RadioResi

About RadioResi

RadioResi provides insight into the risks shaping the UK’s residential property industry. Each episode explores the issues, trends and changes that could affect businesses across the sector — from estate agents and property managers to lenders, insurers and professional advisers. It’s not about which process to follow or which box to tick. It’s about understanding what’s changing, why it matters and what might be coming down the line, so you can make better-informed decisions about risk.

Publisher

Emma Vigus

Category

business

Language

en

Explicit

No

First episode

22 Oct 2025

Latest episode

16 Jul 2026

Latest episodes

18 episodes in the feed.

1. 

   16 Jul 2026

   RadioResi Ep.16 Modern Slavery: The Hidden Risk in Residential Property with Hilary Agg, Unseen

   In this episode, I'm joined by Hilary Agg, Head of Business Services at Unseen, a UK charity working to end modern slavery and exploitation. Alongside supporting survivors and operating the UK's Modern Slavery & Exploitation Helpline, Unseen works with businesses, public bodies and communities to improve awareness, strengthen responses and help prevent exploitation. Many of us still associate the term slavery with an horrific practice that ended almost two centuries ago. But, sadly it is far from being an historic issue. Reports to Unseen's Modern Slavery & Exploitation Helpline reached a record high in 2025, with almost 3,000 cases identified across the UK. Those working in housing, lettings and property management are often well placed to recognise the signs of exploitation and help protect some of the most vulnerable people in our communities. We cover: What modern slavery looks like in practice and why it is often hidden in plain sight. The different forms of exploitation and the indicators that housing professionals, letting agents and property managers should recognise. Why the residential property sector has a unique opportunity to identify potential victims. The barriers that prevent concerns from being reported, and what organisations can do to build confidence amongst their teams. How businesses can move beyond compliance and develop practical processes that help protect vulnerable people. The support available from Unseen, including the UK's Modern Slavery & Exploitation Helpline, and why partnership across the sector is essential. Drawing on Unseen's work with survivors, businesses and public bodies, Hilary explains how modern slavery can present itself within the residential property sector and the practical steps organisations can take to identify concerns, respond appropriately and reduce the risk of exploitation. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

2. 

   16 Jun 2026

   RadioResi Ep. 15 Lauren Fraser on Leasehold Reform, Renters Rights and Commonhold

   In this episode, I’m joined by Lauren Fraser, Senior Associate in the Real Estate Litigation team at law firm Charles Russell Speechlys. With over 15 years’ experience specialising in property disputes and leasehold enfranchisement, Lauren's client base includes urban estates, institutional landlords, commercial occupiers and high net worth individuals. Drawing on her experience across enfranchisement, landlord and tenant disputes and wider commercial issues, Lauren clearly articulates where policy may fail when it encounters the complex realities of property law and property management. We cover: Early feedback on the Renters' Rights Act and the challenges that may emerge, including the rent increase mechanism. Why Leasehold Enfranchisement activity has slowed and why that may now reverse. The practical challenges associated with Commonhold, including the impact on leaseholders who've already enfranchised, managing conversion to Commonhold when the participation requirement reduces to 50% and, the lack of clarity about the funding mechanism for conversion of leasehold to commonhold at a specified trigger point e.g. sale. The rise in service charge disputes and the increase in the number of complex Right to Manage cases reaching the higher courts. Why management fees need to reflect the expertise demanded of Managing Agents. We also look at what good looks like in Leasehold, and why communication, transparency and aligned expectations will be as important to Commonhold as they are to Leasehold. Like many of my guests Lauren's career path has not been conventional as you'll discover when we discuss her route into law. We also briefly discuss why strong client relationships, clear communication and the ability to apply good judgement in complex situations remains vital to lawyers as AI use across the industry increases. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

3. 

   26 May 2026

   RadioResi Ep.14 Competence, Culture and Regulation in the Built Environment with Sandra Ashcroft, The Building Safety Regulator

   In this episode, host Emma Vigus sits down with Sandra Ashcroft, Head of Competence and Culture Change at the Building Safety Regulator, for a wide-ranging conversation about what it really takes to make buildings safe. Sandra shares her fascinating career journey from improving workforce skills at the Manpower Service Commission, to negotiating EU major hazards legislation and to leading competence and culture reform in the wake of the Grenfell Tower tragedy. Together, Emma and Sandra explore: What competence truly means — knowledge, skills, experience and behaviour — and why organisations so often get it wrong Why culture change in the built environment is a 20-year commitment, not a quick fix The critical (and often overlooked) role of finance and insurance sectors in driving building safety How civil servants maintain impartiality across changing political landscapes The importance of collaboration, breaking down silos, and leaders who look left and right Why leadership development is still under-invested in across the industry A thought-provoking episode for anyone working in the built environment, property, finance, or insurance sectors. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

4. 

