuss technology's role in the return to work, in an interview with Bianca Angelico.

15. 

    26 May 2021

    3. Artwork has the ability to improve employee experience, motivation and productivity with Isabel Dewhurst-Marks

    Isabel Dewhurst-Marks, Founder, discusses how incorporating artwork elevates employee motivation and productivity, enhancing the overall workplace experience in this interview.

16. 

    12 May 2021

    2. Passionate about Personality with Vicky O'Farrell

    Vicky O'Farrell, Founder of Queen of Behaviours, discusses how personality insights improve customer interactions in an interview with Bianca Angelico.

17. 

    12 May 2021

    1. Power of Authenticity with Daniel Hawkins

    Daniel Hawkins, Senior Account Director of JLL, discusses the power of authenticity in the workplace and how it enhances customer experience and productivity in an interview with Bianca Angelico.

18. 

    6 May 2021

    Trailer

    Host Bianca Angelico introduces "On Verve: Modern Approach to Customer Experience," a podcast premiering May 12th with music by Tristan Carmichael, offering insights into customer experience.

Who has been a guest on On Verve: Modern Approach to Customer Experience

Names identified in recent episode analyses. Showing up to five guests.

• Lauren
• Fara
• Alice
• Gabbie Lapompe
• Jaime Lloyd-Jones

Podcast Authority Score: 8 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

16

Social presence

0

YouTube

0

Engagement

0

Contact On Verve: Modern Approach to Customer Experience

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.