Being in healthcare is tough from the onset of the pandemic to the constant pressures of reducing expenses without sacrificing both patients and employees' health. As a healthcare leader, it's about so much more than a bottom line. It's all about people from your staff to the patients; their well being seemingly falls on your shoulders.
On this show, we go behind the science of healthcare, examining the ways facilities are run from the people to the processes with one goal in mind: humans first.
Each episode will cover an in-depth top of mind topic, keeping you informed while giving you access to the top minds in healthcare. There's nothing we won't cover from the shift happening with patient care to environmental stewardship, Outside the Patient's Door is where influential healthcare leaders come to connect, learn, and improve.
Top Takeaways from Season 4: Incorporating Positivity and Improving Performance
In this season of Outside the Patient’s Door, our guests shared how they’re tackling the ever-changing healthcare demands. The season was full of great ideas, stories, and advice, so before we close this chapter, we want to reflect on our guests' wisdom.
We’ll revisit three key themes that emerged throughout the season: serving the community, incorporating positivity, and improving performance.
In this episode, you’ll hear about:
[00:45] Creatively partnering with your community with Helen Johnson, President of Sparrow Eaton Hospital
[02:00] Sustaining your team’s engagement by focusing on the community with Neil Thornbury, CEO of T.J. Regional Health
[02:50] Building a community of trust and empathy with Cleveland Francis, Diversity Advisor at Inova Heart and Vascular Institute
[03:50] Caring for your community’s mental health with Patty Hillis-Clark, Executive Director at Devereux Advanced Behavioral Health
[04:40] Incorporating positivity into your day-to-day with Jennifer Krippner (https://www.linkedin.com/in/jkrippner/), Chief Experience Officer at the Institute for Healthcare Excellence
[05:45] How positivity boosts productivity with Jordan Voigt, President of Genesis Medical Center - Davenport (https://www.genesishealth.com/)
[06:35] Centralizing care with David Rahija, President of Northshore University HealthSystem
[07:35] Fostering a psychologically safe environment with Kyle Kellum (https://www.linkedin.com/in/kyle-kellum-a2a05528/), CEO of Cherry County Hospital
[08:45] Taking a data-driven approach to performance with Mark Boucot (https://www.linkedin.com/in/mark-boucot-33377b141/), President & CEO of Garrett Regional Medical Center and Potomac Valley Hospital
16 Nov 2023
Music, Medicine, and Multicultural Care with Dr. Cleveland Francis
From cardiologist to professional musician to DEI advocate, Dr. Cleveland Francis’ experience runs the gamut.
Throughout his career, he’s experienced the highs and lows of both the music industry and the medical field.
In this episode, he shares his story of running a successful multicultural cardiology practice for over four decades – with a quick stint as a professional musician.
Dr. Francis sheds light on the importance of patient personalization, combating racism and bias in healthcare, and the power of building trust and empathy with patients. He also discusses his own struggles and how a record contract saved him from the stress of medicine.
Press play to hear Dr. Francis’ insights and learn how Inova Health System is leading the way in addressing social and racial issues in healthcare.
On this episode, you’ll hear:
[00:30] Introducing Dr. Cleveland Francis, Diversity Advisor at Inova Heart and Vascular Institute
[03:30] Opening a multicultural practice
[04:30] Pursuing music and the importance of hobbies
[08:00] Promoting DEI and addressing racism in healthcare
[11:30] Addressing vaccine hesitancy
[13:10] Engaging the community to increase minority representation
2 Nov 2023
Enhancing Patient Care: Valuable Insights and Lessons from COVID-19
Good healthcare is all about caring for people holistically. It involves connecting with patients and engaging their support systems to optimize both physical and emotional outcomes.
In this conversation, Neil Thornbury, CEO of T.J. Regional Health, shares the importance of relationships in all areas of healthcare – between patients and providers, patients and their loved ones, and between fellow team members.
Neil also unpacks the lessons he learned from the pandemic, shares what factors influence employee engagement, and discusses the role of technology in healthcare.
On this episode, you’ll hear:
[00:30] Introducing Neil Thornbury, CEO of T.J. Regional Health
[02:30] How the pandemic shifted community needs
[05:30] The role of telehealth and AI in the post-pandemic world
[07:00] Lasting changes from the pandemic
[11:00] Leading with transparency
[14:15] Increasing employee engagement
[18:00] Providing relationship-centered care
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