Our Parking Industry
Claim This Podcastby TPN - The Parking Network
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Podcast Overview
<p>In this podcast The Parking Network will go behind the scenes and talk to industry professionals about all things parking. From the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire Operators and Property Managers alike to look at parking through a new lens! </p>
Language
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Publishing Since
2/22/2024
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Recent Episodes
June 25, 2026
Inside The Lane Featuring Truck Parking Club
<p><strong>Episode Overview</strong></p><p>In this Inside The Lane episode, Leigh Thomas sits down with Evan Shelley, Founder and CEO of Truck Parking Club, to discuss one of transportation’s biggest challenges: the shortage of truck parking in the United States.</p><p>Evan explains how Truck Parking Club connects drivers, fleet managers, and carriers with property owners who have available parking space. Through its marketplace platform, the company helps drivers find and reserve parking while creating new revenue opportunities for parking operators, warehouses, trucking companies, churches, and other property owners.</p><p>The conversation explores the truck parking shortage, what makes a property suitable for truck parking, and how underutilized parking assets can generate additional income.</p><p><strong>Why This Matters</strong></p><p>There is only one truck parking space available for every eleven trucks operating in the United States.</p><p>As freight demand continues to grow, drivers need reliable parking options while many property owners have vacant or underused land. This episode highlights how technology can connect those needs and create value for both sides.</p><p><strong>What You’ll Learn</strong></p><ul><li>Why truck parking remains a major industry challenge</li><li>How Truck Parking Club’s marketplace works</li><li>What types of properties are ideal for truck parking</li><li>How property owners can create new revenue streams from unused space</li></ul><p><strong>Key Takeaways</strong></p><ul><li>Truck parking demand significantly exceeds available supply</li><li>Underutilized parking assets can often support commercial vehicles</li><li>Successful truck parking operations do not always require amenities</li><li>Technology can simplify reservations, payments, reporting, and customer service</li></ul><p><strong>Episode Breakdown</strong></p><p><strong>00:00</strong> Introduction and guest welcome </p><p><strong>00:38</strong> The truck parking shortage explained </p><p><strong>03:41</strong> Property members and trucker members </p><p><strong>05:59</strong> Ideal properties for truck parking </p><p><strong>09:29</strong> Monetizing underutilized parking assets </p><p><strong>11:33</strong> Amenities and driver expectations </p><p><strong>13:42</strong> Getting started with Truck Parking Club </p><p><strong>14:43</strong> Closing remarks</p><p></p><p><strong>About the Host & Guest</strong></p><p><strong>Leigh Thomas</strong></p><p>Project Manager at TPN Consulting, bringing a data-driven perspective to parking operations, strategy, and industry innovation.</p><p><strong>Evan Shelley</strong></p><p>Founder and CEO of Truck Parking Club, a nationwide marketplace helping drivers and property owners solve truck parking challenges while creating new revenue opportunities.</p><p><strong>Contact the Vendor</strong></p><p><strong>Website:</strong> <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.truckparkingclub.com">https://www.truckparkingclub.com</a></p><p><strong>Property Owner Information:</strong> <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.addtruckparking.com">https://www.addtruckparking.com</a></p><p><strong>About Inside The Lane</strong></p><p>Inside The Lane is a special segment of Our Parking Industry Podcast that highlights vendors, innovators, and organizations serving the parking and transportation industries.</p><p><strong>Listen & Follow</strong></p><p>Catch the full episode on <strong>Apple Podcasts, Spotify, and YouTube</strong>.</p><p>Stay connected for more conversations shaping the future of parking and transportation.</p>
June 18, 2026
Mastering Parking Presentations: Data, Audience, and End Goals
<p>Episode Overview </p><p>In this follow-up episode, Krista Olien is joined by Clyde Wilson and Leigh Thomas to reflect on their conversation with Brandon Markey, Director of Healthcare Operations at The Car Park. The team revisits Brandon’s insights on luxury customer service, healthcare valet, security awareness, data-driven presentations, and frontline training. From knowing your audience to delivering excellent service in only a few seconds, this conversation explores how parking professionals can improve both customer experience and operational communication. </p><p>Why This Matters </p><p>Customer service is becoming more important across every part of parking. Whether a customer is pulling into a hospital valet, calling about an online transaction, or trying to solve a parking issue in real time, the experience matters. This episode reminds listeners that service excellence starts with leadership, training, data, and awareness. </p><p>What You’ll Learn </p><ul><li>How Brandon uses data and audience-focused messaging to build effective presentations</li><li>What hospital valet operations teach the industry about exceptional customer service</li><li>Why emotional intelligence and situational awareness are critical for frontline employees</li><li>How leadership behavior influences employee performance and the customer experience</li></ul><ul><li>Why situational awareness is essential in service environments </li></ul><p>Key Takeaways </p><ul><li>Data transforms opinions into fact-based decisions and requests</li><li>Effective presentations start with the audience and desired outcome</li><li>Hospital valet demonstrates the highest level of parking customer service</li><li>Strong leadership and employee support directly shape the customer experience</li></ul><p>Episode Breakdown </p><p>00:00 Introduction and recap of Brandon Markey’s