Radio Ombudsman

About Radio Ombudsman

Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.

Publisher

Parliamentary and Health Service Ombudsman

Category

government

Language

en

Explicit

No

First episode

5 Oct 2017

Latest episode

19 Aug 2026

Latest episodes

10 of 42 episodes have a transcript.

1. 

   19 Aug 2026TRANSCRIPT

   Spotlight on accessible communication report audio

   Host [Host Name] explores the accessible communication report's audio version, offering insights into inclusive communication practices.

2. 

   24 Feb 2026TRANSCRIPT

   Sadia Mir, Public Engagement Advisory Group member | Making Complaints Count

   Sadia Mir, Public Engagement Advisory Group member, discusses her experiences and explains how the group improves the quality, empathy, and timeliness of the Public Health Service Ombudsman's service for users in this interview.

3. 

   1 Dec 2025

   Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman

   We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count. Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.

Inside a recent episode

Spotlight on accessible communication report audio

Published 19 Aug 2026 · Transcript excerpt

[…] They should identify those needs early, record them clearly and act on them consistently. Times The Equality Act 2010 requires public services to make reasonable adjustments to make sure disabled people have the same access as everyone else to information and services. Under this Act, public services must also meet the public sector equality duty and think about how they are promoting equality in their decision-making, policies and the services they provide. Times regulations introduced in 2018 also set out the requirements for public sector websites and mobile applications to make sure information is accessible. […]

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

1 ratings

Podcast Authority Score: 27 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

34

Social presence

0

YouTube

0

Engagement

50

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Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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