El Podcast de Customer Experience Hosted on Acast. See acast.com/privacy for more information.

Where can I listen to this podcast?

This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Opinat CX

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by Roberto Martinez

5.0(2 reviews)

12 episodes

Updated Weekly

Accepts GuestsHas SponsorsLocation 🇪🇸

Podcast Overview

El Podcast de Customer Experience <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Publishing Since

11/1/2023

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Recent Episodes

April 3, 2024

Cómo entender mejor el origen de su NPS

Para obtener información de calidad y verdaderamente accionable, es indispensable que no solamente se enfoque en el análisis de la experiencia global de su cliente. Entienda primero que cosas hace su cliente para conocer, escoger, adquirir, utilizar y recomendar su producto o servicio y luego explore detalladamente la experiencia en cada uno de esos momentos. De esa manera entenderá dónde agrega valor, dónde lo destruye y donde puede monetizar mejor el valor que agrega al cliente. ¡Bienvenidos, suscríbase ya mismo a este podcast y recomiéndeselo a todos sus amigos y colegas! <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

March 20, 2024

3 trampas que pueden evitar la correcta ejecución de su estrategia cliente-céntrica

A la hora de ejecutar la estrategia, las empresas suelen caer en una o más de tres trampas que el autor Graham Kenny, autor del libro "Strategy Discovery" identifica como: 1) dejar que intervengan demasiadas personas; 2) planificar muchas actividades pero no especificar acciones concretas; y 3) no incluir la responsabilidad en la ejecución. El resultado es que muchas de las estrategias nunca despegan. Esto mismo también pasa en el diseño y ejecución de estrategias de experiencia del cliente dentro de la implantación de una cultura cliente-céntrica. Veamos en este episodio algunas ideas sobre como enfrentarlas y como prevenirlas. ¡Bienvenidos! <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

March 6, 2024

3 preguntas claves para crear una estrategia cliente-céntrica

Muchos gerentes y líderes de empresas ven la cliente-centricidad como algo complejo de lograr y enfrentan por ello dificultades a la hora de planear su estrategia. La realidad es que todo se decanta en 3 preguntas que debemos responder con brutal honestidad. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

12 total episodes available

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What is Opinat CX?: El Podcast de Customer Experience <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.
How often does this podcast release new episodes?: This podcast updates weekly.
Where can I listen to this podcast?: This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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