Welcome to Packed with Pearson, a podcast bringing you insights and thought leadership in vertically integrated packaging solutions across a wide range of industries.
Packed with Pearson
Claim This Podcastby Pearson Packaging
6 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
Welcome to Packed with Pearson, a podcast bringing you insights and thought leadership in vertically integrated packaging solutions across a wide range of industries.
Language
🇺🇲
Publishing Since
4/2/2021
1 verified contact email on file for Packed with Pearson
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Recent Episodes
September 27, 2021
Pearson Solutions Group Launches Syntakt Packaging Integrations: Packed With Pearson.
The goal was to create a business that focuses on end-of-line solutions
July 1, 2021
The Remedy For Unfilled Manufacturing Jobs
The labor shortage is reaching crisis level, with short and long-term impacts.
June 10, 2021
Innovative Approaches to Always-On Service and Support
<p>For customers and OEMs, it isn’t enough to have a state-of-the-art packaging system; service needs to also meet the highest standards. Pearson Packaging Systems’ Rolando Pena, Director of Customer Service, and Brian Patrick, Vice President of Engineering, spoke about the many service options Pearson provides to its customer and OEM base and how their service model is a value add. </p><p>Pena said that Pearson strives to provide its customers with service approaches that meet their needs as promptly as possible, no matter when that service need should arise. </p><p>“And, from the OEM side, we’re looking to give our customers more capacity from our service teams,” Patrick said. “How do we make that happen faster? We want to be able to get the experts connected quickly.”</p><p>So, how does Pearson make these service needs happen? It’s through a combination of field and remote support. </p><p>“At Pearson, we have a tech support team that’s available 24/7,” Pena said. “We utilize those resources to help our service techs in the field when doing installations, but also with our customers, making sure that they can reach out to these resources.” </p><p>Pearson provides several tech support resources and tools for customers and OEMs. One recent tool added is Vuforia Chalk, which allows Pearson to connect directly with the customer on the phone while they are on the shop floor, see what the customer sees and help guide them to fix the issue.</p><p>And Pearson also employs an E1 connection that gives them direct access to the customer’s machine to diagnose and resolve problems remotely. And, for those customers who do not have the infrastructure to support these technical capabilities, Pearson always has a customer support team available to speak with on the phone.</p>
6 total episodes available
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Frequently asked questions
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- What is Packed with Pearson?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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