- 17
- Episodes
- 2
- Ratings
- 2020
- First episode
About Quest's Exploration
Quest Federal Credit Union presents Exploration, a podcast to help inform our member/owners, staff, board of directors, and the public about us and what's going on! Co-hosts, Brian Sprang, CIO and Matthew Jennings, CEO, as well as other assorted guests will help educate and inform listeners on a semi-regular basis of what's happening at Quest FCU. Thank you for listening!
- Publisher
- Brian Sprang
- Category
- business · education · technology
- Language
- en
- Explicit
- No
- First episode
- 8 Dec 2020
- Latest episode
- 26 Jan 2022
Latest episodes
17 episodes in the feed.
26 Jan 2022
Episode 16: Interest Earning Share Accounts
Join us as our special guest, Jordan Temple, joins us to talk about ways your money can make money using the various interest earning share accounts. Money market accounts, certificates of deposit, interest bearing checking accounts, and more can help our member/owners earn more using their deposits at the credit. Jordan helps educate us on interest options, reduced penalties, benficiaries, and more. Links: Share Rates (https://questfcu.com/rates/#sharestable) — Current Share Account interest rates of return Certificate Rates (https://questfcu.com/rates/#certstable) — Current rates of return for certificates of deposit. Savings Products at Quest FCU (https://questfcu.com/member-benefits/savings-products/) — Take a look at all of our savings account options.
26 Jan 2022
Episode 17: ATM Networks
Listen in as Jordan Temple joins us again for a discussion about our ATM network offerings as well as a few electronic services available to member/owners. We touch on branch and offsite ATMs, shared branching ATM options, fee-free ATMs, MobiMoney, and more! Links: Access (https://questfcu.com/access/) — One-stop link to the "ACCESS" page of our website for all services referenced in this episode!
16 Nov 2021
Episode 15: Building a Credit Score
In this episode of Quest Exploration, co-hosts Matt Jennings and Brian Sprang talk with Krane Stahler, VP of Consumer Lending, and Jessica Shepherd, VP of Real Estate Lending, as they discuss how to establish and build a great credit score. Listen to the tips and tricks provided that will help you flex your credit muscle. Links: Transcript (https://share.descript.com/view/yjT0as2ZNFq) — Read a transcript of this episode. Quest FCU Lending Services (https://questfcu.com/lending-services/) — Quest FCU Lending Services ID Protect (https://questfcu.com/member-services/idprotect/) — ID Protect Services offered by Quest Federal Credit Union. Identity and credit monitoring services.
15 Nov 2021
Episode 14: Quest Board of Directors
Listen to Exploration as co-hosts Matt Jennings and Brian Sprang discuss the Board of Directors with Sarah Wirbel, Board President. Sarah Wirbel was recently appointed as Board President and has served on the Board of Directors for many years. Listen as Sarah discusses the way in which the board serves the member/owners of the credit union in a leadership capacity. Links: Board of Directors (https://questfcu.com/about-quest/staff-board/#board) — A current list of the Quest FCU Board of Directors Transcript (https://share.descript.com/view/upgMZBtOysG) — Read the transcript of this episode.
4 May 2021
Episode 13: Member Business Lending
Shannon Allmon, VP of AG Quest, joins Matt & Brian to discuss and introduce the Quest Federal Credit Union member business lending process. AG Quest helps member business' with lending tools for equipment, operating costs, SBA, and more! Listen in as Shannon helps to introduce the AG Quest member business lending program from Quest FCU. Lots of great information inside for our local small businesses and family farmers.
4 May 2021
Episode 12: Student Lending
In this episode of Exploration, Matt & Brian discuss the student lending program offered by Quest Federal Credit Union. This episode is especially helpful for prospective college students and their parents/guardians. Krane Stahler, VP of Consumer Lending, joins Matt & Brian to discuss the program and what is required, as well as, what should be considered when looking for additional monies to be used for higher education. Links: Quest Student Lending (https://questfcu.com/lending-services/college-resource-center/#privatestudentloans)
23 Mar 2021
Episode 11: Real Estate Lending
In this episode of Exploration, VP of Real Estate Lending, Jessica Shepherd joins Matt & Brian to discuss home loans, equity lines, and more! Jessica walks us through the many details surrounding applying for and working with Quest Federal Credit Union in order to secure financing to purchase a home! This is a great episode for anyone looking to begin the home ownership process. Links: Quest FCU Real Estate Lending (https://questfcu.com/lending-services/real-estate-lending/#mortgages)
22 Mar 2021
Episode 10: NCUA Share Insurance
In this episode of Exploration, Matt & Brian discuss the NCUA Share Insurance that guarantees each member with safe funds, up to $250,000 in coverage per account. Links: National Credit Union Administration (https://www.ncua.gov/) — NCUA, or National Credit Union Administration, oversees credit union activity in the United States. NCUA Share Insurance Estimator (https://www.mycreditunion.gov/insurance-estimator) — Use this estimator to determine if you are sufficiently covered based on your deposits at any credit union, insured by the NCUA.
