Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

QInsight

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by QGate

14 episodes

Updated Daily

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Podcast Overview

QInsight, where honest conversations meet business transformation. QInsight brings together leaders, technologists, and thinkers to explore how CRM, AI, and data are reshaping the way modern businesses grow. Hosted by Steve Clarke and Alastair Jupp, each episode looks beneath the jargon to uncover what transformation really means inside ambitious B2B firms, from the challenges and experiments to the breakthroughs that define the next wave of growth. From AI strategy and data intelligence to customer experience and culture, this is a space for open, grounded dialogue with practical insight from people doing the work. Expect stories from business leaders who have redefined how their teams operate, along with experts pushing the boundaries of CRM technology and digital transformation. If you are a business leader navigating change, a COO looking to connect data to strategy, or simply curious about how AI and CRM can work for people instead of replacing them, Q Insight is your guide to building smarter, stronger organisations. Brought to you by QGate, helping businesses grow through CRM, AI, and innovation. 🎧 Follow QInsight to stay ahead of the ideas shaping the future of work..

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Publishing Since

10/13/2025

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Recent Episodes

July 6, 2026

S3:E2 - The Translator

In the second episode of Season 3, Steve Clarke and Alastair Jupp are joined by Chris Roberts, Director at E&F Solutions, to explore why successful CRM and AI projects start long before anyone talks about software.Chris describes himself as a translator, someone who bridges the gap between operational teams and technology. That idea runs through the entire episode. Projects rarely fail because the software isn't capable. They fail because nobody has taken the time to understand how the business really works.The discussion moves from CRM implementation to AI, data quality, governance and regulation, but always comes back to the same principle. Start with the process. Talk to the people doing the work. Then decide how technology can support them, rather than expecting technology to fix a broken process.Whether the project is CRM or AI, Chris makes the same point throughout. Understand the process first. The technology comes afterwards.

June 22, 2026

S3:Ep1 - Backing the Right Horse

In the first episode of season 3 QInsight, Steve Clarke and Alastair Jupp are joined by Sandra Koutzenko, Director of Transformation at 365 Talent Portal, to discuss what AI adoption looks like when you move beyond the headlines and into the reality of running a business.The conversation explores why AI feels overwhelming, not because the technology is difficult to access, but because the volume of change is relentless. New tools appear every week, vendors are all telling a different story, and businesses are being asked to make decisions in an environment that refuses to stand still.Sandra shares her perspective on choosing AI platforms, the risks of becoming locked into a single approach, and why Microsoft Copilot is emerging as a practical foundation for organisations looking to build long-term capability.The discussion also covers AI fatigue, employee resistance, governance, AI literacy, and the arrival of Cowork, Microsoft's latest step towards genuinely delegated digital work.Rather than focusing on which model is winning this month's race, the episode looks at how businesses can build the confidence and flexibility to keep moving as the technology evolves.

April 20, 2026

S2:E6 - You Still Have to Land the Plane

For the season finale, Steve Clarke and Alastair Jupp are joined by Dr David Panni, bringing over 25 years of engineering and real-world AI experience to the conversation.This episode tackles one of the most important ideas in AI right now. These tools are powerful, but they do not remove responsibility. They support the work, they accelerate it, but ultimately, you are still accountable for the outcome.The discussion explores how AI is changing the skills businesses value, why asking better questions is becoming more important than knowing the answers, and how organisations should think about capacity, productivity, and long-term competitiveness.It is a fitting close to the season. Practical, honest, and focused on what AI actually means for businesses today.

14 total episodes available

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Frequently asked questions

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What is QInsight?: QInsight, where honest conversations meet business transformation.

QInsight brings together leaders, technologists, and thinkers to explore how CRM, AI, and data are reshaping the way modern businesses grow. Hosted by Steve Clarke and Alastair Jupp, each episode looks beneath the jargon to uncover what transformation really means inside ambitious B2B firms, from the challenges and experiments to the breakthroughs that define the next wave of growth.

From AI strategy and data intelligence to customer experience and culture, this is a space for open, grounded dialogue with practical insight from people doing the work. Expect stories from business leaders who have redefined how their teams operate, along with experts pushing the boundaries of CRM technology and digital transformation.

If you are a business leader navigating change, a COO looking to connect data to strategy, or simply curious about how AI and CRM can work for people instead of replacing them, Q Insight is your guide to building smarter, stronger organisations.

Brought to you by QGate, helping businesses grow through CRM, AI, and innovation.

🎧 Follow QInsight to stay ahead of the ideas shaping the future of work..
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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