Payment Pulse, a podcast by Xplor Pay with a goal of humanizing and simplifying the complex world of payments.
The go-to source for simplified insights into the ever-evolving world of payments. Designed for software providers, SMBs, and industry professionals, our podcast breaks down complex topics like embedded payments, economic trends, and SMB innovations into understandable, engaging discussions.
Each week, we deliver episodes that keep you informed on the latest trends, key innovations, and forces shaping the payments landscape—all while keeping things practical and relatable.
What work could your software platform start doing for customers?
In this episode, Shannon and Michelle share a practical starting point for vertical SaaS platforms thinking about AI: map the customer’s entire workflow, including what happens outside the product. Where do people still handle repetitive decisions, manual follow-up, handoffs, or payment steps?
They also look at how payments could become part of a larger workflow as platforms move from recommending actions to completing authorized ones.
For a deeper discussion, watch the executive conversation with Luke Sophinos, Mark Passifione, and Daniel Burton and get the From Vertical SaaS to Agentic roadmap (go.xplorpay.com/agentic).
🎧 Subscribe to Payment Pulse for more insights on embedded payments, SMB growth, and turning payments into a strategic advantage.
Spotify (https://open.spotify.com/show/6YldlBM3l4MItNj0PujO0t )
Apple Podcasts (https://podcasts.apple.com/us/podcast/payment-pulse/id1796072902)
Follow Xplor Pay on Social Media:
Facebook (https://www.facebook.com/XplorPay )
Instagram (https://www.instagram.com/xplorpay)
Threads (https://www.threads.com/@xplorpay)
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LinkedIn (https://www.linkedin.com/company/xplorpay/)
YouTube (https://www.youtube.com/@XplorPay)
18 Sept 2026
Card Present vs Card-Not-Present: What's the Difference?
What determines whether a transaction is card present or card not present? The answer involves more than whether a physical card is in the room.
In this episode of Payment Pulse, Noelle and Joe explain how payment credentials are captured and why that distinction matters. They cover common card-present transactions, such as tap and chip payments, as well as card-not-present transactions made through online checkouts, virtual terminals, invoices, and payment links.
You’ll also learn why card-not-present payments may carry different fraud risks and processing costs, how manually entered transactions are categorized, and what businesses can do to accept remote payments more securely.
Whatever way a customer decides to pay, understanding these transaction types can help businesses choose the right payment experience for each situation.
🎧 Subscribe to Payment Pulse for more insights on embedded payments, SMB growth, and turning payments into a strategic advantage.
Spotify (https://open.spotify.com/show/6YldlBM3l4MItNj0PujO0t)
Apple Podcasts (https://podcasts.apple.com/us/podcast/payment-pulse/id1796072902 )
Follow Xplor Pay on Social Media:
Facebook (https://www.facebook.com/XplorPay )
Instagram (https://www.instagram.com/xplorpay)
Threads (https://www.threads.com/@xplorpay )
X (https://x.com/XplorPay)
LinkedIn (https://www.linkedin.com/company/xplorpay/ )
YouTube (https://www.youtube.com/@XplorPay )
11 Sept 2026
Are You Solving the Right Customer Problem?
Your customers are telling you what they want. But are theirfeature requests pointing you toward the right problem?
In this episode of Payment Pulse, Shannon and Michelle sharehow SaaS platforms can separate a customer’s requested solution from the underlying challenge they’re trying to solve.
You’ll learn:
How to uncover the need behind a feature request
What turns isolated feedback into evidence of a broader problem
Why adoption challenges may stem from positioning, onboarding, enablement, or the customer experience
How Marketing can contribute to customer listening before a product launches
How to evaluate opportunities using a simple Problem, Evidence, and Value framework
Listen to learn how better customer listening can lead tosmarter roadmap decisions.
🎧 Subscribe to Payment Pulse for more insights on embedded payments, SMB growth, and turning paymentsinto a strategic advantage.
Spotify (https://open.spotify.com/show/6YldlBM3l4MItNj0PujO0t )
Apple Podcasts (https://podcasts.apple.com/us/podcast/payment-pulse/id1796072902)
Follow Xplor Pay on Social Media:
Facebook (https://www.facebook.com/XplorPay)Instagram (https://www.instagram.com/xplorpay)
Threads (https://www.threads.com/@xplorpay)
X (https://x.com/XplorPay)LinkedIn (https://www.linkedin.com/company/xplorpay/)YouTube (https://www.youtube.com/@XplorPay)
Who has been a guest on Payment Pulse
Names identified in recent episode analyses. Showing up to five guests.
Claudia Tumulty
Matt Morrow
Chris Ryan
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
54,558
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
2 ratings
Podcast Authority Score: 41 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
48
Social presence
0
YouTube
85
Engagement
0
Contact Payment Pulse
Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Payment Pulse
Who hosts Payment Pulse?
MICHELLE and SHANNON and Max and Steve host the show. Published by Xplor Pay.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does Payment Pulse take guests?
Yes. Guests have been identified in episode analyses.
Host of Payment Pulse?
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