Check out my show talking to interesting people in or around AI assurance, quality engineering, and technology management.
About Quality Remarks
Keith Klain (https://www.linkedin.com/in/keithklain/) is a technology leader, Chartered Management Consultant (https://www.managers.org.uk/digital-badge-verification/?bg=58158&eid=81449&user=jY2rAlLJvi_qQhoPTgMH6V6qQquZl-h1U_CpZyl07hI), writer and international speaker working across AI assurance, operational risk, quality engineering and management accountability.
For more than 25 years, he has led global technology organisations and complex transformation programmes across financial services, consulting and enterprise technology. His current work focuses on how organisations evaluate AI-enabled systems, understand technology risk and determine whether the evidence supporting important decisions can actually be trusted.
As an advocate for workforce development and social impact, he has designed and delivered technology training curriculum (https://perscholas.org/news/step-software-testing-education-program/) for non-profits to create technology delivery centers (https://perscholas.org/news/per-scholas-announces-urban-development-center/) in disadvantaged communities.
Keith is a contributing author to Taking Testing Seriously: The Rapid Software Testing Approach (https://www.wiley.com/en-us/Taking+Testing+Seriously%3A+The+Rapid+Software+Testing+Approach-p-9781394253203), has served as the Executive Vice President of the Association for Software Testing (https://associationforsoftwaretesting.org/) and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech.
You can find Keith here: LinkedIn (https://www.linkedin.com/in/keithklain/) YouTube (https://www.youtube.com/@KeithKlain/videos) www.qualityremarks.com (https://www.qualityremarks.com)
On this episode of the QR Podcast, I sit down with my longtime friend Angie Jones, VP at the Agentic AI Foundation and former Head of Developer Relations for AI at Block, for a wide-ranging conversation about what’s real and what’s hype in agentic AI.
We get into Block’s experience scaling coding agents, AI productivity claims, Verification Asymmetry, AI reviewing AI, whether independent testing matters more when the developer is a machine, meaningful human oversight, and the AI Manager Paradox: if the future engineer’s value is judgement and supervision, how do we create experienced engineers if agents increasingly perform the work through which that judgement was developed?
We also revisit Angie’s warning about the power and incentives behind “Big AI” and ask what changes when you move from criticising that ecosystem to helping build some of its foundational infrastructure.
Find Angie
LinkedIn: https://www.linkedin.com/in/angiejones/ (https://www.linkedin.com/in/angiejones/)
Website: https://angiejones.tech/ (https://angiejones.tech/)
Agentic AI Foundation: https://aaif.io/ (https://aaif.io/)
References & further reading
Agents and Engineers — Are We All Managers Now?
https://agentsandengineers.com/episodes/0003-are-we-all-managers-now/ (https://agentsandengineers.com/episodes/0003-are-we-all-managers-now/)
Angie Jones — How to Build Reliable AI Agent Systems for Production
https://aaif.io/blog/how-to-build-reliable-ai-agent-systems-for-production (https://aaif.io/blog/how-to-build-reliable-ai-agent-systems-for-production)
Angie Jones & Alan Blount — Where A2A Fits in the Open Agent Ecosystem
https://aaif.io/blog/where-a2a-fits-in-the-open-agent-ecosystem (https://aaif.io/blog/where-a2a-fits-in-the-open-agent-ecosystem)
Angie Jones — How Does Agentic Commerce Work?
https://aaif.io/blog/how-does-agentic-commerce-work (https://aaif.io/blog/how-does-agentic-commerce-work)
MEGA — Agentic Engineering Programme
https://mega.dev/ (https://mega.dev/)
O’Reilly — Engineering Craft When Agents Write the Code
https://www.oreilly.com/live-events/software-development-superstream-from-ai-conductor-to-ai-orchestrator/0642572365103/0642572365097/ (https://www.oreilly.com/live-events/software-development-superstream-from-ai-conductor-to-ai-orchestrator/0642572365103/0642572365097/)
Agentic AI Foundation — Agent2Agent (A2A)
https://aaif.io/projects/agent2agent (https://aaif.io/projects/agent2agent)
You can find Keith here: LinkedIn (https://www.linkedin.com/in/keithklain/) YouTube (https://www.youtube.com/@KeithKlain/videos) www.qualityremarks.com (https://www.qualityremarks.com)
3 Aug 2026
QR Podcast - Ashley Hunsberger
Ashley Hunsberger (https://www.linkedin.com/in/ashleyhunsberger/) and I have known each other through the software testing community for years, sharing panels, conference stages and more than a few conversations about quality, leadership and the realities of working in technology.
As well as being super smart and a wealth of information about leadership and building learning teams, Ashley is just a great human being speaking with humility and self reflection in all her example packed stories.
In this episode, we explore how her Master’s in Applied Industrial and Organizational Psychology has changed the way she thinks about managing teams, psychological safety, performance management, job design and the growing influence of AI on human work.
Enjoy!
Links in episode...
https://qualityremarks.com/qr-podcast-test-automation-panel/ (https://qualityremarks.com/qr-podcast-test-automation-panel/)
https://qualityremarks.com/qasymphony-qualityjam-2018-roundtable/ (https://qualityremarks.com/qasymphony-qualityjam-2018-roundtable/)
https://www.linkedin.com/in/gitteklitgaard/ (https://www.linkedin.com/in/gitteklitgaard/)
https://www.blackboard.com/ (https://www.blackboard.com/)
https://amycedmondson.com/ (https://amycedmondson.com/)
https://en.wikipedia.org/wiki/Job_characteristic_theory (https://en.wikipedia.org/wiki/Job_characteristic_theory)
https://www.linkedin.com/in/adammgrant/ (https://www.linkedin.com/in/adammgrant/)
https://brenebrown.com/hubs/dare-to-lead/ (https://brenebrown.com/hubs/dare-to-lead/)
https://en.wikipedia.org/wiki/Job_crafting (https://en.wikipedia.org/wiki/Job_crafting)
21 Jul 2026
QR Podcast - Michael Bolton
He’s the co-creator of Rapid Software Testing (https://rapid-software-testing.com/) and the book Taking Testing Seriously (https://www.oreilly.com/library/view/taking-testing-seriously/9781394253197/) and a really good friend of mine - on this episode of the QR Podcast Michael Bolton (https://www.linkedin.com/in/michael-bolton-08847/) and I talk about the current state of software testing, where the profession is heading, and maybe (deep breath) just maybe we talk about something the two of us haven’t spoken about in public together - AI in testing.
It's a long one and we cover a LOT of ground, so strap in and enjoy!
Who has been a guest on Quality Remarks - The Podcast
Names identified in recent episode analyses. Showing up to five guests.
Alessandra Moreira
Santosh Tuppad
James Christie
Ash Hynie
James Bach
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230,913
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Apple Podcasts (US)
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1 ratings
Spotify
5.0 / 5
3 ratings
Podcast Authority Score: 47 / 100
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60
Social presence
0
YouTube
86
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host and Dan and Stephen host the show. Published by Keith Klain.
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