   18 May 2026

   RadioResi Ep. 13 Planning, Proportionality and Competence with Dr Shaun Lundy, Tetra Consulting and Institute of Occupational Safety and Health

   In this episode I am joined by Dr Shaun Lundy, Chief Strategy Officer at Tetra, President Elect at the Institute of Occupational Safety and Health and Chair of the IOSH Construction Committee. Summarising a conversation of this breadth in just a few bullet points does it a disservice but here's a few highlights: Shaun's career from serving in the Royal Army Medical Corps to academia and onto his current role at property risk and compliance specialists, Tetra The importance of the Golden Thread Proportionality in risk management and why we should be driving for acceptable risk, rather than no risk The three risks that residential property managers should be focusing on managing, now.... Compartmentation; Falls from Height and Asbestos Competence, Culture, Collaboration, Behaviour The building performance knowledge gap The Intelligent Customer principle Showing up, being present and doing the right thing. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

5. 

   5 May 2026

   RadioResi Ep. 12 - The Resident's perspective; What Residential Property Professionals need to know. Featuring Paula Higgins, Home Owners Alliance

   Residents are one of the biggest sources of risk for businesses operating in the residential property sector, accounting for a significant proportion of complaints, claims and allegations of professional negligence. Understanding what homeowners, leaseholders and tenants are worried about can help estate agents, letting agents, property managers and other residential property professionals identify emerging risks before they impact their business. In this episode of RadioResi, Emma Vigus is joined by Paula Higgins, Founder and CEO of the HomeOwners Alliance, Board Member of the Leasehold Advisory Service (LEASE) and the Shared Ownership Council. Drawing on years of championing consumers, Paula shares the issues currently causing the greatest concern for homeowners and explains what they mean for organisations working across the residential property sector. The conversation explores how better understanding residents' experiences can reduce complaints, improve customer outcomes and strengthen risk management. Topics discussed include: Why residents are a key driver of complaints and professional negligence claims. The risks surrounding spray foam insulation and its impact on homeowners. Estate charges and why they continue to create frustration and confusion. The hidden costs of home ownership and why many buyers are unprepared. The ongoing challenge of rogue traders and cowboy builders. What property professionals can do to improve communication, trust and customer outcomes. Paula's journey from the Civil Service to founding HomeOwners Alliance, and her advice for anyone considering starting a business that makes a real difference. Whether you work in estate agency, lettings, block management, property management, surveying, legal services or another part of the residential property industry, this episode offers valuable insight into the consumer issues that are shaping future complaints, claims and business risk. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

6. 

   28 Apr 2026

   RadioResi Ep. 11 - Leadership, Risk and Mission Command: What Leaders in Residential Property Can Learn From the Military About Culture and Risk Management. Featuring Lieutenant Colonel James Askew

   Strong leadership is one of the most effective ways to reduce risk in any organisation. Whether it's making decisions under pressure, empowering people to act, or creating a culture where teams learn from mistakes, the principles of good leadership have a direct impact on business resilience and risk management. In this episode of RadioResi, I am joined by Lieutenant Colonel James Askew, who shares lessons from more than 40 years in the British Army. His experience spans operational tours, senior HR and information operations roles, and his current role leading a team that delivers training to around 1,500 international students from more than 100 countries each year. Whilst the environments may be very different, many of the leadership challenges faced by the military are equally relevant to leaders across the residential property sector. James explains how military leadership principles can help organisations build stronger teams, make better decisions and create cultures that are better equipped to manage risk. In this episode we discuss: What Mission Command is and why it is fundamental to effective risk management. How psychological safety, empowerment and team spirit improve performance. Applying military leadership principles within the private sector. Understanding your people and managing behavioural risk. Balancing hierarchy with adaptability through clear intent, defined constraints, training, war-gaming and after-action reviews. Leading teams under pressure and the importance of preparation, competence and, sometimes, humour. Whether you lead an estate agency, letting business, property management company or another organisation within the residential property sector, this episode offers practical insights into building resilient teams and developing a culture that supports better decision-making and more effective risk management. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

7. 

