by MattsenKumar
Real Time with MK brings on insights from Customer Experience, Business Process Outsourcing, E-commerce, Contact Center Management, and more. Organizations and executives who are looking for ways to deliver a top-notch experience to their customers, this is a must-listen podcast. For more information, please visit www.mattsenkumar.com
Language
🇺🇲
Publishing Since
8/20/2020
Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.
April 28, 2021
<p>This episode of Real Time with MK podcast features Mike Mattsen, CEO & Aarati Kumar, COO at MattsenKumar.</p> <p><strong>Topic: </strong>Business Process Outsourcing During COVID19</p> <p><strong>Discussion Points</strong></p> <ul> <li>Top lessons from the year 2020</li> <li>Best practices at MK that helped traverse the pandemic remote work situation</li> <li>Top challenges faced while deploying a remote workforce handling global clients</li> <li>India’s advantages over the Philippines as a BPO Hub</li> <li>And more.</li> </ul> <p>For more exciting episodes, subscribe to Real Time with MK Podcast at <a href="https://anchor.fm/mattsenkumar" rel="ugc noopener noreferrer" target="_blank">https://anchor.fm/mattsenkumar</a></p> <p>For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com</p>
March 20, 2021
<p>This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.</p> <p><strong>Topic:</strong> All About Digital Contact Centers </p> <p><strong>Discussion Points </strong></p> <ul> <li>Key drivers for the digital transformation of contact centers today</li> <li>Common benefits of deploying a digital contact center for organizations</li> <li>Key considerations to be kept in mind before investing in a digital contact center for organizations</li> <li>Key recommendations for deploying self-service without increasing your customer efforts</li> <li>And more.</li> </ul> <p>For more exciting episodes, subscribe to Real Time with MK Podcast at <a href="https://anchor.fm/mattsenkumar" rel="ugc noopener noreferrer" target="_blank">https://anchor.fm/mattsenkumar</a></p> <p>For all your Business Process Outsourcing queries, please visit <strong>www.mattsenkumar.com</strong></p>
February 19, 2021
<p>This episode of Real Time with MK podcast features Megha Mehra, VP - Client Services at MattsenKumar.</p> <p><strong>Topic: </strong>Client Management Strategies for COVID19 </p> <p><strong>Discussion Points</strong></p> <ul> <li>Major Shifts in Client Management Now</li> <li>Role of Empathy in Client Communications</li> <li>Top Challenges in Client Management During COVID19</li> <li>The Right Way to Gather Customer Feedback</li> <li>Top Customer Communication Best Practices</li> <li>And more.</li> </ul> <p>For more exciting videos, subscribe to Real Time with MK Podcast at <a href="https://anchor.fm/mattsenkumar" rel="ugc noopener noreferrer" target="_blank">https://anchor.fm/mattsenkumar</a></p> <p>For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com</p>
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
Real Time with MK brings on insights from Customer Experience, Business Process Outsourcing, E-commerce, Contact Center Management, and more. Organizations and executives who are looking for ways to deliver a top-notch experience to their customers, this is a must-listen podcast.
For more information, please visit www.mattsenkumar.com
This podcast updates daily.
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Yes, this podcast regularly features guests.
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.