Operations Unpacked: The CISI

About Operations Unpacked: The CISI

Welcome to Operations Unpacked – the podcast that explores operational challenges and opportunities shaping the global financial services industry today. Produced by the Chartered Institute for Securities & Investment (CISI), this series shines a spotlight on the people, systems, and processes that keep business in business. Presented by Victoria Sena, Colin Anderson and other members of the CISI's Operations Forum, each episode unpacks complex operational topics and makes them clear, relevant, and interesting – no matter your role or experience. With insights from across the CISI’s global membership, we bring together special guests from different countries, sectors and specialisms, including investment management, financial advice, global custody, banking, and service providers. Episodes fall into three categories: in the Day in the Lifeepisodes you will hear firsthand from operational professionals about what their role really entails, how they got to where they are, and what's next for their careers. Meanwhile the On The Horizon episodes explore emerging trends such as AI and regulatory change, which are shaping the future of operations. Finally, the Movers & Shakers episodes feature inspiring leaders who share their career insights from the boardroom and discuss the books they've written. This series will include episodes on agile management, CASS, AI, hybrid working, company secretaries, apprenticeships, transaction reporting, cybersecurity, data protection, ISO rules, human risk, and how to thrive as a second in command. So, whether you are new to operations or a seasoned executive passionate about continuous improvement, there's something here for you. Operations Unpacked is available on CISI TV, Apple, Spotify, and wherever you get your podcasts. If you'd like to feature as a guest, or have a question you'd like answered by our experts, please get in touch with Victoria Sena. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

Publisher

The CISI

Category

business · business

Language

en

Explicit

No

First episode

8 Sept 2025

Latest episode

5 May 2026

Latest episodes

17 episodes in the feed.

1. 

   5 May 2026

   The Secret Lives of Company Secretaries

   In this episode of Operations Unpacked, hosts Victoria Sena and Colin Anderson sit down with Tom Cluett and Gwen Norman from Redwood Co Sec Limited to explore the often-overlooked world of company secretaries. From behind-the-scenes governance to the realities of compliance and board dynamics, they reveal what the role really involves day to day—along with a few surprises about the “secret lives” of those who keep organisations running smoothly. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

2. 

   14 Apr 2026

   Regulatory Transactions Reporting

   In this episode of Operations Unpacked, hosts Victoria Sena and Alan Burr are joined by Matthew Vincent and Nicholas Bruce to explore the complexities of regulatory transaction reporting. The discussion delves into the critical role that accurate and timely reporting plays in maintaining market integrity and meeting regulatory obligations. Drawing on their industry experience, the guests unpack common challenges firms face, including data quality issues, evolving regulatory expectations, and the operational burden of compliance. The conversation also highlights best practices, practical insights, and the importance of strong governance frameworks to ensure effective reporting processes. This episode offers valuable perspectives for professionals navigating the ever-changing regulatory landscape within financial services. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

3. 

   31 Mar 2026

   A Day in the Life - CISI award-winner Samantha Moore on building a career in finance and leadership in Trade Operations

   In this episode of Operations Unpacked, hosts Victoria Sena and Rachel Clark sit down with Samantha Moore from Partner Capital to lead about a Day in the Life in Business Operations. They discuss challenges and opportunities that come with a career in operations; how to navigate steep learning curves; the importance of mentors in early stages of a career; what a typical day in operations looks like; the importance of policies and procedures; how operational staff can be leaders; what moving to another country involves; what makes a good operational professional beyond technical capabilities; what to do when things go wrong; important operational skills; what the EOS system is; and how to lead teams that may be unseen, but are critical to the success of a business. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

4. 

   17 Mar 2026

   Paul Darroch Groden on Exam Preparation

   In this episode of the CISI podcast Operations Unpacked, hosts Victoria Sena and Colin Anderson are joined by Paul Darroch Groden to discuss effective exam preparation. Paul shares practical guidance on how candidates can approach their studies with confidence, covering strategies for structuring revision, managing time, and making the most of available learning resources. The conversation offers valuable insights for anyone preparing for CISI examinations, highlighting common challenges and practical tips to help learners perform at their best. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

5. 

   3 Mar 2026

   Financial Promotions – evolving challenges and novel solutions

   In this episode of Operations Unpacked, from the Chartered Institute for Securities & Investment (CISI), industry experts Phil Clements and Stacey Onyido explore the evolving landscape of financial promotions. Moderated by hosts Victoria Sena and Colin Anderson, the discussion examines emerging regulatory expectations, common compliance challenges, and innovative approaches firms are adopting to navigate an increasingly complex environment. A timely and practical conversation for operations and compliance professionals seeking clarity in a fast-changing space. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

6. 

