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How to Safely Integrate AI into Your Pharmacy: Insights from RedSail Technologies Melanie Christie
“Your AI technology is only going to be as good as the data that you are able to train the model on... Just start to think about it, start to embrace it. I am excited to see how we can use AI to make our pharmacy teams more efficient so that they can really focus on the things that they really want to do, which we all know is patient care.” — Melanie Christie
Episode Summary
In this episode of the Pharmacy Technology & Management Review Podcast, host Will Lockwood of Pharmacy Technology & Management Review talks with Melanie Christie, President of Pharmacy Systems at RedSail Technologies, about how artificial intelligence (AI) is rapidly evolving from a futuristic concept into a practical necessity for modern pharmacy management.
Christie breaks down what needs to happen for the strategic integration of AI in the pharmacy landscape, outlines RedSail’s pragmatic “build vs. partner” approach, and offers crucial advice for pharmacy owners navigating this technological shift.
From ensuring data security and HIPAA compliance to overcoming staff skepticism, this conversation provides a roadmap for using AI to enhance efficiency and return focus to what matters most: patient care.
Key Topics & Timestamps
* [00:27] – RedSail’s AI Strategy
* [01:59] – The Security Imperative
* [03:08] – Practical Integration for Pharmacies
* [04:03] – The Data Quality Reality
* [04:41] – Developing an AI Policy
* [05:17] – The Future Outlook (2026)
Our Podcast Guest
Melanie Christie is the President of Pharmacy Systems at RedSail Technologies. She focuses on leveraging technology to solve meaningful problems in the pharmacy space, improving patient care while ensuring safety and security.
Links & Resources
* RedSail Technologies: Leading Pharmacy Software & Solutions (https://social.ptmreview.com/redsail-ai-podcast1225)
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8 Oct 2025
What Makes Pharmacies Indispensable Partners to Senior Living Communities
The function of long-term care pharmacies is continually advancing. Senior living communities are increasingly seeking collaborative partners rather than purely transactional vendors. These communities value pharmacy partners who can optimize medication management, alleviate staff workload, and contribute to enhanced resident outcomes.
At the same time, LTC pharmacies are feeling the weight of tightening margins, staffing constraints, rising resident acuity, and increased pressure to operate more efficiently. The ones that will succeed will be those that implement optimized workflows, foster stronger collaboration, and leverage technology that delivers lasting value.
Pharmacy Technology & Management Review is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.
In this episode, we talk with Doris Page, VP of Customer Care and Compliance at Pharmcare USA (https://pharmcareusa.com/) and Murry Mercier, Solution Architecture Director at PointClickCare (https://pointclickcare.com/) to explore how leading pharmacies are becoming embedded partners in the senior living communities they serve. From aligning with wellness teams to reducing delays in care, we uncover what it takes to stand out in a market that expects more and rewards those who deliver. Learn how PharmcareUSA is using PointClickCare’s Pharmacy Connect to strengthen collaboration and become an indispensable partner to the senior living communities they serve.
* Understand how regulatory shifts and market pressures are reshaping the LTC pharmacy landscape
* Learn how pharmacies are using technology to adapt and stay competitive
* Explore strategies for becoming a trusted, long-term partner to senior living communities
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Content developed in partnership with and sponsored by PointClickCare.
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28 Jul 2025
Independent Pharmacies: Is Your Pharmacy Software About To Shut Down?
Independent pharmacies all over the country have been receiving sunset notices about their pharmacy software over the last decade and it has not stopped.
Kevin, as many in the industry already know, is a staunch believer in the power of independent ownership – not just for community pharmacies, but for pharmacy management systems too.
With all the consolidation happening, Kevin and Sarah
It's your chance to explore vendors who truly understand the unique needs of independent pharmacies like yours — vendors who are genuinely invested in serving and supporting your community on a personal level.
Kevin and Sarah will share their expert advice on what to consider when a sunset notice lands on your desk.
This isn't just about keeping the lights on; it's about empowering your pharmacy to thrive.
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