OPS Unfiltered

About OPS Unfiltered

In e-commerce companies, we often only focus on the revenue milestones, the viral marketing, and the exits. Operations and the struggles of operators are often forgotten once a company has already achieved success. On the podcast, we interview the scrappy operators behind the scenes that were hacking software together, reacting to a viral marketing push, struggling to deliver for the Q4 rush, dealing with a botched implementation, etc.

Publisher

Luminous

Category

business

Language

en

Explicit

No

First episode

21 Aug 2023

Latest episode

21 Jul 2026

Latest episodes

84 episodes in the feed.

1. 

   21 Jul 2026

   Luminous Product Update - Q2 Updates Part 1

   Six months. Countless updates. One power-packed episode. Jared Ward and Billy Bush break down the biggest Luminous product updates from Q2, covering everything from smarter purchasing and automated landed costs to an all-new co-manufacturing module, bills with three-way matching, MCP integration, and a brand new PIM tool. Meet Jared Ward & Billy Bush Jared Ward is the founder and CEO of Luminous. He built the platform from the ground up after living the pain of fragmented ops firsth...

2. 

   20 Apr 2026

   Why Shopify Brands Break When They Enter Retail (And How to Fix It)

   Paul Tittel and Chris Brunelli, founders of Surpass, explains on OPS Unfiltered why Shopify-native brands often break when transitioning from D2C "cowboy" freedom to the rigid, structured world of retail wholesale. They expose the "Copy and Paste Olympics" that plagues brands trying to jerry-rig D2C tech for EDI requirements, leading to costly chargebacks and operational gridlock. By pulling back the curtain on the predatory "Fear, Uncertainty, and Doubt" tactics used by legacy incumbents, Pa...

3. 

   30 Mar 2026

   The Shopify App That Eliminated 3,000 Monthly Support Tickets Overnight

   Jared Ward sits down with Hamish McKay, the 23-year-old CEO of OrderEditing.com, to discuss how 1,400+ brands are automating the "messy" post-checkout experience. Hamish explains the specific 15-minute window after a customer hits "buy" where brands either lose thousands to support tickets or gain thousands in net new revenue. They dive into the controversial debate over self-service cancellations, the "prisoner's dilemma" of fundraising, and why some $40M brands are out-profiting $100M giant...

Who has been a guest on OPS Unfiltered

Names identified in recent episode analyses. Showing up to five guests.

• Billy [Last Name Missing]
• Jon Blair
• Anthony Armstrong
• Jay Davis
• Daniel Langer

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

201,386

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

2 ratings

Spotify

4.0 / 5

1 ratings

Podcast Authority Score: 62 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

76

Social presence

0

YouTube

86

Engagement

32

Contact OPS Unfiltered

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.