Every week I interview execs who have profitably scaled their operations without chaos and overworked employees. You'll learn how to systematize, automate and delegate your way out of complex bottlenecks, to increase output, margin, employee and customer satisfaction.
This COO Is Addressing Inequities In Chicago, With Holli Wertheimer
In this episode of The Operations Mastery Podcast, host Nick Verity sits down with Holli Wertheimer, CEO of Corporate Coalition, a prominent nonprofit based in Chicago. With a background in management consulting and supply chain management, Holli brings a wealth of experience to her role, having previously worked with major firms like PwC. She shares her journey of transitioning from industrial manufacturing to the nonprofit sector, driven by a desire to make a meaningful impact following the devastation of Hurricane Harvey in her hometown of Houston. Holli discusses the mission of Corporate Coalition, which focuses on addressing historical racial and economic disparities in Chicago. Through innovative initiatives like fair chance hiring, equitable procurement practices, and strategic investments in under-resourced communities, Corporate Coalition aims to create tangible change and foster inclusive growth. Holli highlights success stories of corporations like J.P. Morgan and Discover, who have implemented transformative practices resulting in social impact and business success. She emphasizes the importance of collaboration, relationship-building, and leveraging collective action to drive positive change. As the conversation concludes, Holli encourages listeners to explore ways to contribute to social equity in their organizations and communities, underscoring the power of small actions to effect meaningful change.
Links And Resources:
Corporate Coalition of Chicago (https://www.corpcoalition.org/)
Holli Wertheimer on LinkedIn (https://www.linkedin.com/in/hwertheimer/)
Thanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes (https://podcasts.apple.com/us/podcast/operations-mastery/id1700969724)or Spotify (https://open.spotify.com/show/4WqPrubTYiHhC4ViOLKO3i)and leave us a review!
13 Mar 2024
This COO Manages 2,000 Cleaning Jobs A Day, With Tracy Wilson
In this episode of The Operations Mastery Podcast, host Nick Verity sits down with Tracy Wilson, the COO of CleanTurn, one of Ohio's leading commercial cleaning companies. Tracy shares insights into CleanTurn's core services, specializing in janitorial services for businesses across various industries. What sets CleanTurn apart is its commitment to providing second-chance employment, offering opportunities for individuals with backgrounds that may hinder their job prospects elsewhere. Tracy discusses the hiring process, emphasizing group interviews and supportive training programs aimed at empowering employees. She delves into the operational challenges of managing a large-scale cleaning operation, highlighting the importance of effective communication, robust scheduling systems, and a cohesive team structure. As CleanTurn's eyes expansion beyond Central Ohio, Tracy emphasizes the significance of building a strong foundation before scaling, stressing the importance of having the right people, processes, and communication in place. Through Tracy's insights, listeners gain valuable lessons on fostering inclusivity, driving operational excellence, and building businesses with a social impact.
Links And Resources:
CleanTurn (https://cleanturn.com/)
Tracy Wilson on LinkedIn (https://www.linkedin.com/in/tracyrwilson/)
Thanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes (https://podcasts.apple.com/us/podcast/operations-mastery/id1700969724)or Spotify (https://open.spotify.com/show/4WqPrubTYiHhC4ViOLKO3i)and leave us a review!
12 Mar 2024
How Playmaker (Sports Media) Diversified It’s Offerings, With COO Kristine Bill
In this episode of The Operations Mastery Podcast, Nick Verity interviews Kristine Bill, the COO of Playmaker, a major player in online publishing and sports media. Kristine shares insights into Playmaker's evolution from a startup focusing on Snapchat to a diversified sports media publishing company with a significant presence on various social platforms. She discusses the challenges of scaling operations, managing content creators, and navigating the complexities of monetization in a rapidly changing digital landscape. Kristine also reflects on her journey into operations management within the sports media industry and offers advice for those interested in pursuing similar career paths. They explore topics such as the impact of sports betting regulations on the industry, the importance of authenticity in athlete-driven content, and the future of podcasting in sports media. Tune in for a deep dive into the world of sports media operations and the strategies behind Playmaker's success.
Links And Resources:
Playmaker (https://playmakerhq.com/)
Kristine Bill on LinkedIn (https://www.linkedin.com/in/kristinebill/)
Thanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes (https://podcasts.apple.com/us/podcast/operations-mastery/id1700969724)or Spotify (https://open.spotify.com/show/4WqPrubTYiHhC4ViOLKO3i)and leave us a review!
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