Join Terri Handy, the mastermind behind pmXcite, this podcast is your backstage pass to the property management world.
Terri holds back no punches and spills the beans on everything you've been wondering about – from leveling up your business, handling your squad, and nailing marketing tricks, to cracking the code on systems & processes, and re-inventing your communication and Agency voice. Yep, she's covering the whole shebang!
But wait, there's more! We're not stopping at the basics. This podcast is all about being your wingman, hooking you up with practical solutions, and giving the industry the high-fives it deserves.
Management fees are always a hot topic for anyone in property management but at the moment, there is even more discussion happening (for obvious reasons). Like with most businesses, costs have increased dramatically and it’s getting pretty expensive to run a PM business.
But so many agencies are hesitant to increase their fees.
In this episode, Terri talks about what she believes stops business owners increasing their fees and some of the reasons she has heard over the years as to why now is not the time to do it.
Terri also shares some simple tips that are not particularly difficult to do, to help move you in the right direction when it comes to increasing the income a property management department is producing.
24 Aug 2023
Try this, to shut down a common complaint about PMs
If we asked 50 property management businesses to talk about their point of difference, we could reasonably expect all 50 would bang on about how great their communication is.
But... if we asked 50 of their clients to share what frustrates them most about their property manager, the chances are, all of them would mention how hard they are to get hold of or receive a response from. Basically, their communication. So how do we fix this problem? Because property managers are under the pump, it's not like they don't work hard for their clients and that they don't recognise communication is important.
In this episode Terri shares a simple, but incredibly effective tool that she believes every property manager should use to not only help them connect better with their clients, but one that will reduce interruptions and increase their own efficiency. And the bonus is, it doesn't cost much, if anything, to implement.
3 Aug 2023
5 Emerging Trends in Renter Behaviour to Share With Your Owners
One of the things a property manager will often struggle with, is demonstrating their value to a client. So many in the industry work incredibly hard but are left feeling under-appreciated by their clients. They certainly don't feel like "the expert" in their field. Highlighting trends and how to navigate these is a simple way to connect with your clients show that you are the right person for the job. In this episode, Terri shares 5 emerging trends when it comes to renter behaviour and how to communicate these to your clients in a way that reinforces they made the right decision by selecting you to be their property manager.
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