Welcome to Onsite Insight, the podcast where we explore the transformative power of onsite RV housing for displaced families. Hosted by RV Housing Group, we provide expert advice, inspiring stories, and practical solutions tailored for insurance reps and housing agencies. Whether you're navigating the challenges of temporary housing or looking to improve outcomes for your clients, Onsite Insight is your go-to resource for compassionate, innovative, and effective solutions.
RV Housing Group CEO Brad Iturriaga discusses how focusing on hospitality transforms temporary shelters into essential lifelines for displaced families, emphasizing customer experience in disaster housing solutions in this interview.
16 Jun 2025
Willing to Lose: How Building a Culture of Ownership Builds Lasting Success
Industry experts discuss how fostering a culture of ownership and prioritizing customer service drives business success and cultivates enduring customer loyalty.
2 Jun 2025
Insurance in Crisis: Navigating Catastrophes
Brad Iturriaga explores disaster response strategies, highlighting how insurance representatives and housing agencies navigate challenges during catastrophic events to better serve families, emphasizing high-quality service in crisis situations.
12 May 2025
The Balancing Act: Quality Service vs. Competitive Pricing in RV Housing
The temporary housing landscape is evolving as insurance agencies increasingly view RV housing as a viable solution for displaced families, creating both opportunities and challenges in maintaining exceptional service while managing costs. • Education around on-site housing options is improving among insurance partners • New competition entering the market doesn't necessarily translate to quality service • Maintaining exceptional service requires proper staffing and infrastructure • Volume c...
28 Apr 2025
Streamlining Housing Claims: The RV Housing Group Difference
RV Housing Group CEO Brad discusses how his company removes the burden of RV placements from insurance representatives, allowing them to focus on other claims while trusting that policyholders are receiving excellent care. • Brad begins by sharing personal insights about his 60-hour fast challenge • Housing representatives often struggle with understanding RV options and pricing structures • Once a placement is approved, reps can "drop it in our lap" and know it's being handled properly • RV...
14 Apr 2025
Serving, Not Selling: RV Housing's Mission
Brad Iturriaga, CEO of RV Housing Group, shares his philosophy that authentic service to displaced families creates business success in the temporary housing industry. He explores how prioritizing people's needs over sales goals has helped his company thrive while providing genuine stability for families during crisis situations. • Difference between selling and serving: businesses that prioritize service naturally succeed at sales • Authentic care isn't sustainable if faked - it must be in ...
31 Mar 2025
Making Temporary Housing Simple: Quality, Reliability, and Customer Service
When disaster strikes, what separates exceptional temporary housing providers from average ones is their dedication to service, quality, and problem-solving capabilities. • Not all temporary housing partners are created equal – the best ones act as an extension of their client's business • Red flags to watch for include vendors who overpromise and underdeliver • Quality providers maintain newer, well-maintained RV units that are regularly refreshed • Exceptional customer service ...
17 Mar 2025
RVs to the Rescue: Debunking the Myths of On-Site Housing
We debunk common misconceptions about on-site RV housing and explore why staying on your property during home repairs offers unique advantages for displaced families. • Being on your property allows you to monitor repairs and protect your belongings • Modern RVs offer surprising comfort with multiple slide-outs, full kitchens, and private bedrooms • Compared to extended hotel stays, RVs provide more privacy, cooking facilities, and living space • RV Housing Group offers 24/7 support for any ...
3 Mar 2025
Simplifying Temporary On-Site Housing
This episode focuses on enhancing the experience of displaced families by streamlining the temporary housing process. We share insights from RV Housing Group and explore how strong communication and expert guidance can turn a stressful experience into a manageable one. • Introducing Onsite Insight and its mission • The challenges insurance reps face in temporary housing • The RV Housing Group approach to simplifying placements • Importance of transparency and communication ...
7 Feb 2025
Transforming Housing with RVs: The RV Housing Group Story with Brad Iturriaga
Families often face daunting challenges during times of disaster, and the right temporary housing solutions can make all the difference. This episode explores the mission of RV Housing Group, the processes involved in providing housing solutions, and the critical need for empathy and excellent service in this industry. • Journey of RV Housing Group's founding • Importance of empathy in client interactions • Overview of the housing provision process • The value of comm...
Podcast Authority Score: 24 / 100
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