17 Feb 2021
Episode 9: Consumer Lending
On this episode of Exploration from Quest Federal Credit Union, Krane Stahler (VP of Consumer Lending), joins Matt and Brian to discuss consumer loans - autos, boats, RVs, motorcycles, credit cards, as well as signature loans for unexpected needs or consolidation. In addition, we discuss establishing a credit score, credit score restoration, and more. Krane goes into detail about the approval process, pre-approvals, electronic signatures, debt protection, and ID Protect services as well. Links: Quest FCU Lending Options (https://questfcu.com/lending-services/) Debt Protection Brochure (https://questfcu.com/wp-content/uploads/DPM023MM.pdf) — For members who like to enroll in our new Debt Protection program, ensuring a sense of relief should an accidental disability or death, as well as involuntary unemployment strike the borrower, payment protection options will be available beginning March 1, 2021. Download the PDF to preview the coverage options. (Links to PDF) Electronic Signatures (https://questfcu.com/electronic/) — Sign your loan paperwork electronically and finalize your loan with Quest FCU quickly and easily! Read more about electronic signatures with Quest. Online Loan Application (https://loans.itsme247.com/129/Home/Start) — Ready to get a loan application started? We'll help you get started online, once submitted, you'll be contacted by a member of our loan team shortly after submission!
12 Feb 2021
Episode 8: Card Services
In this episode of Exploration, Matt & Brian are joined by Maryah Simon and Paige Wallace to discuss Quest FCU's card services department - this includes discussions on debit and credit cards, additional card services, fraud alerts, travel alerts, and other helpful tips about how to take advantage of electronics payment services with Quest Federal Credit Union. Quest Federal Credit Union offers member-owners the opportunity to obtain MasterCard backed debit and credit cards, as well as Health Savings Account (HSA) cards, prepaid cards, and other forms of electronic payment methods. In addition, Quest Federal Credit Union's card services department, headed up by Maryah Simon, Card Services Coordinator, talks about fraud protection methods, travel alert notices that aid in avoiding temporary card blocks due to unexpected use outside your homebase, MobiMoney card services tool, and digital wallet services, like Apple Pay, Android Pay, Samsung & Google Pay. For card services and to report card issues, during business hours, please contact: Quest Card Services: 1-833-307-4199 For card services after hours, please contact: Lost/Stolen Cards: 1-800-528-2273 Report Fraud: 1-800-808-6402 Card Activation: 1-866-619-0245 Card Services: 1-866-664-9364 PIN Changes: 1-877-267-6914 - (must have current PIN) Links: Travel Alert Notices (https://questfcu.com/member-services/travel/) — When you're planning to vacation, travel for business, or just get away, be sure to let Quest know. We can indicate to the card fraud department that you'll be away from your normal spending location(s), and you'll be able to use your card(s) freely! Fraud Prevention Services (https://questfcu.com/member-services/fraud-prevention/) — For members who have experienced fraud, or who may be concerned about potential fraud, fill out the Fraud Alert form and submit your information to our card services department. We'll work to resolve. MobiMoney App (https://questfcu.com/member-services/mobimoney/) — Download the MobiMoney app today and add your QUEST FCU debit and credit cards to begin receiving push notification alerts about transactions. Users can also turn on and turn off their card(s) as desired based on preference. With MobiMoney card controls, you are in full control of your QUEST FCU debit and credit cards.
2 Feb 2021
Episode 7: Mobile Banking with Quest FCU, part 2
In Mobile Banking with Quest, part 2 - Matt & Brian discuss additional services and functionality of the Quest FCU Mobile App. Once you're logged in, take advantage of many more services, like Bill Pay to make payments on your accounts with utilities, service providers, credit card companies, and much more. Bill Pay allows members to make monthly payments and keep your other accounts up-to-date. Electronic and check-based payments can be scheduled and paid directly through online banking in the Mobile App or through web-based online banking. Quest FCU also provides members with the ability to make payments and move your money around as you need it. Pay Anyone - this feature allows members to send money directly to family and friends Pay Yourself - this feature allows members to move money directly between accounts at other financial institutions in your name Pay Quest - this feature allows memebrs to make payments on Quest FCU loans using an outside financial institutions as a payment source See the links below for more information! Links: Quest FCU Mobile App (https://questfcu.com/member-services/online-mobile-solutions/#mobileapp) — Learn more about the Quest FCU Mobile App and find direct links to download from your preferred app store! Quest FCU Mobile App for Apple Devices (https://itunes.apple.com/us/app/quest-federal-credit-union/id1117950173?mt=8) — Download the Quest FCU Mobile App for Apple Devices Quest FCU Mobile App for Android Devices (https://play.google.com/store/apps/details?id=com.questfcu.questfcu) — Download the Quest FCU Mobile App from the Google Play Store! Online Bill Pay (https://questfcu.com/member-services/bill-pay/) — Quest FCU allows members to make bill payments directly through online & mobile banking. Quest FCU - Pay Options (https://questfcu.com/payoptions/) — With Quest FCU, you always have ways to move your money, safely and securely. Pay Anyone allows members to directly send money to friends and family! Pay Yourself allows members to move money to and from an outside financial institution. Pay Quest, or LoanPay Xpress, allows members to make payments to Quest FCU Loans. LoanPay Xpress (https://questfcu.com/loanpayxpress/) — LoanPay Xpress allows members to make payments on Quest FCU Loans from outside financial institutions, using ACH, debit cards, and/or credit cards. Payments can be scheduled as one-time payments, or setup to recur on a schedule. Quest FCU Mobile Deposit (https://questfcu.com/member-services/mobile-deposit-capture/) — Make check deposits, from anywhere, anytime - safely and securely with Mobile Deposit/Remote Deposit.
