Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Operations Experts

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by McClaskey Excellence Institute

5.0(4 reviews)

10 episodes

Updated Daily

Accepts GuestsHas SponsorsLocation 🇺🇸

Podcast Overview

Delight your customers, reduce errors, and increase repeat business. Take your operations from ordinary to extraordinary. The McClaskey Excellence Institute bring you the Operations Experts, a podcast with hosts David McClaskey, Founder and President of the McClaskey Excellence Institute and Billy Schaefer, Vice-President of the McClaskey Excellence Institute. Combined, they have over 80 years of operations excellence experience to help companies deliver their products and services 100% right, every time.

Language

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Publishing Since

7/28/2025

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Recent Episodes

April 6, 2026

Meet Joe Alexander

In this episode, Joe Alexander, the former Dean of the University of Northern Colorado Monfort College of Business, will tell how he was one of the leaders in a 20-year effort that resulted in the college becoming the only College of Business to win the country's award for role model excellence, the Malcolm Baldrige National Quality Award. It is about a purpose that transcends multiple leaders.

December 1, 2025

Strategic Planning with Operations Experts David McClaskey & Billy Schaefer

In this episode of Operations Experts, David McClaskey and Billy Schaefer break down what truly makes strategic planning work. David shares lessons from 50+ years of helping organizations—from single-person companies to multi-unit enterprises—use strategic planning to focus their teams, align their mission, and achieve goals they once thought impossible. They explore why most strategic plans fail, how to build one that actually gets implemented, and why consistent review—not just great ideas—is the key to transforming results year after year. If you're ready to move beyond “goals on paper” and build a plan that accelerates real, measurable progress, this episode delivers the roadmap. 🎧 Listen to the full episode: 👉 Apple Podcasts: <a href="https://podcasts.apple.com/us/podcast/operations-experts/id1829535567" target="_new" rel="noopener">https://podcasts.apple.com/us/podcast/operations-experts/id1829535567</a> 👉 Spotify: <a href="https://open.spotify.com/show/00IlbNyMAOiWGj5lBHCm7H?si=83f7e459e8124a93" target="_new" rel="noopener">https://open.spotify.com/show/00IlbNyMAOiWGj5lBHCm7H?si=83f7e459e8124a93</a>

November 17, 2025

Meet Deric Rosenbaum

Meet Deric Rosenbaum, President of Groucho’s Deli. Founded in 1941, Groucho’s is a beloved restaurant brand with more than 30 locations across the Southeast—and a legacy that spans 85 years. Hear how Deric blends technology and hospitality to drive consistency, empower franchisees, and create a culture where standardization means empowerment. Learn how data-driven systems, service recovery, and a “we adapt, not change” mindset are helping Groucho’s Deli thrive for generations to come.

10 total episodes available

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Frequently asked questions

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What is Operations Experts?: Delight your customers, reduce errors, and increase repeat business. Take your operations from ordinary to extraordinary.

The McClaskey Excellence Institute bring you the Operations Experts, a podcast with hosts David McClaskey, Founder and President of the McClaskey Excellence Institute and Billy Schaefer, Vice-President of the McClaskey Excellence Institute. Combined, they have over 80 years of operations excellence experience to help companies deliver their products and services 100% right, every time.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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