Platform Scoops is a podcast about the complexities of running platform payments operations. In each episode we interview the leaders building, expanding and optimizing payments at the most innovative platforms out there.
We want to bring the most difficult topics of running platform payments to the table, understand how the smartest in the business are solving them, so that other builders can benefit from the learnings.
So if you are a platform or marketplace with embedded payments, then this show is for you.
Episode 4: Kendall Partie (Director of Finance & Controller, Dockwa)
For this episode, I sat down with Dockwa’s Kendall Partie. I learned so much about the Finance function and its evolution in recent years, especially in the context of platform businesses. This is a masterclass in how your platform’s Finance department can succeed. His insight is valuable for established teams and individual Finance professionals alike.
You’ll also learn about Dockwa’s journey and the role that payments have and are continuing to play as they roll out their upcoming products.
A must listen for all platform, payments and especially Finance folk. Hope you enjoy this one and as always, please fire away with questions and comments, we’ll be happy to engage with you.
0:00 Introduction
1:47 About Dockwa
5:27 Dockwa's Competitive Advantage
9:52 The Role of Finance in a Platform
19:46 Dockwa's Products and Revenue Streams
24:45 The (Over-)Use of Spreadsheets in Finance
28:27 Dockwa's Payments Strategy Going Forward
31:51 Kendall's Advice to Finance Folk
44:07 Revenew's Next Priorities
25 Sept 2024
Episode 3: Jarron Aizen (CEO & Founder, Hapana)
In this episode I sat down with Hapana's CEO & Founder, Jarron Aizen. Hapana has been on a run recently, with a recent $17m raise boosting their ability to offer their comprehensive gym management platform to global franchises.
We talk about humble beginnings and the crucial pivot that has led them to become the powerhouse Hapana is today. We discuss the challenges of offering a global product to their customers that operate on many different levels (global HQs, country master franchisors, franchisee groups, locations, etc.) especially in the context of running payments.
Jarron knows his stuff and you'll be learning a lot about launching and scaling a complex platform like his. We hope you enjoy it!
0:00 Intro
2:34 Team Locations
5:34 What Hapana Does
7:48 Hapana's Origin Story
17:40 Hapana's Approach to Entering a Market
25:22 Deep Dive into Franchises
33:20 Hapana's Pricing Model
36:50 Advanced Payment Flows of Hapana (Rebates, Royalty Payments)
41:42 Advice for Platforms Starting out Today
In this episode I spoke to another Revenew early access user Jonatan, who is the CEO and Co-founder of the comprehensive hotel property management system Noovy.
We speak about their humble beginnings, integrating payments into their product as driven by their users and how switching to a blended fee structure was a game changer for their hotels.
Jonatan's an awesome guy with a lot of experience in the hotel space and someone that has mastered their payments challenges, with his fair share of war stories to share. I hope you enjoy this episode as much as I did.
0:00 Episode Intro
1:18 Introduction to Noovy
4:47 Noovy's origin story
7:24 Biggest challenges building Noovy
9:57 Payments at Noovy
13:55 Choosing the right PSP
15:35 Dealing with complex fee structures (IC++)
22:19 Pricing at Noovy
25:57 Trends in the PMS / Hotel Management space
27:34 Dealing with and preventing chargebacks
31:48 Jonatan's advice to growth platforms
17 Jul 2024
Episode 1: Joāo Moreira (Head of Payments, Monite)
In Episode 1, I had the pleasure to interview Monite's Head of Payments, Joāo Moreira. He's been running Monite's payments operations, managing relationships with Payment Service Providers like Stripe, Airwallex and Yappily in the 2.5. years he's been with the company. We also talk about his journey in payments, which began at Edenred (formerly Accor) back in 2016.
00:00 Intro
01:32 Joāo’s journey in payments
05:43 Running payments at Monite
11:36 Choosing the right PSPs
21:15 The biggest challenges of running payments ops
21:33 Tips for platforms starting out
40:35 What’s next for Revenew
3 Jul 2024
Intro Episode: Nick Thomson (Co-Founder, Revenew)
Our Intro Episode is a Revenew on Revenew Episode, with Revenew Co-Founder Nick Thomson and Host Frederik von Mohl. We cover what Revenew is and why we're creating a community and this podcast.
0:00 Introduction
1:26 What Revenew is
3:08 What's fascinating about platforms
5:23 The biggest challenges platforms face today
8:00 Why platforms need community (and this podcast)
14:35 Nick's vision for platforms (and Revenew)
18:44 The infinite complexity of the multi-sided model
21:33 Revenew's position among PSPs
23:19 The aim of this podcast and why we're focussed on community
Reach and audience
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