The Northridge Group Podcast, Operations Made Better, offers key insights from a leading management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results.
Operations Made Better
Claim This Podcastby Northridge Group
5.0(3 reviews)
46 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
The Northridge Group Podcast, Operations Made Better, offers key insights from a leading management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results.
Language
🇺🇲
Publishing Since
7/24/2019
3 verified contact emails on file for Operations Made Better
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Recent Episodes
November 8, 2021
Best Practices of Great Contact Center Coaches
<p>Vickie Schutze and Amanda Turner discuss the best practices of great coaches and how frontline excellence training can empower managers</p>
November 2, 2021
The Path of Least Resistance Isn’t Always the Path You “Should” Take
<p>The Northridge Group's CEO, Therese Fauerbach, shares how to improve your decision making process by tackling the “should do” vs. “could do” dilemma.</p>
October 29, 2021
How Speech Analytics and Human-Assisted Quality Monitoring Programs Work Together
<p>Brandie Gatlin explains how quality monitoring programs are evolving with the use of speech analytics and how combining these services can drive even more value for your organization.</p>
46 total episodes available
Deep-dive analytics for Operations Made Better
Frequently asked questions
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- What is Operations Made Better?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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