Tune into this podcast hosted by Proservartner CEO Rakesh Sangani, in discussion with Outsourcing Practice Lead and Managing Director Paul Morrison for actionable insights and real-life examples of successful implementations across automation, GBS and outsourcing.
As transformation advisers working globally with dozens of clients, Proservartner are in a privileged position to trace the trajectory of core business strategy and look ahead at where things are pointing for the years ahead.
Join Ecolab's Senior Vice President of GBS, AJ Wijesinghe, as he meets Proservartner's Founder and Managing Director, Rakesh Sangani, to discuss the future of GBS and how to create a competitive advantage from your SSC. Plus, should we be worried or excited about AI?
8 Dec 2023
Ep12: Injecting Transformation & Innovation Into Your BPO Relationship
BPO is increasingly an area for value-add in a business in addition to creating savings. Watch now to discover how Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, Outsourcing Practice Lead, leverage the new possibilities BPOs are offering their clients.
1 Dec 2023
Ep11: Transitioning To A BPO At Speed
Working with an outsourcer can be one of the best decisions an organisation makes as they look to quickly acquire new capabilities or resources and create a competitive advantage. But how can these benefits be fully capitalised on and generated as quickly as possible? Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, respond with their top tips from their joint experience.
24 Nov 2023
Ep10: How To Run A Winning RFP
Join Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, as they share best practice from their combined decades of experience in quickly and efficiently running tender processes. Discover the importance of a good RFP, what to consider when looking at bidders and the current condition of the BPO market.
13 Nov 2023
Ep9: The Future of Managing GBS Transitions (featuring Edoardo Peniche, Aptiv)
Join Aptiv's VP of GBS, Edoardo Peniche, as he shares how to stay close to the business, manage transition and keep the lights on in a lively discussion with our very own Outsourcing Practice Lead and Managing Director, Paul Morrison.
31 Oct 2023
Ep8: What keeps GBS leaders up at night, and what doesn't! (featuring Marta Steer, Marsh)
Proservartner CEO & Founder Rakesh Sangani and Marta Steer, Head of the European Business Support Centre at Marsh, discuss remote working, the power of celebrating victories, what makes the biggest difference to a shared service centre’s performance and what GBS leaders should be worried about (and what shouldn’t worry them!).
30 Aug 2023
Ep7: How To Leverage Process Mining when Outsourcing
Join Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, as they discuss the advantages (and challenges) of implementing process mining before and during outsourcing. Find out the benefits process mining can bring organisations, how to work together with IT on it, and learn ways to build the right relationship with an outsourcer, plus much more.
14 Jul 2023
Ep6: How to become a high value GBS function (featuring Salvo Russo, Astrazeneca)
Join Astrazeneca's Head of GBS, Salvo Russo, and Proservartner CEO, Rakesh Sangani, as they discuss all things GBS/shared services including:
How to create a competitive advantage over your competitor organisations, the best way to measure success and demonstrate value to your business, how to build people skills, the trick to working with IT plus tips for GBS leaders moving from being a 'low-cost solution' to a high-value centre of the business.
26 Jun 2023
Ep5: The Big Bang - Bringing Functions Together in GBS (featuring Andrea Schaffell, Equans)
Proservartner Managing Director Paul Morrison and Andrea Schaffell, Director of Shared Services at Equans, discuss how to bring all of an organisation’s functions into GBS, how performance was managed during the pandemic and more.
8 Jun 2023
Ep4: The difference between success and failure
Managing Director Paul Morrison and Constanze Nüsperling, a Global Business Services Leader with over twenty years of experience in the Shared Services, Outsourcing and Global Business Services industry. Together, they draw on their successes and failures to share what they have learned on how to make outsourcing deliver results.
12 Apr 2023
Ep3: Getting The Pricing Right in BPO
Every outsourcing deal is a transaction at heart where the supplier provides a service and the client pays for it. How do you best balance the service and its benefits against the cost the client is prepared to pay?
11 Apr 2023
Ep2: The Art of Outsourcing Renegotiation
Listen in for seven key insights gained from 40 collective years negotiating contracts plus useful tips and pitfalls anyone going through the typical outsourcing discussion should watch out.
29 Mar 2023
Ep1: What's the future of outsourcing?
After years as a stalwart tool in the executive toolbox, is outsourcing finally becoming obsolete for global business services, shared services and back office functions? Is outsourcing less and less relevant as automation reduces the need for people-intensive managed services? Are inflation and the global war for talent eroding the power of labour arbitrage, on which so many outsourcing deals have been based? Are organisations looking for new types of partners to deal with next-generation challenges in digital, data and beyond?
To explore the future of outsourcing, please tune into this podcast hosted by Proservartner CEO Rakesh Sangani, in discussion with Outsourcing Practice Lead and Managing Director Paul Morrison. As transformation advisers working globally with dozens of clients, Proservartner are in a privileged position to trace the trajectory of this core business strategy and to look ahead at where things are pointing for the years ahead.
28 Mar 2023
Podcast Preview: 8 Hyperautomation Predictions for 2023
CEO Rakesh Sangani and Managing Director Paul Morrison share the eight trends in hyperautomation they expect to see make huge strides forward in 2023 - which will come to fruition?
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