Real Time with MK brings on insights from Customer Experience, Business Process Outsourcing, E-commerce, Contact Center Management, and more. Organizations and executives who are looking for ways to deliver a top-notch experience to their customers, this is a must-listen podcast.
For more information, please visit www.mattsenkumar.com
This episode of Real Time with MK podcast features Mike Mattsen, CEO & Aarati Kumar, COO at MattsenKumar.
Topic: Business Process Outsourcing During COVID19
Discussion Points
Top lessons from the year 2020
Best practices at MK that helped traverse the pandemic remote work situation
Top challenges faced while deploying a remote workforce handling global clients
India’s advantages over the Philippines as a BPO Hub
And more.
For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar (https://anchor.fm/mattsenkumar)
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
20 Mar 2021
All About Digital Contact Centers
This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.
Topic: All About Digital Contact Centers
Discussion Points
Key drivers for the digital transformation of contact centers today
Common benefits of deploying a digital contact center for organizations
Key considerations to be kept in mind before investing in a digital contact center for organizations
Key recommendations for deploying self-service without increasing your customer efforts
And more.
For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar (https://anchor.fm/mattsenkumar)
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
19 Feb 2021
Client Management Strategies for Difficult Times
This episode of Real Time with MK podcast features Megha Mehra, VP - Client Services at MattsenKumar.
Topic: Client Management Strategies for COVID19
Discussion Points
Major Shifts in Client Management Now
Role of Empathy in Client Communications
Top Challenges in Client Management During COVID19
The Right Way to Gather Customer Feedback
Top Customer Communication Best Practices
And more.
For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar (https://anchor.fm/mattsenkumar)
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
19 Feb 2021
E-commerce Benchmarking - The Secret Weapon For E-commerce Growth
Episode 9 of Real Time with MK featuring Vivek Anand, SVP - Enterprise
Topic: E-commerce Benchmarking ( A secret weapon of growth for E-commerce companies)
Discussion Points
Major Challenges faced by E-commerce Organizations
What is E-commerce Benchmarking?
Top Challenges addressed by E-commerce Benchmarking
Product Discovery - How benchmarking can help improve the same?
Catalog Performance - How benchmarking can help improve the same?
And more.
For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar (https://anchor.fm/mattsenkumar)
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
15 Oct 2020
Automation Strategies For Delivering An Exceptional Customer Experience
This episode of Real Time with MK podcast features Gaurav Rai, SVP - Innovation & Strategy at MattsenKumar
Topic: Automation Strategies For Delivering An Exceptional Customer Experience
Discussion Points
Latest technology and automation interventions in CX
Industries that are the biggest adopters of automation in CX
Automation for Customer Communications
Baby steps for organizations to kickstart their CX Automation
And more.
For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar (https://anchor.fm/mattsenkumar)
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
3 Sept 2020
Cybersecurity Precautions for Organizations During COVID19
This episode of Real Time with MK podcast features Rahul Sharma, VP - Information Technology, MattsenKumar
Topic: Cybersecurity Precautions for Organizations During COVID19
Discussion Points
Primary reasons behind the spike in cyber attacks during COVID19
Common types of cyber threats now
Best practices for organizations to ensure a resilient IT environment
How to prepare a cybersecurity incident response plan?
BCP/DR - How to put together an effective one in place
And more.
For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar (https://anchor.fm/mattsenkumar)
For all your cybersecurity needs, please visit www.mkcyberservices.com
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
20 Aug 2020
Fintech Players & Customer Experience
This episode discusses how Fintech players can deliver an exceptional experience to their customers. Discussion points include the role of technology, omnichannel customer experience, impact of COVID19 on customer experience, and more.
For more information. visit www.mattsenkumar.com
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