Press 1 For Nick

About Press 1 For Nick

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

Publisher

Press 1 For Nick

Category

business

Language

en

Explicit

No

First episode

15 May 2020

Latest episode

15 Aug 2025

Latest episodes

295 episodes in the feed.

1. 

   15 Aug 2025

   NEW BOOK: The Heart of Service [Overview]

   Nick Gray introduces his new book, *The Heart of Service*, which blends narrative with practical tools for leaders to build trust and improve customer experience using AI.

2. 

   28 May 2025

   Zoom Is Disrupting Contact Centers and Redefining CX

   Zoom's Brandon Knight discusses with host Nick Glimsdahl how AI transforms contact centers and enhances customer experience, sharing insights on Zoom's CCaaS platform and future innovations in this interview.

3. 

   13 Nov 2024

   Innovations in Retirement Planning, with Jessica Austin Barker

   Host Nick breaks down how TIAA's Chief Digital and Client Experience Officer, Jessica Austin Barker, transforms retirement planning through customer obsession and innovative technology.

Who has been a guest on Press 1 For Nick

Names identified in recent episode analyses. Showing up to five guests.

• Brandon Knight
• Jessica Austin Barker
• David Avrin
• Anton De Wet
• Chris Hood

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

382,994

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

50 ratings

Spotify

5.0 / 5

3 ratings

Podcast Authority Score: 68 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

68

Social presence

0

YouTube

86

Engagement

85