Operations Excellence

About Operations Excellence

Welcome to Operations Excellence, the podcast where Mark O’Donnell explores the strategies, systems, and leadership insights that drive high-performing businesses. From optimizing processes to building strong teams, this podcast is designed for entrepreneurs, executives, and operations professionals looking to streamline, scale, and succeed. Whether you're a CEO, business owner, or operations leader, Operations Excellence gives you the tools and knowledge to run a smarter, more efficient business. 🎧 Subscribe now and take your operations to the next level!

Publisher

Click Stream Studios

Category

business

Language

en

Explicit

No

First episode

23 Apr 2025

Latest episode

12 Oct 2026

Latest episodes

7 of 16 episodes have a transcript.

1. 

   12 Oct 2026TRANSCRIPT

   Building Brands, Teams, and the Future of Business with Matt Masur

   Host Mark O’Donnell interviews Matt Masur, Founder of Click Stream Studios and GrowthMode Technologies, about building brands, teams, and the future of business through entrepreneurship and technology.

2. 

   17 Jul 2026TRANSCRIPT

   Leading by Example with Kimberly Jaworski

   Host Mark O’Donnell interviews Kimberly Jaworski, Office Manager at Bodycote Syracuse Heat Treating, about leading by example and fostering trust in manufacturing operations.

3. 

   22 May 2026TRANSCRIPT

   Turning Ideas Into Action with Zachary Premo

   Host Mark O’Donnell interviews entrepreneur Zachary Premo about transforming big ideas into actionable business strategies and navigating the emotional landscape of building a company.

4. 

   20 Feb 2026TRANSCRIPT

   The Director’s Lens on Leadership: Voice, Presence, and the Power of Active Listening (w/ Joann Yarrow)

   Host Mark O’Donnell interviews Joann Yarrow, founder of Distinctive Voices, exploring how leadership, communication, and performing arts create impactful executive presence and business growth.

5. 

   9 Jan 2026

   One-Year Anniversary Special: Preparing Your Business for What’s Next

   Host Mark O’Donnell interviews Matt Masur, Mark Roberts, Steve Thompson, Adam Feck, and Davine Bay about preparing Upstate New York businesses for growth by addressing talent, operations, and profitability challenges.

6. 

   5 Dec 2025TRANSCRIPT

   Readiness, Mindset & Meaningful Growth: A Conversation with Adam Feck

   Host Mark O’Donnell interviews Adam Feck, President of Forward 46, discussing business readiness, mindset, and scalable growth strategies for Central New York leaders.

7. 

   3 Nov 2025TRANSCRIPT

   People, Purpose & Preparedness: Leading Through Connection and Change

   Host Mark O’Donnell interviews Davine Bey, Founder & Managing Partner of DKON Consulting Group, and Evan Grenier, Director of Operations at NAVAC, about leading through connection and change with purpose and preparedness.

8. 

   3 Oct 2025TRANSCRIPT

   Regenerative Medicine & Building Better School Cultures — with Dr. Marc Pietropaoli and Will Staton

   Host Mark O’Donnell interviews orthopedic surgeon Dr. Marc Pietropaoli on regenerative medicine and educational consultant Will Staton on building better school cultures.

9. 

   5 Sept 2025

   Taking Businesses to the Next Level with Staff Leasing’s Mark Roberts

   Host Mark O’Donnell interviews Mark Roberts, Executive Vice President of Staff Leasing, about building a business that streamlines HR and offers Fortune 500-level benefits to small and mid-sized companies.

10. 

    8 Aug 2025

    Persistence, Passion, and the Power of Relationships

    Host Mark O'Donnell interviews Zach Premo, founder of Ads on the Go, and producer/performer Mike Brindisi about entrepreneurial persistence, creative reinvention, and the power of relationships.

11. 

    8 Jul 2025

    Building Boldly with Stephanie Zumbuhl & Drew Brooks

    Stephanie Zumbuhl discusses scaling a business through referrals and partnerships, while Drew Brooks explores leadership and cultural transformation in his family's millwork business, in an interview with Mark O'Donnell.

12. 

    5 Jun 2025

    Leading from the Inside Out: Building Loyalty in Teams and Clients

    Adam Roemer, Northern California Regional Manager, discusses his leadership journey and mentoring approach, while Gerard Mott, Partner at Trusted Advisors, explores customer loyalty and leadership development in an interview with host Mark O'Donnell.

13. 

    8 May 2025

    Master Your Craft, Build Your Network – with Stephanie Zumbuhl & Steve Thompson

    Host Mark O'Donnell interviews Stephanie Zumbuhl of Abacus Grant Services and Steve Thompson of Integrity Cost Consulting about mastering your craft and building a network for business success.

14. 

    23 Apr 2025

    The Power of Empathy

    Host Mark O'Donnell interviews Jennifer Jedik and Matt Masur about cultivating empathy and authentic leadership to drive organizational growth and talent retention.

15. 

    23 Apr 2025

    Distinctive Voices

    Host Mark O'Donnell interviews Joann Yarrow and Brad Beckman of Distinctive Voices about mastering narrative development and storytelling to enhance business and leadership skills.

16. 

    23 Apr 2025

    Operations Excellence at the NYS Winter Fair

    Mark O'Donnell interviews John Sidorakis and Derek Brooks about achieving operations excellence at the NYS Winter Fair.

Inside a recent episode

Building Brands, Teams, and the Future of Business with Matt Masur

Published 12 Oct 2026 · Transcript excerpt

[…] Right. But you can't teach people personality. Right. And, you know, especially in what we do, people are often frustrated and for good reason. This thing isn't working right and I need to get something done and, you know, whatever. They will often, I don't want to say take it out on your IT people, but they're visibly frustrated and not with you, but with the situation. Sure. You got to have the right mindset and personality to deal with that and to realize that they're not mad at you. Right. They're just mad. Exactly. Right. And, you know, what I found over the years is just a calm approach of, it's okay. […]

Who has been a guest on Operations Excellence

Names identified in recent episode analyses. Showing up to five guests.

• Matt Masur
• Kimberly Jaworski
• Zachary Premo
• Joann Yarrow
• Mark Roberts

Podcast Authority Score: 1 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

3

Social presence

0

YouTube

0

Engagement

0

Contact Operations Excellence

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Operations Excellence