Shelley Robinson is a seasoned strategist, leader, writer, and speaker specializing in multifamily and property technology (PropTech) solutions. Her expertise lies in helping institutional investors, property management companies, and emerging build-for-rent operators navigate the complex landscape of real estate performance, technology optimization, operational excellence as well as data driven results and outcomes.
Proptech Pulse
Claim This Podcastby Shelley Robinson
5.0(1 reviews)
61 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
49
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality60
Social0
YouTube93
Engagement0
Podcast Overview
Shelley Robinson is a seasoned strategist, leader, writer, and speaker specializing in multifamily and property technology (PropTech) solutions. Her expertise lies in helping institutional investors, property management companies, and emerging build-for-rent operators navigate the complex landscape of real estate performance, technology optimization, operational excellence as well as data driven results and outcomes.
Language
🇺🇲
Publishing Since
11/3/2024
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YouTube93
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Recent Episodes
July 6, 2026
60 - Beyond Work Order: The Business Case for Smarter Maintenance - Podcast Palooza Edition
<p>This conversation between host, Shelley Robinson, and Ray Hespen <a href="https://www.linkedin.com/in/rayhespen/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/rayhespen/</a> of Property Meld, held at Podcast Palooza, hits straight to the heart of how maintenance isn’t just a chore — it’s the secret weapon that can transform property management through technology, emphasizing the importance of maintenance, data-driven decisions, and the human element in service delivery.<br>Ray shares a raw, real story about turning a frustrating problem into a groundbreaking opportunity.<br>In this episode:<br>- How a bad maintenance experience sparked a billion-dollar idea<br>- The surprising parallels between manufacturing and property management<br>- Why fostering human connections is crucial in an increasingly automated industry<br>- Practical tips for measuring and improving resident satisfaction through SLAs<br>- The overlooked revenue potential of a well-run maintenance operation<br>- The future of maintenance roles — human touch vs. automation<br>- The importance of empathy and connection in high-value service delivery<br>Chapters<br>00:00 Introduction to Property Meld and Its Mission<br>02:39 Identifying the Problem in Property Management<br>05:02 The Human Element in Property Management<br>06:57 Customer Loyalty and Real-World Impact<br>08:35 The Importance of Maintenance in Renewals<br>10:20 Measuring Maintenance Performance<br>11:46 The Role of Technology in Maintenance<br>14:31 The Future of Maintenance Careers<br>Property Meld is the smartest maintenance solution in your property management toolbox, designed for property managers and their teams to kick maintenance in the nuts and bolts.<br>Learn more about how Property Meld improves resident renewal rates, increases technician efficiency, lowers maintenance costs, and increases repair speeds at <a href="https://propertymeld.com/" target="_blank" rel="noreferrer noopener">https://propertymeld.com/</a>.<br>🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! <br>📰 Sign up at <a href="https://www.multifamilymedianetwork.com/" target="_blank" rel="noreferrer noopener">https://www.multifamilymedianetwork.com/</a> to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!</p>
July 3, 2026
61 - Simplifying Smart Living: Why Multifamily Needs Connected Technology - Podcast Palooza Edition
<p>Brandon Peterson <a href="https://www.linkedin.com/in/brandon-peterson-6ab6b997/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/brandon-peterson-6ab6b997/</a> with Quext joined host, Shelley Robinson <a href="https://www.linkedin.com/in/shelleylrobinson/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/shelleylrobinson/</a>, for an in-person conversation at Podcast Palooza. They dove in to talk about multifamily pain points and how Quext, a unified platform that combines leasing, access, smart devices, and connectivity in one system — is solving them.<br>The conversation went past the product to partnerships and how culture drives innovation and loyalty. Brandon highlighted l that industry breakthroughs come from asking the right questions, building trust beyond relationships, and embracing feedback as a gift that sparks continuous improvement.