Join us as we tackle topical issues head on, in the housing world and beyond. Hosted by Nick Atkin, CEO at Yorkshire Housing, plus a series of special guests.
The Octopus Energy effect: Powered by putting customers first
For the final episode of this season's Raising the Roof, we got an insight into the inner workings of customer experience (CX) at Octopus Energy (https://octopus.energy/) from Pete Miller (https://www.linkedin.com/in/petemilleruk/), Co-founder and Head of Customer Experience.
Pete shares how Octopus Energy has gone from a start-up challenger in the energy sector to one of the UK's most talked-about brands by putting customers at the heart of everything it does, focusing on what customers really need and making the small moments matter.
1 Sept 2026
How to make culture change stick
In this episode of Raising the Roof, we’re joined by Helen Bevan (https://helenbevan.uk/about/), a leading expert in culture change who spent years helping transform the NHS (https://www.nhs.uk/). Helen walks us through her lessons on leadership, culture and psychological safety, and explains how organisations can make change happen and make it stick. She explores why some transformation programmes succeed while others fall short, and offers insights into how we can all help create the conditions for lasting change.
Credit: The three percent rule by Innovisor, (https://www.innovisor.com/three-percent-rule/) 3% of people consistently shape the perceptions of upwards of 90% of their colleagues.
4 Aug 2026
The AI race: Are we ready?
In this episode of Raising the Roof, we welcome back AI expert Guy Marshall (https://uk.linkedin.com/in/guy-marshall) PhD for a follow-up conversation on how artificial intelligence has evolved since we last spoke in 2024 and what it means for the future of work. What was once a future-looking topic has now become part of everyday life and work across sectors, including social housing. But how can organisations behind the curve catch up, and where do the responsibilities and ethics lie?
Credit: Cloudflare Radar (https://radar.cloudflare.com/traffic#bot-vs-human) – In 2026, the number of AI agents exceeded the number of humans on the internet.
Who has been a guest on Raising the roof
Names identified in recent episode analyses. Showing up to five guests.
Dr Rob Archer
David Smalley
Catherine Asta
Chris Pitt
Tracy Harrison
Reach and audience
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Spotify
5.0 / 5
8 ratings
Podcast Authority Score: 29 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
31
Social presence
0
YouTube
0
Engagement
68
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Nick host the show. Published by Yorkshire Housing.
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