2 Feb 2021
Episode 6: Mobile Banking with Quest FCU, part 1
In this episode of Exploration, Matt & Brian discuss how to download and get started with the Quest FCU Mobile App for online banking! The Quest FCU Mobile App is available for Android and Apple device users and provides members with a "branch in the palm of your hand" - wherever you might find yourself, if you need to access your Quest Federal Credit Union account, this is the tool for you! For Quest FCU members who are not that familiar with the Quest FCU Mobile app, or those who are new to online banking, this episode walks users through the login process, as well as talks about the features and functions of the app. The app can be downloaded from the Apple App Store and the Google Play Store for free. Contact Quest FCU for online banking access today! Links: Quest FCU Mobile App (https://questfcu.com/member-services/online-mobile-solutions/#mobileapp) — Visit the Quest FCU Mobile App webpage to learn more and to find direct links to download the Quest FCU Mobile App. First Time Login Video (https://youtu.be/6VxICzKJgp0) — Demonstration of the login process for the Quest FCU Mobile App Quest FCU Mobile App for Apple Devices (https://itunes.apple.com/us/app/quest-federal-credit-union/id1117950173?mt=8) — Download the Quest FCU Mobile App from the Apple App Store Quest FCU Mobile App for Android Devices (https://play.google.com/store/apps/details?id=com.questfcu.questfcu) — Download the Quest FCU Mobile App for Android Devices. Quest FCU - Mobile Deposit/Remote Deposit (https://questfcu.com/member-services/mobile-deposit-capture/) — Deposit your checks from anywhere, anytime -- safely and securely! Quest FCU Bill Pay Information (https://questfcu.com/member-services/bill-pay/) — Pay your bills through Quest FCU Mobile & Online Banking, learn more today!
21 Dec 2020
Episode 5: New Members, Welcome!
Matt Jennings and Brian Sprang welcome guests - Tammy Sherman, COO, Paige Wallace, CFO, and Andrea Good, CCO for a roundtable discussion about new memberships and other new member features. With a combined 65 years of credit union experience, our guests are the perfect people to discuss the process of opening a new membership with Quest Federal Credit Union. Listen for details on how to become a member, how to get your debit card and checking account, and how to sign up for online banking... and more! Links: NCUA (https://ncua.gov) Quest - Member Benefits (https://questfcu.com/member-benefits/) — Member Benefits section of Quest FCU website
17 Dec 2020
Episode 4: Information Security, part 2
In part two, Matt Jennings and Brian Sprang continue to discuss good personal information security. Topics include: Social Engineering/Phishing Updates Backups and Recovery Links: Have I Been Pwned (https://haveibeenpwned.com/) — Use this tool to see if you have any accounts that have been compromised in data breaches Quest Federal Credit Union Fraud Prevention Info (https://questfcu.com/member-services/fraud-prevention/) — Helpful information related to stopping fraudulent activities. Information Security Discussion Notes (https://questfcu.com/wp-content/uploads/HCCBA-Economic-Development-Breakfast-Topic-Information-Security.pdf) — Notes and information from a recent discussion/presentation by Brian Sprang for the HCCBA Economic Development Committee.
17 Dec 2020
Episode 3: Information Security, part 1
In this episode of Exploration, Matt Jennings, CEO discusses good personal Information Security with co-host Brian Sprang. This episode is part one of a two-part series on the topic. Discussion topics include: fraudulent phone calls and how to identify phishing password management updates Links: Have I Been Pwned (https://haveibeenpwned.com/) — Use this tool to see if you have any accounts that have been compromised in data breaches Quest Federal Credit Union Fraud Prevention Info (https://questfcu.com/member-services/fraud-prevention/) — Helpful information related to stopping fraudulent activities. Information Security Discussion Notes (https://questfcu.com/wp-content/uploads/HCCBA-Economic-Development-Breakfast-Topic-Information-Security.pdf) — Notes and information from a recent discussion/presentation by Brian Sprang for the HCCBA Economic Development Committee.
11 Dec 2020
Episode 2: The Quest Way
Today's episode discusses "The Quest Way", a deeper dive into all things Quest Federal Credit Union. How the brand and origin of the Quest name came to be. Hosts Brian & Matt discuss more of what it means to be a member-owned financial institution. Links: Quest Federal Credit Union (https://questfcu.com)
8 Dec 2020
Episode 1: Getting To Know Quest
In this episode, co-hosts Brian Sprang and Matt Jennings discuss the origins of Quest Federal Credit Union, the cooperative principles that guide Quest FCU, and other informative topics related to the ways in which Quest serves its member/owners. Links: Quest Federal Credit Union (https://questfcu.com)
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- 2 ratings
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