Psychology of Customer Success
Hosted by Rachel and Rachel Provan · Rachel Provan
4.9from 119 ratings
- 29
- Episodes
- 28
- Transcribed
- 119
- Ratings
- 2023
- First episode
- 4K
- YouTube views
About Psychology of Customer Success
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
- Publisher
- Rachel Provan
- Category
- business · science · technology
- Language
- en
- Explicit
- No
- First episode
- 17 Dec 2023
- Latest episode
- 30 Jun 2025
Latest episodes
28 of 29 episodes have a transcript.
30 Jun 2025TRANSCRIPT
From Junk Drawer to Revenue Engine: How Psychology Transforms CS Teams
15 Nov 2024TRANSCRIPT
Mind Games: Using Psychology to Boost Customer Success
9 Oct 2024TRANSCRIPT
When You’re Promoted Above Your Peers
Inside a recent episode
From Junk Drawer to Revenue Engine: How Psychology Transforms CS Teams
Published 30 Jun 2025 · Transcript excerpt
[…] I think studying psych for me taught me a way more rigorous way of thinking about the world, of structuring problems, of establishing a hypothesis, testing that hypothesis, which now we call AB testing, you know, that was a term that I didn't know, obviously in college. And statistically measuring results, critically analyzing, is our sample size good enough? And are these results good enough? And is our methodology good? I think even somewhere by my feet, I have a research methodology book that I could dig out of anyone wants to geek out on that stuff, but that's the other lens that I think has been really helpful. […]
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See plansWho has been a guest on Psychology of Customer Success
Names identified in recent episode analyses. Showing up to five guests.
- Rob Zambito
- Dan Smaida
- Easton Taylor
- Madelyn DePrey
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 3,821
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 4.9 / 5
- 52 ratings
- Spotify
- 5.0 / 5
- 67 ratings
Podcast Authority Score: 47 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 31
- Social presence
- 0
- YouTube
- 68
- Engagement
- 92
Contact Psychology of Customer Success
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Psychology of Customer Success
Who hosts Psychology of Customer Success?
Rachel and Rachel Provan host the show. Published by Rachel Provan.
Does Psychology of Customer Success take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
28 of 29 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
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