   17 Feb 2026

   Andrew Muir on ISO20022, ISO15022, and the digital revolution

   In this episode of CISI Operations Unpacked, Andrew Muir unpacks the evolution from ISO 15022 to ISO 20022 and explains why it is central to the digital transformation of financial services. Andrew outlines why ISO 20022 was developed, by whom, and how its structured, data-rich messaging model improves on legacy standards. He breaks down the key components of the ISO 20022 framework and explains how it interacts with SWIFT as part of the global migration programme. The discussion explores which firms are impacted — from banks and payment providers to custodians, market infrastructures, fintechs and even organisations that may not initially realise they fall within scope. Andrew shares practical examples of firms using ISO 20022 to enhance straight-through processing, improve data quality, and strengthen financial crime controls. The episode also examines what gives ISO 20022 an edge over alternatives — including richer data, interoperability and future-proof design — while addressing the challenges and unintended consequences firms face during implementation. A clear and practical guide to why ISO 20022 matters, who it affects, and how it is reshaping financial operations. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

7. 

   3 Feb 2026

   CASS - Past, Present & Future

   In this episode of the CISI podcast Operations Unpacked, hosts Victoria Sena and Colin Anderson sit down with Gail Thomson and Shaig Mougal to explore the past, present and future of CASS. Together, they unpack how the Client Assets Sourcebook has evolved, what firms need to know about today’s regulatory expectations, and where CASS is heading next. From lessons learned and common challenges to emerging trends and practical insights, this conversation offers a timely and accessible deep dive for anyone involved in safeguarding client assets. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

8. 

   20 Jan 2026

   Nathan Young on How to be Second

   In this episode of Operations Unpacked, hosts Victoria Sena and Rachel Clark engage with Nathan Young to explore the concept of a ‘Second’. Nathan explains that a Second is not merely a role but a specific type of person who thrives in supportive positions. The conversation delves into the traits that define Seconds, the importance of followership, and the distinction between risk aversion and change aversion. Nathan also discusses the rarity of Seconds in the workforce and how individuals can identify and develop their Second nature. Real-life examples illustrate the vital role Seconds play in organisations, emphasising the symbiotic relationship between Seconds and First-in-Command leaders. The episode concludes with resources for further exploration of the Second identity. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

9. 

   16 Dec 2025

   A Day in the Life – Natasha Mackintosh on Leadership, Operational Excellence, and moving to Australia

   In this episode of Operations Unpacked, hosts Victoria Sena and Rachel Clark sit down with Natasha Mackintosh from bdh Sterling to lead about a Day in the Life in Business Operations. They discuss challenges and opportunities that come with a career in operations; how to navigate steep learning curves; the importance of mentors in early stages of a career; what a typical day in operations looks like; the importance of policies and procedures; how operational staff can be leaders; what moving to another country involves; what makes a good operational professional beyond technical capabilities; what to do when things go wrong; important operational skills; what the EOS system is; and how to lead teams that may be unseen, but are critical to the success of a business. Hosted on Acast. See acast.com/privacy for more information. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

10. 

    7 Dec 2025

    Live from the 2025 CISI Compliance and Operations Conference in Edinburgh

    In this special episode of Operations Unpacked presenter Victoria Sena gives listeners a peek behind the scenes of the CISI Compliance and Operations Conference at Murrayfield Stadium in Edinburgh, Scotland. Victoria holds exclusive interviews with some of the speakers and attendees that made the day what it is – a celebration of compliance and operations: Colin Anderson, Senior Relationship Manager at the CISI provides an overview of what’s planned for the day Professor Donald MacLean, Business Strategy Specialist shares his expertise on strategy Stephen Ingledew OBE, Chairman of FinTech Scotland provides an overview of the work of FinTech Scotland Shaid Moughal, Head of Client Assurance, Aberdeen Group plc gives an exclusive on what’s in store for the afternoon sessions Tracy Vegro OBE, CEO of the CISI discusses the CISI’s Certificate in AI and why having women in Operations matters Amarjit Singh, Blockchain Leader educates listeners on blockchain and digitisation Dorothy Hamilton, Director of Supplier Management at M&G speaks about the importance of DE and I and its impact on profitability and operational excellence Orla Grassom, Future Assets graduate and student attendee shares her experience of the Future Assets programme and reflects on her highlight of the day Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

11. 

