Quality Impact

About Quality Impact

Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries. Learn more about the CQI (https://www.quality.org/)

Publisher

The Chartered Quality Institute

Category

business

Language

en

Explicit

No

First episode

9 Jul 2024

Latest episode

14 Oct 2026

Latest episodes

29 episodes in the feed.

1. 

   14 Oct 2026

   AI and the Hidden Burden Behind Quality

   Mike Fedorov, Chief Operating Officer and Co-CEO of Applied AI Labs, explores the hidden coordination burden behind quality variability. He shares how organisations can identify the work that creates unnecessary delays, rework and friction, and how AI can help remove it. From choosing the right problems to governing AI effectively, Mike examines why technology should support better judgement, not replace it.

2. 

   15 Sept 2026

   Can Burnout Become a Quality Failure?

   What happens when the pursuit of high performance begins to undermine the people responsible for delivering it? In this episode, we speak with Maryna Bilousova, former pharmaceutical industry leader, executive advisor, speaker and author on human sustainability in quality leadership. Drawing on her experience in high-pressure corporate environments, Maryna explores how stress, decision fatigue, and burnout can quietly erode quality, governance, and organisational performance, and why protecting the human infrastructure behind quality may be one of the most important leadership challenges organisations face today.

3. 

   13 Aug 2026

   The Power of Getting Quality Right

   From quality control at Birds Eye to AI systems for submarines and a major NHS digital transformation, Andrew Wright has spent his career working where the stakes are high. In this episode, he explains how trust, collaboration and designing for real user needs helped deliver projects that made a measurable impact, including an NHS Direct website that went on to save an estimated £60 million in its first year.

Who has been a guest on Quality Impact

Names identified in recent episode analyses. Showing up to five guests.

• Steve Gibbons
• Caitlin MacArthur
• John Taylerson
• Lou Doyle
• Victoria Derbyshire

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

11 ratings

Podcast Authority Score: 49 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

65

Social presence

0

YouTube

0

Engagement

82

Contact Quality Impact

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Quality Impact