   7 Apr 2026

   RadioResi Ep. 10 - Reforming Home Buying and Selling and What it Means For Residential Property Professionals. Featuring Kate Faulkner and Beth Rudolf, Home Buying and Selling Council

   The process of buying and selling a home has remained largely unchanged for decades, despite repeated calls for reform. Delays, failed transactions, poor quality information and a lack of consumer understanding all contribute to unnecessary cost, frustration and risk for everyone involved. In this episode of RadioResi, I am joined by Kate Faulkner OBE and Beth De Montjoie Rudolf, Chair and Vice Chair of the Home Buying and Selling Council. Together, they have spent many years leading the campaign to modernise the home buying and selling process, and in October 2025 their efforts reached an important milestone with the launch of the Government's consultation on home buying and selling reform. We explore what those proposed reforms could mean for consumers and for the organisations that support property transactions, and discuss how better information, improved standards and greater collaboration could reduce risk across the residential property sector. In this episode we discuss: The role of the Home Buying and Selling Council in driving reform. Why upfront information is essential to improving the home buying and selling process. The importance of standardised property data. The role of the Digital Property Logbook in supporting better informed transactions. Why consumers need greater education and guidance throughout the home buying journey. The future of the Regulation of Property Agents (RoPA). Property Condition Reports and the role they could play in reducing disputes. The Property Data Trust Framework and how trusted data can improve confidence and efficiency. It's a wide-ranging conversation covering some of the biggest challenges facing the residential property sector today and, inevitably, a few controversial topics along the way (I'm pleased to say we managed to get through the whole discussion without mentioning HIPs!). Whether you work in estate agency, conveyancing, surveying, mortgage lending, property technology or another part of the residential property sector, this episode provides valuable insight into the changes that could reshape the home buying and selling process and help reduce risk for businesses and consumers alike. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

8. 

   31 Mar 2026

   RadioResi Ep. 9 - Managing Risk Through Effective Crisis Communications. Featuring Vikki Bennet, Parapet PR

   In this episode of Radio Resi, Emma Vigus is joined by Vicki Bennett, co-founder of Parapet PR and former journalist with the Daily Mail, MailOnline and OnTheMarket, to explore the role of communication when things go wrong. Drawing on years spent in busy newsrooms and advising businesses across the residential property sector, Vicki explains what journalists are really looking for, why so many organisations get crisis communications wrong, and how calm, clear and consistent messaging can protect both reputation and trust. Together they discuss: Why speed, consistency and honesty matter in a crisis The biggest myths about PR Managing media enquiries and social media backlash Lessons from high-profile PR disasters and success stories, including Ratners, Prince Andrew and KFC How business leaders can communicate with empathy without losing control of the narrative Whether you run an estate agency, mortgage business, proptech company or any organisation where reputation matters, this episode offers practical advice on preparing for the moments you hope never happen. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

9. 

   3 Mar 2026

   RadioResi Ep. 8 - Procurement, Supply Chain Risk, Value and Business Resilience in Residential Property. Featuring Grace Morgan, AREA

   Every organisation relies on its supply chain, but how many truly see procurement as a strategic tool for reducing risk, improving customer outcomes and driving commercial performance? In this episode of RadioResi, I am joined by Grace Morgan, Director of Operational Real Estate at Alternative Real Estate Advisors (AREA) and Special Advisor to the Association for Rental Living's Next Gen Pathways Programme. Grace specialises in helping institutional investors and residential property operators improve operational performance, reduce costs and build stronger supply chain partnerships. Our conversation explores why procurement should be viewed as far more than simply purchasing goods and services, and how a well-managed supply chain can improve compliance, resident satisfaction and long-term business resilience. In this episode we discuss: Why supply chain risk should be a strategic priority for property businesses. The difference between purchasing and strategic procurement. How procurement can improve operational efficiency while reducing costs. Building stronger supplier relationships and improving supply chain resilience. Managing compliance, financial risk and supplier onboarding. The importance of proportionate risk management and avoiding unnecessary bureaucracy. Using technology and AI to improve procurement and supplier performance. Why resident feedback should form part of supplier performance management. The impact of the Renters' Rights legislation on resident retention and supply chain management. This episode provides practical insight into how better procurement and stronger supply chain management can reduce risk, improve operational performance and create better outcomes for residents. Grace also discussed her role as Leader of the Association for Rental Living's Next Gen Pathways Programme, which is helping to develop the next generation of leaders within the sector. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

10. 