    19 Nov 2025

    Paul Darroch Groden on Agility in Action – Transforming Financial Services

    In this episode of Operations Unpacked, hosts Victoria Sena and Colin Anderson sit down with Paul Darroch Groden to explore what true agility looks like within the fast-moving world of financial services. Drawing on his extensive industry experience, Paul sheds light on how organisations can adapt at pace, build resilient operating models, and empower teams to innovate in the face of constant regulatory and market change. From practical strategies for streamlining operations to the cultural shifts required for genuine transformation, this conversation offers clear, actionable insights for leaders looking to future-proof their organisations. Whether you’re navigating digital transformation, rethinking customer journeys, or driving operational excellence, Paul’s perspective brings clarity to the complexities of modern financial services. Tune in for an engaging, thoughtful discussion on agility in action—and how to bring it to life across your organisation. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

12. 

    4 Nov 2025

    Hybrid Working - Perks, Pitfalls & Paradigm Shifts

    In this insightful episode of The CISI’s Operations Unpacked, hosts Victoria Sena and Colin Anderson explore the evolving landscape of hybrid working — a model that has redefined how, where and when we work. Joined by industry experts Shaid Moughal and Andrew Welsh, the discussion delves into the benefits and challenges of balancing office and remote environments, and how organisations can adapt to make hybrid working both productive and sustainable. From maintaining team culture and collaboration to navigating wellbeing, technology and regulatory considerations, this episode unpacks the practical realities and strategic shifts shaping the post-pandemic workplace. Whether you’re an operations professional, team leader or simply curious about the future of work, this conversation offers valuable perspectives on what hybrid working really means in today’s financial services industry. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

13. 

    21 Oct 2025

    Data Protection and ISO27001

    In this episode of Operations Unpacked, hosts Victoria Sena and Alan Burr sit down with Tom Gell from ISO Serious to explore the crucial link between data protection and ISO 27001. Together, they discuss what it really means to manage information securely, how organisations can align with the standard, and the practical steps to achieve compliance without unnecessary complexity. Whether you’re beginning your ISO journey or refining your data governance practices, this episode offers clear insights and actionable advice from industry experts. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

14. 

    8 Oct 2025

    Julia Dreblow on the purpose, evolution, and impact of the Sustainable Disclosure Requirements

    In this episode of Operations Unpacked, we’re joined by Julia Dreblow, founder of SRI Services and a leading voice in sustainable investment. Julia takes us through the purpose, evolution, and real-world impact of the Sustainable Disclosure Requirements (SDR) — exploring how these regulations are reshaping the UK investment landscape. We unpack what SDR means for asset managers, advisers, and investors, how it builds on previous sustainability frameworks, and what it could mean for the future of responsible finance. Julia also shares her perspective on the challenges and opportunities that come with greater transparency and the shift towards genuinely sustainable outcomes. Whether you’re an operations professional, sustainability specialist, or simply curious about the next chapter in responsible investment, this conversation offers clarity, context, and expert insight into one of the most significant regulatory changes in recent years. 🎧 Tune in to understand how the SDR is influencing the way we define, deliver, and disclose sustainability across financial services. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

15. 

    23 Sept 2025

    Beyond the Back Office - Amos Dadzie on Bridging Strategy and Execution

    In this episode of Operations Unpacked, hosts Victoria Sena and Alan Burr sit down with Amos Dadzie, Investment Operations Manager at Edentree Investment Management, to explore how operations can play a pivotal role in connecting strategy with execution. Amos shares his perspective on moving beyond the perception of operations as purely a back-office function, highlighting the value of operational leaders in shaping organisational direction, enabling agility, and delivering measurable impact. From practical frameworks to real-world examples, this conversation unpacks how operations professionals can elevate their influence and help bridge the gap between vision and delivery. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

16. 

    9 Sept 2025

    AI - Moving Beyond the 'What' to the 'How'

    In the first full episode of Operations Unpacked, hosts Victoria Sena and Kirit Teli sit down with David Royle, CEO of Tanhill.ai, and Jamie Crossman-Smith, Founder of GATE Systems, for a candid conversation about AI in operations. Moving beyond the hype and the “what”, they delve into the “how”—how organisations can practically implement AI, overcome adoption challenges, and unlock real value. From strategy to execution, this episode offers actionable insights for leaders looking to make AI a meaningful part of their operations. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

17. 

    8 Sept 2025

    Introducing Operations Unpacked

    In the debut episode of Operations Unpacked, hosts Victoria Sena and Colin Anderson warmly welcome listeners and introduce the show’s mission. They peel back the curtain on operational excellence, sharing what inspired the podcast and what kinds of deep-dive conversations—and real-world operational insights—audiences can expect in upcoming episodes. Their energy strikes a balance between inviting and insightful, setting the tone for a series that promises to unpack the mechanics behind effective operations in a clear and engaging way. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

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Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.