Product perspectives, the podcast for product people that gives a voice to their stakeholders. Each week, I show you the other side of the product: I interview the people who contribute to making products a success. They are engineers, writers, marketers, support analysts, UX designers or sales people. Not only will I give them the credit they deserve but we’ll uncover what makes a good product and product manager from their perspective. Stakeholder management is a key skill for product managers, so just as you’re obsessed with listening to your customers, let’s hear from your stakeholders.
#64 How to make the collaboration between PM and Product Ops work, with Julie Robles, Product Ops @ Payfit (2/2)
My guest today is Julie Robles. Julie is leading the Product Ops team at PayFit, and her role is to maximise efficiency, and impact of the Product and Tech teams.
She has over 13 years of experience in product and program management for both startups and large corporations, exploring ecosystems in Europe, Middle East, and Asia. She is also a product and OKRs mentor (for Google for Startups and ADPList).
I’ve split my conversation with Julie into 2 episodes, because there were lots of topics to discuss. In this first episode, we talk about her background and journey into product ops, and the relationship between product managers and product ops - how the roles overlap, when is the right time to set up a product ops functions and how to ensure everyone has time for glue work.
In the second episode, we talk about how AI is changing the role of product managers, and how product ops can help leverage this technology. We also discuss the different types of complexities to manage, including the biggest ones: managing change with human beings.
If you’re tired of doing the ops work yourself because you don’t have such dedicated team, if you dislike your product ops team who keeps on giving you processes to follow, these two episodes are here to reconcile you with product ops and giving you hints to move forward and be a better product organisation.
30 Jan 2024
#63 How to make the collaboration between PM and PM Ops work, with Julie Robles, Product Ops lead @ PayFit
My guest today is Julie Robles. Julie is leading the Product Ops team at PayFit, and her role is to maximise efficiency, and impact of the Product and Tech teams.
She has over 13 years of experience in product and program management for both startups and large corporations, exploring ecosystems in Europe, Middle East, and Asia. She is also a product and OKRs mentor (for Google for Startups and ADPList).
I’ve split my conversation with Julie into 2 episodes, because there were lots of topics to discuss. In this first episode, we talk about her background and journey into product ops, and the relationship between product managers and product ops - how the roles overlap, when is the right time to set up a product ops functions and how to ensure everyone has time for glue work.
In the second episode, we talk about how AI is changing the role of product managers, and how product ops can help leverage this technology. We also discuss the different types of complexities to manage, including the biggest ones: managing change with human beings.
If you’re tired of doing the ops work yourself because you don’t have such dedicated team, if you dislike your product ops team who keeps on giving you processes to follow, these two episodes are here to reconcile you with product ops and giving you hints to move forward and be a better product organisation.
23 Jan 2024
#62 Human Computer Interaction and AI, with Niloufar Salehi, Assistant Professor in the School of Information at University of California, Berkeley
My guest today is Niloufar Salehi. Niloufar is an assistant professor in the School of Information at University of California, Berkeley. She studies human-computer interaction, with her research spanning education to healthcare to restorative justice. Her research interests are social computing, human-centered AI, and more broadly, human-computer interaction (HCI). Her work has been published and received awards in premier venues and has been covered in Venture Beat, Wired, and the Guardian. She is a W. T. Grant Foundation scholar for her work on promoting equity in student assignment algorithms and is a member of the advisory board on generative AI at NVIDIA. She received her PhD in computer science from Stanford University in 2018.
In this episode, Niloufar shares her inspiring journey into Human Computer Interaction, reflects on the field's evolution and the interaction between corporate world and academia. We delve into her dual expertise in UX and AI, her impactful research, and the critical role of product managers in responsible tech development. Stick around for personal insights, audience questions, and Niloufar's advice for PMs aspiring to dive into AI. Let's get started!
Mentioned in the podcast:
https://tarotcardsoftech.artefactgroup.com/ (https://tarotcardsoftech.artefactgroup.com/)
https://www.aisnakeoil.com/ (https://www.aisnakeoil.com/)
Survey: https://allourideas.org/PM-magicwand (You can vote as little or as much as you want, and you can stop voting at any time.)
Thank you to Ketaki Vaidya, AI product manager at Oracle, for her question.
To contact Niloufar:
nsalehi@berkeley.edu (mailto:nsalehi@berkeley.edu)
https://www.linkedin.com/in/niloufar-salehi/ (https://www.linkedin.com/in/niloufar-salehi/)
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