Operations Made Better

About Operations Made Better

The Northridge Group Podcast, Operations Made Better, offers key insights from a leading management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results.

Publisher

Northridge Group

Category

business · education

Language

en

Explicit

No

First episode

24 Jul 2019

Latest episode

8 Nov 2021

Latest episodes

46 episodes in the feed.

1. 

   8 Nov 2021

   Best Practices of Great Contact Center Coaches

   Vickie Schutze and Amanda Turner discuss the best practices of great coaches and how frontline excellence training can empower managers

2. 

   2 Nov 2021

   The Path of Least Resistance Isn’t Always the Path You “Should” Take

   The Northridge Group's CEO, Therese Fauerbach, shares how to improve your decision making process by tackling the “should do” vs. “could do” dilemma.

3. 

   29 Oct 2021

   How Speech Analytics and Human-Assisted Quality Monitoring Programs Work Together

   Brandie Gatlin explains how quality monitoring programs are evolving with the use of speech analytics and how combining these services can drive even more value for your organization.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

3 ratings