Quality Perks - Call Center & Coffee Chats

About Quality Perks - Call Center & Coffee Chats

Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.

Publisher

BPA Quality - Quality Crew

Category

business · news · society & culture

Language

en

Explicit

No

First episode

23 Feb 2022

Latest episode

15 Feb 2024

Latest episodes

21 episodes in the feed.

1. 

   15 Feb 2024

   S3 Ep1 Quality Perks Crew Discusses Heart-Centered Leadership with Valerie McSorley

   Send us a textTune into "Quality Perks": Heart-Centered Leadership, Empathy and Authenticity with Valerie McSorleyDive deep into the essence of heart-centered leadership with "Quality Perks," where our hosts, Karyn Dupree and Neal Eggers, engage with the visionary Valerie McSorley. This episode takes you beyond traditional metrics, into the realm of leadership that values empathy, authenticity, and genuine connections.Why You Can't Miss This Episode:Personal Insights Meet Professional W...

2. 

   18 Dec 2023

   S2 Ep8, Quality Perks with Leslie O’Flahavan – E-WRITE Owner

   Send us a textDid you miss our exclusive live event on “Empathy in Contact Center Written Interactions” featuring the renowned Leslie O’Flahavan? Don’t worry; we’ve got you covered. Welcome to the replay of this engaging and informative session.🔍 What You’ll Discover:🎙️ Guest Speaker Insights: Watch Leslie O’Flahavan, an expert in customer communications, share invaluable insights on the critical role of empathy in written interactions within the contact center.Speakers:Karyn Dupree, BPA Qual...

3. 

   15 Nov 2023

   S2 E7, Quality Perks with Daniel Reed, Customer Care Manager at HB Home Services - Nov 15, 2023

   Send us a text🔁 “Quality Perks” Session Now Available for Replay If you couldn’t join us live, don’t worry! The insightful session of “Quality Perks” featuring BPA Quality’s Karyn Dupree, Neal Eggers, and special guest Daniel Reed with HB Home Services is now available for replay.💡 Revisit the Insightful Discussion on “Is the Art of Conversation Dead?” Our panel of experts delved into this thought-provoking topic, exploring the intricate balance between digital communication and the hum...

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Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.