    13 Jan 2026

    RadioResi Ep. 7 - Trends in Professional Indemnity insurance and associated risks for residential property professionals. Featuring Kat Cusack , RPC

    In this episode of RadioResi, Emma Vigus is joined by Kat Cusack, a Partner specialising in defending professional negligence claims against construction and property professionals at the law firm RPC. Emma and Kat explore professional negligence and the risks facing property and construction professionals. Kat explains what happens when an allegation of negligence is made, why very few claims actually reach court, and why the commercial realities of a claim can be just as important as the legal arguments. They discuss some of the risks currently emerging across the residential property sector, including housing condition claims, the impact of insolvencies, regulatory change and the increasing ability of consumers and tenants to pursue claims. Kat also shares practical advice for firms looking to reduce their exposure to claims – from effective risk management and clear contracts to good communication and early complaints handling – and explains why businesses should never assume their professional indemnity insurance provides the cover they need. The conversation also looks at recent legal developments affecting professional services, the importance of collaboration across the residential property ecosystem, and what changing regulation could mean for property managers. And, as ever on RadioResi, there are a few questions that have nothing to do with insurance – including Kat's favourite building and what she would ask the Prime Minister for if she had five minutes. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

11. 

    6 Jan 2026

    RadioResi Ep. 6 - The challenges, opportunities and risks facing residential property managers. Featuring Andrew Bulmer, The Property Institute

    In this episode of RadioResi, I am joined by Andrew Bulmer, CEO of The Property Institute, the professional body for the Block and Estate Management industry. Andrew shares his views on the evolution of block management, from the growing emphasis on safety culture to a stronger consumer focus. We explore the profound impact of the Grenfell tragedy, sweeping legislative changes, and the push for competency and mandatory qualifications. Andrew also addresses the industry’s biggest challenges and opportunities, underscoring the vital importance of communication, collaboration, and sustainable operating models to delivering high-quality housing. Direct and extremely informative, this episode is a must listen for anyone working in residential property industry and wanting to understand more residential property management (and much more!). Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

12. 

    26 Nov 2025

    RadioResi Ep. 5 - Property Data, Property Risk, Home Buying Reform and Upfront Information. Featuring Graeme Winser, UK Property Risk Limited

    Join me in conversation with Graeme Winser, one of the UK's leading specialists on property data and lending risk, as we explore the practicalities of the UK government's proposed home buying and selling reforms. A data and risk property specialist, Graeme has many years' experience working in both the Australian and UK markets with surveying firms, data providers and mortgage lenders. We discuss: What we can learn from the Australian home moving process Why the major mortgage lenders are not driving improvements to the home moving process Upfront information - good idea or bad idea? The hidden costs of better data and why one persons good data is another persons bad data The opportunity for portals The role of triage in delivering a better home moving experience This is a frank, informed discussion with someone who really understands the practicalities and challenges of delivering change and, unusually understands the transaction in its entirety rather than viewing it through the lens of a single profession. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

13. 

    18 Nov 2025

    Bonus Episode - Women in Residential Property Market Update

    Bought to you by Women in Residential Property, this bonus edition features a panel discussion with business leaders from across the residential property industry. The panellists representing the Conveyancing, Surveying, Block Management and Estate Agency Sales Progression sectors, discuss government reforms, the push for digitization, and the importance of transparency and collaboration across the industry. Key topics include the impact of new regulations, the need for upfront information, and the evolving roles of conveyancers, surveyors, and block managers. With insights on market trends, leasehold complexities, and professional standards, this discussion offers valuable perspectives for anyone involved in property. Tune in for a pragmatic view of what's happening in the residential property industry. With thanks to our guest speakers: Rebecca Kibby - Foot Anstey and Chair of WIRP Jamie Taylor - Complete ASAP Jodie Fraser - JMJ Asset Management Sirah Parkes - SDL Surveying, Chair of RICS East Midlands If you enjoyed this episode, please leave a review or share it with someone who might find it helpful and don't forget to subscribe to get the latest episodes as soon as they land.