<br>In this episode:<br>- How three founders merged their visions to solve real industry pain points<br>- The power of vulnerability and leadership grounded in purpose<br>- Why unlearning past assumptions unlocks industry-transforming innovations<br>- The importance of deep relationships built on trust in PropTech sales<br>- A heartfelt story illustrating the true impact of seamless access technology<br>- Strategic advice for investors and operators: Why patience and questions matter<br>Chapters<br>00:00 The Birth of Quext: Solving Industry Pain Points<br>03:42 The North Star Challenge: Inspiring Employee Engagement<br>07:15 Client Moments: Opening Doors to New Opportunities<br>10:14 Feedback Culture: Embracing Constructive Criticism<br>12:51 Transforming Operations: The Before and After of Technology Adoption<br> Quext combines leasing, access, smart devices, and connectivity in one system — so property teams stop juggling vendors and residents get a community that actually feels modern.<br>Unify your access to create a seamless, efficient, and resident-centered experience—saving time, boosting customer satisfaction, and future-proofing your property.<br>Learn more about Quext: <a href="https://onequext.com/" target="_blank" rel="noreferrer noopener">https://onequext.com/</a><br>🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! <br>📰 Sign up at <a href="https://www.multifamilymedianetwork.com/" target="_blank" rel="noreferrer noopener">https://www.multifamilymedianetwork.com/</a> to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!</p>
June 26, 2026
59 - The Force Multiplier: Scaling Multifamily Services Through Technology and Human Connection
<p>Brace yourself for an inspiring dive into how AI and bold leadership are revolutionizing the multifamily industry. Mike Schmitt <a href="https://www.linkedin.com/in/michael-schmitt-nc/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/michael-schmitt-nc/</a> of Butler Plus shares a compelling story of technology, community impact, and the power of listening — revealing what’s really possible when passion meets innovation.<br>In this episode:<br>- The evolution of Butler Plus from Trash Butler to a comprehensive multifamily service provider<br>- How a proprietary built-from-scratch platform leverages AI for operational excellence<br>- The human side of services and why people remain the differentiator even in an AI-driven world<br>- Practical AI applications: real ROI, quality control, improving employee experience<br>- Navigating industry challenges: labor shortages, customer relationships, industry cycles<br>- The underrated undercurrent of rapid technological change and accessibility<br>- The importance of listening, culture, and building a people-focused organization<br>Chapters<br>00:00 Introduction to Butler Plus and Its Evolution<br>03:34 Understanding the Unique Challenges of Doorstep Trash Collection<br>06:29 The Human Element in Service Industries<br>09:01 Leveraging AI for Operational Efficiency<br>11:42 Expanding Services Beyond Trash Collection<br>14:40 Navigating Customer Relationships and Industry Challenges<br>17:01 The Future of Multifamily Services and Labor Dynamics<br>19:56 Attracting and Retaining Talent in a Changing Landscape<br>22:54 Skills for the Future in the Age of AI<br>25:24 Technology Trends: What’s Overhyped and What’s Underrated<br>28:07 Final Thoughts and Key Takeaways<br>Butler Plus began as a doorstep trash and recycling service for multifamily communities. Today, the company is trusted by more than 1,000 multifamily communities nationwide to seamlessly manage a full suite of services. From waste and sustainability solutions to porter and pressure washing services, Butler Plus makes life easier, healthier, and cleaner for both property managers and residents alike.<br>Demonstrating 99.7% service reliability, Butler Plus is a proven, indispensable partner responsible for managing operations, personalizing services, and integrating technology to enhance the living experience for the communities they serve. <br>Learn more about Butler Plus: <a href="https://www.trashbutler.com/" target="_blank" rel="noreferrer noopener">https://www.trashbutler.com/</a><br>🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! <br>📰 Sign up at <a href="https://www.multifamilymedianetwork.com/" target="_blank" rel="noreferrer noopener">https://www.multifamilymedianetwork.com/</a> to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!</p>
61 total episodes available
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Robert Golden
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Michele Crochetiere
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Chris Antenesse
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Thomas Hunter
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Kasper Sogaard
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Liran Gabbay
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Shelley Robinson
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