episode </p><p>01:30 Developing presentations for the right audience</p><p>02:00 Using data to explain pain points </p><p>04:00 Preparing facts without over-presenting details </p><p>06:30 PAQS and data-driven decision-making </p><p>07:30 Luxury customer service in healthcare valet </p><p>11:00 Why hospital valet is uniquely challenging </p><p>13:00 Hiring and training for high-touch service roles </p><p>17:00 Emotional intelligence and service training </p><p>18:45 Leadership, respect, and employee culture </p><p>24:30 Resources for improving customer service training </p><p>26:00 Security, awareness, and reading the customer situation </p><p>28:00 Customer service in a digital parking industry </p><p>30:00 Final thoughts and practical resources </p><p>About the Hosts </p><p>Krista Olien -President of TPN Consulting and host of the podcast, leading conversations around strategy, transparency, and the future of parking operations </p><p>Clyde Wilson -Founder of TPN Consulting, bringing over four decades of industry experience and insight into parking operations, contracts, and financial performance </p><p>Leigh Thomas -Project Manager with a background in mathematics and data analysis, focused on improving operational clarity and performance through data-driven insights </p><p>Listen & Follow </p><p>Catch the full episode on Apple Podcasts, Spotify, and YouTube. </p><p>Connect with TPN Consulting </p><p>Visit: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.parkingnetwork.com">https://www.parkingnetwork.com</a> Follow us on LinkedIn and Instagram for industry insights, podcast updates, and more. </p>
June 11, 2026
Unreasonable Excellence: Redefining Customer Service in Healthcare Parking with Brandon Markey
<p><strong>Episode Overview</strong></p><p>Customer service is often discussed in parking but rarely defined in a way that changes behavior. In this episode, the TPN team is joined by Brandon Markey, Director of Healthcare Operations at The Car Park, to explore what exceptional service looks like in practice, especially in healthcare environments.</p><p>Drawing from a background in luxury customer service and security, Brandon explains how small, intentional actions can transform brief interactions into meaningful experiences. From the concept of the “$2 hot dog” to the importance of situational awareness, this conversation challenges operators to rethink how service is delivered in moments that often last less than two minutes.</p><p>The discussion also explores leadership, training, team culture, and how empowering frontline employees can improve both retention and customer experience.</p><p><strong>Why This Matters</strong></p><p>Parking is often the first and last touchpoint in a customer’s journey, particularly in healthcare settings where emotions are high and time is critical.</p><p>Customers may not remember every detail of their visit, but they will remember how easy or difficult it was to arrive, park, and leave. For operators and asset owners, customer service directly impacts loyalty, reputation, and performance.</p><p><strong>What You’ll Learn</strong></p><ul><li>What luxury customer service means in parking</li><li>How small actions create lasting impressions</li><li>Why situational awareness is critical for frontline staff</li><li>How leadership and empowerment improve team performance</li></ul><p><strong>Key Takeaways</strong></p><ul><li>Parking interactions may be brief, but they leave lasting impressions</li><li>Empathy and awareness matter more than scripted interactions</li><li>Strong leadership shapes customer and employee experiences</li><li>Small moments of service can have a significant impact</li></ul><p><strong>Notable Quotes</strong></p><ul><li>“Luxury is anything that goes beyond what is expected.”</li><li>“Find the $2 hot dog. Every single day, find a way to go above and beyond.”</li><li>“We’re not just parking cars. We’re the last step before someone gets care.”</li></ul><p><strong>Episode Breakdown</strong></p><p>00:00 – Introduction and Brandon’s background </p><p>02:00 – Defining luxury customer service </p><p>07:30 – Creating meaningful customer interactions </p><p>10:00 – The “$2 hot dog” philosophy </p><p>13:00 – Situational awareness and empathy </p><p>18:30 – Building strong teams and reducing turnover </p><p>21:30 – Leadership through respect and empowerment </p><p>27:30 – Final thoughts on service excellence</p><p><strong>About the Hosts & Guest</strong></p><p>This episode features the team from TPN Consulting alongside a special guest:</p><p><strong>Krista Olien</strong> – President of TPN Consulting and host of the podcast, guiding the conversation with a focus on industry accountability, transparency, and forward-thinking strategy.</p><p><strong>Leigh Thomas</strong> – Project Manager with a background in mathematics and data analysis, bringing a structured, analytical perspective to parking performance and strategy.</p><p><strong>Brandon Markey</strong> – Director of Healthcare Operations at The Car Park, specializing in customer experience, team development, and operational excellence in healthcare environments.</p><p><strong>Listen & Follow</strong></p><p>Catch the full episode and subscribe to Our Parking Industry Podcast on Apple Podcasts, Spotify, and YouTube.</p><p>Stay connected for more conversations shaping the future of parking.</p>
70 total episodes available
Recent guests on Our Parking Industry
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Kendra Petty
Guest
Joaquin Rojas
Guest
Krista Olien
Guest
Clyde Wilson
Guest
Leigh Thomas
Guest
Chris Sherman
Guest
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Frequently asked questions
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- What is Our Parking Industry?
<p>In this podcast The Parking Network will go behind the scenes and talk to industry professionals about all things parking. From the horizon of evolving technology and even stories of the old days. We hope to encourage and inspire Operators and Property Managers alike to look at parking through a new lens! </p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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