14. 

    11 Nov 2025

    RadioResi Ep. 4 Building Safety, Regulation and The Future of Property Management. Featuring Charles Seifert, IT Box

    In this episode of Radio Resi, host Emma Vigus sits down with Charles Seifert, Managing Director of Inside the Box Advisory and IT Box, to explore the evolving landscape of property management. Charles shares insights from his 30-year career, discussing the impact of new regulations like the Building Safety Act, the importance of competence and culture in the industry, and the challenges of delivering quality service amid increasing compliance demands. The conversation covers the role of technology and AI in transforming property management, the impact of low fees, and the need for greater transparency and enforcement to ensure safer homes. Thank you so much for listening to RadioResi. If you’d like to share your views on the factors impacting risk in the residential property industry, I’d love to hear from you. You can reach me directly at emma.vigus@thomas-carroll.co.uk.

15. 

    31 Oct 2025

    RadioResi Ep. 3 - Wellbeing, Safety and Change in Residential Property Management. Featuring Jodie Fraser, JMJ Asset Management

    In this episode of RadioResi, I welcome Jodie Fraser - leasehold management expert, trainer, industry commentator and host of the Beyond Four Walls Podcast. Jodie shares her journey in the residential property industry, discusses the importance of wellbeing and mental health for property professionals, and highlights the need for safety tools like the Holly Guard Personal Safety app. The conversation covers industry challenges, the impact of regulation, the value of human connection, and the importance of supporting both residents and professionals. Jodie also opens up about personal experiences with burnout and offers advice for those struggling with the pressure of working in a demanding sector. Tune in for insights on building safer, more supportive communities in property management and to hear Jodie's views on her mission to make sure that homes, and the people living in them, are truly looked after, not just managed. Thank you so much for listening to RadioResi. If you’d like to share your views on the factors impacting risk in the residential property industry, I’d love to hear from you. You can reach me directly at emma.vigus@thomas-carroll.co.uk.

16. 

    24 Oct 2025

    Welcome to RadioResi

    RadioResi explores the practices, challenges and policies shaping risk across the UK's residential property industry and examines how those risks can be managed. Hosted by Emma Vigus (https://www.linkedin.com/in/emmavigus/) and sponsored by Thomas Carroll Insurance and Risk Advisers (www.thomas-carroll.co.uk).

17. 

    22 Oct 2025

    RadioResi Ep.2 - The What, How and Why of Property Insurance Reinstatement Valuations featuring Zoe Davenport, BCH

    In this episode we explain the ins and outs of insurance reinstatement valuations with Zoe Davenport, Head of Customer and Brand at BCH Ltd and, probably the UK's leading reinstatement cost influencer. It is estimated that 70% of UK property is under-insured due to an incorrect reinstatement valuation. This poses a significant threat to property owners, whether it's your home or an investment property. Using examples from residential and commercial property Zoe explains the impact of underinsurance, explores how reinstatement valuations are calculated and, examines the factors that influence them from site access to the cost of the kitchen. Zoe also shares her views on tech innovation and AI adoption in reinstatement valuations and gives us a nostalgic flashback to the classic 90's game show, 'Through the Keyhole' Whether you're a property owner or manager or an insurance professional this episode is packed with useful insights. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

18. 

    22 Oct 2025

    RadioResi Ep. 1 - Resilience, Reputation, Risk and Regulation in Residential Property Management with Mark North, Brethertons

    In this episode, I welcome Mark North, a Business Development Partner, specialising in the Block Management industry, at the law firm Brethertons. Mark has decades of experience in the residential property industry having started his career as an Estate Agent in the 1990's. Mark shares insights into the evolving challenges facing Managing Agents, the impact of new legislation, the importance of training and ongoing support, and the need for greater collaboration across the sector. Tune in for an honest, in-depth conversation about reputation, regulation, and the future of residential property management—plus practical advice for professionals navigating a competitive and ever-changing landscape. Thank you for listening to RadioResi. If you enjoyed this episode, pleases follow the podcast, leave a review and share it with colleagues. RadioResi helps residential property professionals identify, understand and manage the risks that don't always make the headlines.

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Based on episode analysis; this does not confirm that the show is currently accepting guests.